I had a problem with an awning I had bought from a different company who wouldn’t help. New Blinds were a supplier of the same awning, I rang them, made an instant appointment and they came on time a... Toon meer
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Lees wat reviewers zeggen
The blind seems to work well when fitted, and fitting was easy. I don't think the blind was manufactured correctly to my specifications but I could adapt it anyway. Also a problem occurred with the in... Toon meer
Bedrijf heeft geantwoord
The general product quality is very good design and materials but the finish could be better. Metal swarf and large burrs left on, and side channels 'stuffed' into each other deforming the bristles.... Toon meer
Bedrijf heeft geantwoord
Easy to measure when ordering and perfectly cut for our window. Assembly took only about 5 minutes. Since installing them, I can sleep every night with the window fully open—no mosquitoes and, most im... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Geschreven door het bedrijf
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Contactgegevens
Verenigd Koninkrijk
- customer.services@newblinds.co.uk
- newblinds.co.uk
4,2
Goed
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good quality blinds that are easy for a…
Good quality blinds that are easy for a non DIYer to fit. Most importantly they keep the flies out so we can have the windows open at night without getting eaten.
There was quite a long delivery wait over the summer but the company did warn this might be so.
17 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your great feedback! We're delighted you're happy with the quality and easy fitting, and that the blinds are keeping those pesky flies out. We appreciate your patience with the delivery time!
Fantastic
Second purchase from new blinds arrived exactly as expected really excellent value
12 augustus 2026
Antwoord van Newblinds.co.uk
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.
Everything is good but delivery was too…
Everything is good but delivery was too long...
11 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback! We're glad everything went well with your order, and we sincerely apologise for the longer delivery time. We appreciate your patience!
Streamlined online shopping
It's a very simple process that required no chat bots, no Ai. Just a well laid out website with excellent documentation for products. A few clicks later and i had ordered what i wanted.
The biggest recommendation was that i came back to buy again without searching for alternatives.
21 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your fantastic feedback! We're really pleased to hear that you found the website easy to navigate and that our product information and documentation helped you make your purchase quickly and confidently.
Your support means the world to us, and we can't wait to serve you again. 🙂
My error but sorted by customer service.
I received my blinds and realised I'd measured wrong. Felt sick but contacted company. They immediately offered to replace them. Gave me instructions to return, I am now looking forward to replacement and despite it being entirely my error only extra cost to me was return postage. That's what I call service.
26 augustus 2026
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Thank you for your lovely review, Christine! We're delighted we could resolve the issue for you and make the replacement process as easy as possible. We really appreciate your kind words and your trust in our service. 🙂
All together very pleased!
When the blinds arrived we were surprised how bright they were in the box.
However once erected on our doorway they are perfect.
They are very effective at keeping flys out of the house but have to accept that an odd one will get through with human traffic
As expected we needed to shorten the blinds which took around 20 minutes. This actually gave us lots of offcuts which can be joined together if repairs are required in the future.
All together very pleased
18 augustus 2026
Antwoord van Newblinds.co.uk
HI Pat,
Thank you so much for your fantastic review! We're delighted you're happy with your blinds and that they're keeping the flies out while looking great on your doorway.
It's wonderful to hear the blinds were easy to shorten and that you're pleased with their flexibility.
Thanks again for choosing us and for sharing your experience! 🙂
Easy to navigate website with a lot of…
Easy to navigate website with a lot of choices, and straightforward to order. Swift dispatch and frequent delivery updates provided. The insect netting was easy to cut to size and fix with the tape provided. I am really pleased with the whole experience and more than happy with my purchase. Exactly what I wanted. Thank you.
6 juli 2026
Antwoord van Newblinds.co.uk
HI Ela,
Thak you for your fantastic feedback! We're delighted you found the whole process easy, from ordering to fitting, and that the insect netting was exactly what you wanted. We really appreciate your support! 🙂
Antwoord van Newblinds.co.uk
HI Adam,
Thank you for your feedback! We're delighted to hear you were happy with the fast delivery, perfect fit, and easy installation. We really appreciate your support!
Replacement somfy remote
Ordered a replacement somfy remote control. It arrived quickly, was the correct part and it was cheaper than that huge river online warehouse we use.
7 augustus 2026
Antwoord van Newblinds.co.uk
HI Don,
Thank you so much for your fantastic review! We're delighted to hear that your replacement Somfy remote arrived quickly, was exactly the right part, and offered great value compared with other suppliers. We really appreciate your support and hope to help you again in the future.
Antwoord van Newblinds.co.uk
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you're loving the product and had a great experience with our team.
We hope to serve you again soon!
