Newtiful Reviews 245

AJ was quick to answer my concerns and that was definitely appreciated!

Customer service was EXCELLENT!

SCAM, the company will not honor the money back guarantee and the products are ineffective TOTAL SCAM, BUYER BEWARE. YOUD BE BETTER OFF PUTTING YOUR MONEY IN A PAPER SHREDDER

My left pod didnt seem to be charging correctly. I tried several different things to make sure I was doing things correctly before I got with customer service. Christine listened and reviewed my process. She agreed and sent a brand new set of eye pods. It was simple and easy to work with Christine. I received my new set yesterday 3/18. Looking forward to restarting the process and seeing results soon.

Just as advertised, I’ve only had it for a week, so I’m just now starting to use it, but it’s very easy and exactly as advertised… Can’t wait to see results like of the other users have described in their reviews… I’m a believer! Thank you!

Esther was able to answer my question and was very sincere in resolving my situation. I’m thankful.

The Eye Pods are a great concept and so far I have seen positive results. The muscle stim definitely works and I found the red setting to give me the best results. It might be a little jarring for someone who hasn't used any sort of muscle stim device before but you get used to it. I have had some issues with some of the gel pads being defective (not sticking to the Eye Pods) but I contacted customer service and AJ was very helpful in getting me replacements. It takes some time to get the backing off the gel pads and adhere them to the Eye Pods. I think that system is the one area of opportunity for improvement. If they can develop an easier process for getting the gels onto the eye pods without so much hassle, this product would be a home run.

My dark bags under my eyes are starting to gradually ade slowly.

I have been using the pods for c.6 weeks, I’m not sure if they are working for me yet, but I intend to use for sometime to see if I get a breakthrough. Absolutely nothing else has worked to date. If it does work I will leave another review. What I’m writing about now is the fantastic customer service. One of the pods stopped working properly. Within an hour I got a response to my mail and within 1 day ( which I suspect also included time zone differences) a replacement unit was issued. Esther was so helpful, professional and encouraging, it was a pleasure speaking with her.

Love the massaging effect I get from them. It’s a funny feeling at first but you get used to it. My sticky pads only last for like one use if that. Not sure why I was n dry my face. Maybe I just have oiler skin than I think. I haven’t seen any changes with my under eyes that’s why Inonly gave it 4 stars.

Great customer support and reaponse! Would definitely recommend

Greetings, I wish I had notified Newtiful earlier about my problem...once I did it was immediately handled in a very professional way. The young lady, Christine took care of my problem as soon as she received my request.

Thank you Christine from a satisfied customer who appreciates good service.

She answered all my questions professionally.

To date have not received my conducted pads ordered 2x 20 contacted company to say missing not sure if I will receive them
I recieved the eye pods but useless without the conductor pads yet stated added to order
Payment taken below copy from my credit card statement
NEWTIFUL Out
£49.55
Sun 15 Feb 26
NEWTIFUL Out
£28.97
Sun 15 Feb 26
NEWTIFUL Out
£132.37
Out
Very unhappy customer

I had some initial issues with my unit so I reached out to Newtiful and Christine responded so quickly! She has emailed me with suggestions and I believe that we have come to a great conclusion.

If I didn’t believe in the product, I would have just returned it but I’m excited about the results. Customer service with Christine was EXCEPTIONAL! You don’t find that kind of of response time or assistance these days. 5 stars!

Christine helped me greatly. I would recommend newtiful to anyone. Great customer service, helpful in so many ways.

You guys are up-to-date with questions and also have been reliable.

The response to my inquiries. You've been very accomodating to my requests and issues with the product.
the only reason I didn't rate 5 stars is because of the get pads. They are difficult to apply and I messed up quite a few. An improvement here would be a big plus.
Christine and Esther were very helpful to me over the 3 months trial period. Esther and I emailed back and forth a number of times to help resolve issues. A big thanks to both of them.

I was really pleased with how quickly I got help and how kind everyone was. I felt comfortable as we worked through the troubleshooting steps, and everything was successfully sorted out.

I reached out to Newtiful expecting to have to wait a day or so for a response to my email and much to my surprise, I received a response in about 15 minutes! My problem was resolved to my complete satisfaction! They are very responsive and eager to help!

The order wouldn’t go through and was annoyed because I didn’t know I had to keep buying the gel pads.