Thankyou for reducing intrest rate on my account Marbles has always been my favorite card but when interest rate was the higher level I was looking to move my account to a lower interest provider.th... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Just love using Aqua. They originally accepted me with a poor credit rating and I’ve used them ever since. The app is so easy to use and when you make a payment it’s immediately shown on your balance... Toon meer
Bedrijf heeft geantwoord
Absolutely terrible service. Took over argos pay and have been messing me about for nearly 4 months now. They do not take complaints seriously, I have had no contact back from the 4+ times I've called... Toon meer
I have not completed i love My marbles card it the best card, Customer service when i first got this card i had phone a few times cos I could never Remember my pass code but with there help I got i wo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Contactgegevens
7 Handyside, N1C 4DA, London, Verenigd Koninkrijk
- 020 7160 8800
- newday.co.uk
4,2
Goed
11K reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Very helpful and easy to manage online…
Very helpful and easy to manage online it gives me peace and save me time on unnecessary calls
4 juni 2026
Antwoord van NewDay
Hi Denford, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
I don’t understand half of the things…
I don’t understand half of the things that go on. I made payment (£56.33) then another money was also deducted(32.60). Information is not passed adequately and when sent it is not properly understood.
3 juni 2026
Antwoord van NewDay
Good Afternoon, Sophia,
Thanks for taking the time to reach our with your review,
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help.
We hope to hear from you soon so that we can get this resolved for you.
- Kenith
Good service and I really like how the…
Good service and I really like how the app works. The ability to spread the cost of large purchases into instalments is a really good idea.
4 juni 2026
Antwoord van NewDay
Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
I had very poor credit but they took a…
I had very poor credit but they took a chance and gave me a credit card and with that I was able to buildup my credit and over the years get increase credit limits.
4 juni 2026
Antwoord van NewDay
Hi Kaydeon, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
I have been with aqua close to year in…
I have been with aqua close to year in a half,and they have treated me with respect and they are very professional, im greatfull for everything they have done for me and my family.
4 juni 2026
Antwoord van NewDay
Hi Lazaro, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Antwoord van NewDay
Hi there, Thank you for your 5-star review! Best, Elan
Antwoord van NewDay
Hi there, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Newday company is very nice
4 juni 2026
Antwoord van NewDay
Hi Mirzaazkar, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Handy credit limit…
A good card with a fairly high credit limit. One of the better credit cards .
4 juni 2026
Antwoord van NewDay
Hi Tony, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Antwoord van NewDay
Hi Yupha, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Your interests rates are too high…
Your interests rates are too high ;doesnt let the business runs ,and its hard to get o loan with a proper interest rate ,dont be greedy
4 juni 2026
Antwoord van NewDay
Good Afternoon,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. The interest rate on your card is given after full credit checks are performed, and it set to what we feel is appropriate at the time.
We do check accounts on a regular basis and if we feel a lower interest rate would be acceptable, we will let you know right away at the time. Unfortunately, we’re unable to decrease this by request and I apologise for any inconvenience.
If you have any questions or concerns, please don’t hesitate to get in touch with our Customer Service team.
- Kenith
Very good company
Easy to use they keep in touch with you if you’re paying regular they update your card all in all good to deal with
4 juni 2026
Antwoord van NewDay
Hi Kenneth, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
A company who looks after there…
A company who looks after there customers been with them for years .
And will always use them .
Any one looking to get a credit card . You carnt go wrong .
4 juni 2026
Antwoord van NewDay
Hi David, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Had the Aqua card for a few years
Had the Aqua card for a few years. Always paid up each month then suddenly I got a email. To say my card was cancelled. No explanation to why??
Now for the last few years. I get a email as if I am still using it???
I have emailed to ask if the card is live.but no reply
4 juni 2026
Antwoord van NewDay
Hi Therese,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Antwoord van NewDay
Hi Colin, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Excellent credit card with good credit…
Excellent credit card with good credit increases easy to navigate the app payment choices I'm happy with aqua credit card .
4 juni 2026
Antwoord van NewDay
Hi Peter, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Easy todeal with nonsense helpful staff
4 juni 2026
Antwoord van NewDay
Hi Stuart, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 best, Elan
Everything has been great application…
Everything has been great application payment process the app is brilliant
4 juni 2026
Antwoord van NewDay
Hi Irene, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan
it,s Such a Great Experiance to have aa…
it,s Such a Great Experiance to have aa Aqua... i loved the Servives they offer. Thank you so much team
4 juni 2026
Antwoord van NewDay
Hi there, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Good credit limit and app
4 juni 2026
Antwoord van NewDay
Hi Chris, , Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
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