3 piece single door fly screen
We bought a 3 piece, single door fly screen. It was a pain to put together. One section has never been straight despite altering it three times. The plastic trims are not heavy enough to stop it blowing around in the wind. It always falls back twisted and uneven. We attached magnets to try to keep it from flapping around but they don't help. Delivery was fine. Ordering was easy but it's not suitable for our needs.
3 augustus 2026
Antwoord van Newblinds.co.uk
Hi Joanne,
Thank you for taking the time to leave us a review. We really appreciate your feedback.
Having looked through our emails, I can’t see that you’ve been in contact with us regarding the issues you’ve experienced. If you had contacted us, we would have been more than happy to look into this and help resolve any problems for you.
Would you be able to send some photos of the issues you’ve mentioned to customer.services@newblinds.co.uk
Once we receive these, we’ll be able to take a closer look.
We look forward to hearing from you.
Kind regards,
Customer Services
Poor quality and delivery
Delivery was seriously delayed, blind fitting instructions were incomplete and the blinds are poor quality (don’t close properly, it’s a cheap plastic mechanism)
14 augustus 2026
Antwoord van Newblinds.co.uk
Hello Nicky,
Thank you for your feedback. I'm sorry to hear that you were unhappy with your order.
I will contact you directly about your experience.
I do understand that there was a delay with your order due to a delayed shipment of materials.
If your blind is not closing properly, then I'm sure we can help you resolve this quite simply as this should not be the case.
We provide full instructions available via a QR code in the packaging. However, I would welcome any feedback you might have on them.
I will make contact with you to discuss.
Best wishes,
TIm Pendleton
Managing Director.
Excellent pre order advice and very…
Excellent pre order advice and very swift responses from Gemma including getting me right bracket quickly when I ordered the wrong one.
11 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your wonderful feedback! We're delighted Gemma could assist you promptly and get the correct bracket sorted quickly. We really appreciate your support! 🙂
Quality of roller insect screens seems…
Quality of roller insect screens seems good up until now. Delivery took more than 3 weeks though and there was no communication from them regarding the delay. I had to constantly chase to see what was going on but they did reply pretty quickly to my emails.
12 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback. We're pleased you're happy with the screens and sincerely apologise for the delivery delay and lack of communication. We appreciate your patience and will use your feedback to improve our service.
Good prompt service and price.
Good prompt service and price.
Very Happy with the product
11 augustus 2026
Antwoord van Newblinds.co.uk
HI Larry,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that you're loving the product and had a great experience with our team.
We hope to serve you again soon!
All sorted and an excellent blund
I had some initial problems with first order but the issue was instantly sorted with a complete replacement foc.
They were very responsive and cannot fault them
Totally recommended
10 augustus 2026
Antwoord van Newblinds.co.uk
HI Billy,
Thank you for your fantastic feedback! We're sorry to hear about the initial issue, but we're delighted that our team could resolve it quickly with a free replacement. We really appreciate your kind words and recommendation! 🙂
Good quality insect screens
We now have insect screens in most of our windows. Delivery time was good but the screens are not quite so easy to assemble and install.
Still very happy with the end result.
23 november 2025
Antwoord van Newblinds.co.uk
Hi Gary,
Thank you for your feedback! We're glad you're happy with the result and appreciate your patience with the installation process.
Easy to fit fly screen
Very precisely made custom fit fly screen that doesn’t need any drilling to fit. It works very well although different to their screens I have fitted in the past. Allen key tightening system a bit fiddly but it holds the screen well. I have had this company’s screens for many years now and they are all working perfectly still, so they do last well. Good product, thanks.
10 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your review! We're delighted to hear that you're pleased with the custom-fit fly screen and that it's working so well for you. We really appreciate your continued support over the years and your kind words about the quality of our products. We hope to serve you again soon! 🙂
Clear fitting instructions.. And prompt service
For months we have had a daily 4am visit by a crow who taps at the bedroom window and screeches and we've tried everything to discourage ir. Everything! It came the morning after the screen was fitted and sat on the sill, squawked in protest and hasn't visited us since, but it now plagues a neighbour. Sorted. ...thank you!!
29 juli 2026
Antwoord van Newblinds.co.uk
Thak you for your wonderful feedback! We're delighted to hear you found the fitting process clear and our service prompt. We really appreciate your support! 🙂
Service and product - Quick to provide samples and speedy…
Quick to provide samples and speedy despatching orders. Blind was perfect fit for Velux window.
7 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your great feedback! We're delighted to hear that you were happy with the quick sample service and speedy dispatch, and that your blind was a perfect fit for your Velux window. We really appreciate your support!
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