Thankyou for reducing intrest rate on my account Marbles has always been my favorite card but when interest rate was the higher level I was looking to move my account to a lower interest provider.th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Just love using Aqua. They originally accepted me with a poor credit rating and I’ve used them ever since. The app is so easy to use and when you make a payment it’s immediately shown on your balance... Toon meer
Bedrijf heeft geantwoord
Absolutely terrible service. Took over argos pay and have been messing me about for nearly 4 months now. They do not take complaints seriously, I have had no contact back from the 4+ times I've called... Toon meer
I have not completed i love My marbles card it the best card, Customer service when i first got this card i had phone a few times cos I could never Remember my pass code but with there help I got i wo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Contactgegevens
7 Handyside, N1C 4DA, London, Verenigd Koninkrijk
- 020 7160 8800
- newday.co.uk
4,2
Goed
11K reviews
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Antwoord van NewDay
Hi Vishnu, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Easy to use card as it's acceptable…
Easy to use card as it's acceptable everywhere. The limit o the card has gone up perfectly for me
11 juni 2026
Antwoord van NewDay
Hi Felix, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Best card I’ve ever had helped me build…
Best card I’ve ever had helped me build my credit rating now I have a aqua gold card fantastic
11 juni 2026
Antwoord van NewDay
Hi David, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊best, Elan
Aqua have blown the completion out the water …
I have not had any problems with Aqua since I joined them and knowing I have the card does make a difference
11 juni 2026
Antwoord van NewDay
Hi Kerry, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊best, Elan
Very easy to apply and decision made…
Very easy to apply and decision made quickly. Really clear statements and instructions. Good communication. Payments very simple.
11 juni 2026
Antwoord van NewDay
Hi Christine, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊best, Elan
I have a Marbles card for several years…
I have a Marbles card for several years and I find their service very helpful.
11 juni 2026
Antwoord van NewDay
Hi Faoud, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Antwoord van NewDay
Hi there, thank you for your 5-star review. Best, Elan
Absolutely shocking!!
Absolutely shocking!!! Wanted to pay last amount of BNPL an basically told I can't. Trying to speak to someone was a joke. Press 1 press 5 press 3, and just went in circles. So tried the chat zero help and very frustrating. All I wanted to do was pay and was basically told I can't until after the 17th of this month. Very sad for argos that they now have this.... complete let down.
11 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Hazey, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. best, Elan
Terrible company
Terrible company, I asked for statements been on the phone over 35 minutes now, spoke to 2 people Inc a manager who were very hard to understand and who have just gone and left me waiting..beware of the high interest charges 26.4%!!
11 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Good Afternoon,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time.
Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience.
If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team.
- Kenith
Antwoord van NewDay
Hi Barbara, thank you so much for the lovely review! We're glad to learn that we were able to help you build your credit score. Keep up the good work 😊 Thanks, Michelle.
Dishonest review comment.
I received the following company comment regarding my complaint:
"We would however love to look into this further for you. Please reach out to our Customer Service team on 0333 220 2532 at your next convenience."
When I called I was told that the case had been closed. A complete waste of time and effort.
8 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hi Angela,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
Complaint YW51321449 not upheld I'm not…
Complaint YW51321449 not upheld I'm not surprised
No alternative contact given just calling numbers I find it hard and massively struggle.. I'm surprised that there's no way to be heard that isn't a phone number in 2026
I wasn't listened to at all
You dont care.. I tried responding here and it tells me business account.. How hard is it to get help
9 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Hello Chantelle,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
Antwoord van NewDay
Hi Linda,
We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊
Best,
Stephanie.
Using Marbles Credit Card many years…
Using Marbles Credit Card many years good service recomended 100%
4 juni 2026
Antwoord van NewDay
Hi Lauris,
Thank you for choosing us as your card provider - and for leaving us a positive review!
Best,
Stephanie.
Antwoord van NewDay
Hi Saikumar,
Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us.
Best,
Stephanie.
Antwoord van NewDay
Hello Rosa, it’s lovely to hear that you’re happy with your account. Thank you for your 5-star review! Kind regards, Audrey
I have been genuinely overwhelmed at…
I have been genuinely overwhelmed at the rate Marbles has supported my use of consumer credit and increasing my credit limit. It’s been such a welcome boost. Thanks.
4 juni 2026
Antwoord van NewDay
Thank you for leaving a review, Rolic. We're happy to hear that you've had a positive experience with Marbles. Kind regards, Audrey
after installing the new argos pay app…
after installing the new argos pay app im bombarded with text messages and mail to my private adress, bearing in mind i have not registered on this app or provided it with any personal details, still awaiting reply to the 4 emails sent to newday as to how they can presume to, know my emails and phone number,Exactly what information is this app extracting from my phone without consent?? no i will not contact you thats your job especially if you want to be paid,update again no information from me was entered into the app??? are we getting that bit the law clearly states any app cannot send information without consent, not that i gave it any information but i get sent emails and text messages for over a week, so again we will ask what information is this app ilegally sendingg from my phone in detail , last chance before it becomes a legal matter
..further edit actuall consulted with lovely huge legal dept we have here you collected data from my phone without consent ie my phone number the ico will now be informed
6 juni 2026
Review zonder uitnodiging
Antwoord van NewDay
Thank you for your review. We’ve recently updated your account from an Argos Card to Argos Pay.
This means we’ve securely transferred your information from Argos Card. We shared updates with you before and after the change took place.
Please be assured we haven’t used your information without your permission. This process is covered in the terms and conditions you agreed to.
The interest rate is high but I think u…
The interest rate is high but I think u emailed me saying this is been reduced soon so would be very helpful when this happens
A good card to have for things you need and a easy to use app and easy ways to pay your balance
4 juni 2026
Antwoord van NewDay
Hello Yvonne, thank you for taking the time to leave us a review. I'm sorry to read that you've not had the experience that you expected with us. However, it’s great to learn that you are enjoying our app and the features! Kind regards, Audrey
Antwoord van NewDay
Good Afternoon,
Thanks for taking the time to share your review, we greatly appreciate the feedback and hope you continue to love your card!
- Kenith
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