Orderd over 2 weeks ago and dispite information that product will be delivered within 12 days I still not recived confirmation of dispach not any other communication. Trying to phone the custome servi... Toon meer
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Lees wat reviewers zeggen
I had a problem with an awning I had bought from a different company who wouldn’t help. New Blinds were a supplier of the same awning, I rang them, made an instant appointment and they came on time a... Toon meer
The general product quality is very good design and materials but the finish could be better. Metal swarf and large burrs left on, and side channels 'stuffed' into each other deforming the bristles.... Toon meer
Bedrijf heeft geantwoord
I ordered the pet safe fly screens for two bedroom windows. They arrived a week later than originally stated on the website but completely understandable given the very hot weather we experienced. The... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Geschreven door het bedrijf
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Contactgegevens
Verenigd Koninkrijk
- customer.services@newblinds.co.uk
- newblinds.co.uk
4,2
Goed
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 89% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Classic
Waited for weeks for our order excuses after excuses paid for in advance our money out to long won't use again
1 april 2026
Antwoord van Newblinds.co.uk
Hi Bleddyn,
I am aware of the extended lead time on your order and I sincerely apologise.
I will contact you directly.
Best wishes,
Tim Pendleton
Managing Director
tim.pendleton@newblinds.co.uk
Great service..highly recommended
Really helpful staff. All emails answered promptly. Competitive prices and fast delivery of my electric blind. Highly recommended. Thank you Newblinds.
10 april 2026
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Hi Paul,
Thank you for taking the time out to send us a review, we really appreciate it 🙂
Glad to hear you're happy with our service & delivery of your battery operated roller blind.
Great customer service
24 maart 2026
Antwoord van Newblinds.co.uk
Thank you so much for taking the time to review, much appreciated.
Product seems good but delivery was longer than suggested
Product seems good and easy to install. Deducted 1 star as delivery was actually 4 weeks and not the 15 days stated when ordered. No contact from company until I chased the order.
3 april 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback. We're glad you're happy with the product.
We sincerely apologise for the delivery delay and lack of communication. We appreciate your patience and will work to improve this moving forward.
A good, reliable service that I’d happily use again.
Good service and communication throughout. I’ve already placed my third order over the years for new building projects, which says a lot about the reliability and consistency. Always a smooth experience and happy with the results.
27 maart 2026
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Hi Martin,
I have searched our emails under your name but can only see an email from you back in 2024 which I replied to personally with a quote for a Skylight Lantern blind but nothing further.
Could you please contact me directly at gemma.burgess@newblinds.co.uk with your enquiry and I will be happy to help.
Excellent quality
Excellent quality, arrived quickly and with discount was better price than others.
26 maart 2026
Antwoord van Newblinds.co.uk
Hi Sam,
Thank you 🙂
We are so pleased to hear you're happy with the price and quality of your Solar Powered Skylight blinds.
Very quick service
24 maart 2026
Antwoord van Newblinds.co.uk
Thank you for your review, we really appreciate it. We are pleased to hear you're happy with how quick you received the delivery of your Perfect fit shutter blinds 🙂
Really pleased with our bathroom…
Really pleased with our bathroom blinds. The materials are exactly as advertised ( sample).The bathroom fitters had no problems fitting them.
My one complaint ( only a minor one ) is there is no update made after the order is placed so you are left wondering what’s happening.
Would recommend this company.
25 maart 2026
Antwoord van Newblinds.co.uk
Dear Kate,
Thank you for taking the time to send us a review we really appreciate it. Glad to hear you found the blinds exactly as advertised and easy to install.
Regarding an update with your order after purchasing, you should have received an email confirmation once shipped, so apologies if this was not received.
Very good quality Venetian blind made…
Very good quality Venetian blind made to measure delivered within days of placing the order. I've bought many products including pollen and fly mesh blinds from this company and they have all been great. Very good communication also.
23 maart 2026
Antwoord van Newblinds.co.uk
Hello,
Thank you so much for taking the time to review, and for your continued loyalty. It really does mean a great deal to us.
Good in principle but walls need to be straight and same height each side
In principle these fly blinds are a great long term solution unfortunately my windows are not square so I had problems with gaps on the sides as well at top. Also the mechanism to make them drill free didn't work and I had to put screws in which had been allowed for thankfully. I ended up having to put draft excluder tape around 3 sides and also at the bottom sides where the blinds come down to the window cill. This is because one side is a cm longer than the other. To make them fit the mechanism to lower the feet is very fiddly and also causes a gap.
Once working, I have one stiff side due to wall, they work well and are easy to draw up/down when needed and to open/close the window.
12 maart 2026
Antwoord van Newblinds.co.uk
Thank you for sharing such honest feedback. I’m glad the screens are working well now, and I really appreciate you highlighting the challenges you faced with fitting the no drill version when the recess is not square. Your comments are genuinely helpful for us
Easy to order and the blinds look…
Easy to order and the blinds look great, very happy.
25 februari 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback! We're glad our product met your expectations. 🙂
Excellent motorised blinds
I ordered a set of motorised wooden blinds from Newblinds and was delighted with the service. They kept me informed of the delivery date, and when the blinds arrived they were of excellent quality. I would definitely use the service again.
25 februari 2026
Antwoord van Newblinds.co.uk
Dear Neil Beresford,
Thank you for your kind review we really appreciate it.
Great to hear you're happy with your motorised Wood Venetians and our service 🙂
Thank you again for choosing Newblinds.co.uk
A great service
A great service. I was very pleased to find Newblinds made extra wide Venetian blinds which I could not find on other sites. The blinds were easy to order online, they arrived within three days and were good quality. I was a toggle short for one of the blinds so contacted them by email to ask them if they could send me one and to my surprise it arrived the next day. The only negative was the brackets for the blinds were difficult to click the blinds in to.
19 februari 2026
Antwoord van Newblinds.co.uk
Hi Jan,
Thank you for sending us a review, we really do appreciate it
We are so pleased you are happy with your Venetian blind and the service you received.
Thanks again 🙂
Great blinds and quick delivery
Great blinds and quick delivery . Being ten foot long not many companies can provide them.
Good quality and easy to fit , would have been nice if screws were provided like other blind companies do but overall a great experience.
9 februari 2026
Antwoord van Newblinds.co.uk
Hi Tony,
Thank you for taking the time out to send us a review we really appreciate it 🙂
We are glad you like your new Venetian blind, we don't provide screws unfortunately as we are unaware of the surface customers are going to be fixing the blind to.
Great service from start to finish
Great service from start to finish. Ordered a sample then placed an order which was delivered in the time frame specified. Only moan is that the blinds were left outside placed up against the window. If they knocked on the door then didn’t hear it and they must have left. Not your fault it was the courier. I am very happy with my shutters and would highly recommend to anyone
18 februari 2026
Antwoord van Newblinds.co.uk
Hi Kim,
Thank you for taking the time out to send a review, we are so pleased you like your new shutters 🙂
So sorry to hear that the courier company just left the parcel outside, this shouldn't happen without your or our say so. The driver should have taken the parcel back with him and left a card if you were out and redelivered at a more convenient time.
Antwoord van Newblinds.co.uk
Thank you for your feedback! We're pleased to hear you're satisfied with the product.
Very fast delivery and product is great…
Very fast delivery and product is great as expected
4 februari 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback! We're glad you enjoyed the fast delivery and that the product met your expectations.
Item is just as described.
Item is just as described.
Didn’t hear anything for an over a week so contacted them. They advised they were awaiting stock to arrive. Not a problem but some communication wouyhave helped. Item arrived a few days later and was perfect.
20 januari 2026
Antwoord van Newblinds.co.uk
Dear Graham,
Thank you for taking the time out to send us your feedback we really do appreciate it. We are sorry for the issue regarding stock and that you were not informed at the time of order and for any inconvenience this caused you.
Don't say you haven't been warned...
I spent in excess of £1,000 on a electric blind which went faulty within the first 6 months. New Blinds were quick to blame 'Paint on the rail' as the fault despite me having video evidence to prove the motor was faulty. I escalated the issue to the MD, I supplied the video evidence but they just fobbed me off. they have not tested the motor, the have not carried out any diagnostics they just blame me as a consumer! absolutely disgusting approach to customer service. I am now looking to pursue NEW BLINDS through the small claims court.
buy from them at your own risk...
you only realise how bad someone is when it all goes wrong!
6 januari 2026
Review zonder uitnodiging
Antwoord van Newblinds.co.uk
Hi Steve,
Thank you for taking the time to leave a review.
I’m sorry to see that this has been your takeaway, particularly given the lengths we went to in order to investigate the matter carefully and reach a fair resolution.
To clarify for other readers, the blind was returned to the factory for inspection and testing. On receipt it was not operating and had entered the motor’s built-in obstacle protection mode, which is designed to stop operation if resistance within the rail exceeds safe limits.
During inspection, evidence of significant spray paint contamination was found within the headrail and track, with dried paint interfering with the turning of the louvres. This included paint on the electrical contact points. We also shared photographic evidence directly with the motor manufacturer, who confirmed that this type of contamination can affect performance and is not covered under warranty.
In addition, videos provided during the dispute showed that the motor assembly had been partially disassembled and the belt driven using a power tool. This is not representative of normal operating conditions and further compromises the reliability of any subsequent diagnosis.
Despite this, we were able to return the headrail to a working and usable condition, albeit not performing to expected speed parameters. In addition, we agreed to replace the track at cost, and we have also agreed to replace some fabric following your later feedback regarding the hems not being level on some of the louvres.
We always aim to handle faults fairly and professionally, and where a manufacturing defect is confirmed we replace without hesitation. In this case, the conclusions were based on physical inspection and manufacturer feedback rather than assumption.
You have my direct contact details and you are welcome to contact me directly if you would like to discuss the outstanding points further and bring matters to a conclusion.
Kind regards,
Tim Pendleton
Managing Director
Newblinds.co.uk
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