Newtralchair Reviews 

I saw the x-freedom chair on Instagram being advertised via a review post and tried looking into the brand to see if this brand was legit or not. They seemed legit and it looks like the chair is the finished prototype so it's not just a concept. I really liked the design so I took the risk.

The first mistake I made was paying a deposit to secure my spot. They said it'll be refunded but I never received my money back. This company just disregards whatever info you give them since I told them the email I used to make the deposit is different from my kickstarter account. I told them again that I never received my refund and they said to message them in DM on kickstarter. I gave them my info again and they proceeded to ghost me and every backer.

I backed this project back in December 2024. I'm backer 143 and apparently I should've just waited the last minute to put in a pledge since the backer numbers doesn't matter. Late backers in the 3000s were getting their chair before the early ones.

They kept pushing the deadlines back, ignoring backers' concerns, and gaslighting us about the tracking no one is getting. Their original email stopped working and the only way we were told the new email address was through their copy-pasted response on here.

This is not my first kickstarter so I am aware of what I'm getting into but the lack of transparency is so annoying. In their latest update, they didn't acknowledged us at all and still haven't fixed the tracking issue.

They used a lot of kickstarter project promoters and third-party services which caused a lot of issues when we tried to pay for shipping. The amount of junk mail I got from these promoters was ridiculous. I remember trying to find all the opt-out options before I confirmed anything so I know I didn't opt for these emails.

I will never back this company again and I hope future backers see these reviews before making the mistake. People are still having issues with getting refunds. If I received my chair, I'll update my review.

UPDATE: I have received my chair. Never received tracking for it at all. It just showed up. It's a bit awkward to assemble by yourself. Not sure why they put the optional booster piece as a separate part of the installation and not include it in the manual so we know that it's there as someone trying to follow the manual. By the time I noticed what it was for, I couldn't pull the chair off the base. I wish the chair had a bit more height so I'm not sure how much of a difference that booster piece would've made. The levers for them were awkward to reach as a small person. The laptop fold out table was not very easy to fold out and other backers said theirs was too filmsy to support a laptop. The 1 positive I can say about this whole experience was that the chair came with all the parts and in the shade I ordered. Some backers had their chairs arrived in the wrong colour and missing parts. The chair also arrived at the right time as I recently got a new desk and had to use a broken chair.

Even though I've received my product, I wouldn't recommend this company to anyone. It was stressful knowing that the company is ghosting their customers and are not being straightforward with their backers. They waited a month before telling us there was an issue with the orange chairs which was going to impact the shipment of the other colours. They said tracking has been provided but most of us never received any. We kept saying that we are not receiving the tracking and they continued to not acknowledge the issue. The most we got was that they were "working on it".

I’ve reached out to this company several times for actionable information on the status of their shipments.

The first time was May 6th,I received a response on May 8th stating my order was in the second round of shipments, and that once my order arrived at the port, I would receive a tracking number.

May 13th I responded to them suggesting they share information on the shipping vessel. Where it shipped from and where it’s going to so people could have some sense of where their investment was at. No response.

Reached out again June 3rd. No response.

Reached out yet again on June 10th. No response.

Looking at the comments on Kickstarter, seems to be a lot of the same experience. No responses to messages or emails, no tracking information, and very few chairs showing up.

I have zero reason to believe at this point that this is anything but a scam. If they had actually shipped these items in a large quantity like they claim to have done, this would be extremely easy for them to pass that information along to their backers. Instead, they take the tact of ignoring or giving vague responses with zero actual information.

I’ve filed a report with Kickstarter and I’ll be contacting my credit card company to do a chargeback. I can be patient if I’m being told the truth about a situation, as I perfectly understand things happen, especially with overseas shipping and customs, but there is ZERO excuse for poor communication when issues come up.

TL:DR. A company can't always control production timelines, but they can control how they communicate with customers.

I understand how Kickstarter works. If the campaign goal isn't met, you don't get anything. I also understand these are often young companies and that there are production roadblocks. These aren't tried-and-true products. Things go wrong.

I didn't worry when Newtral said production was delayed ... until about the 4th time they said it. By then, I'd paid an additional $85 for shipping. They've posted very sporadic updates, and those updates contain misinformation (i.e. we have put all your tracking numbers in Pledgebox when they haven't).

Backer #4.358 here. In Belgium.

We got an email all chairs in Europe should be shipped by now, but I have yet to receive a tracking number or chair.

We are trying to contact the creators and have been getting no respons.

The few messages I read about people getting the chair, have been of people reporting missing pieces.

We purchased the chair and it broke in less the 3 days.
We got the chair, after many months which we didn’t mind but when it did arrive the middle post looked VERY close to the floor and the setting base looked a bit flimsy.
Because of this I made sure we assembled it correctly and if there might be a small weight restriction but when we check we were all very much within the weight restrictions.
So thought maybe it would be fine.
No. On the third day the middle post has already pushed through and made contact with the floor. It drags, scratches and scrapes the hard floors.
It’s now a 1 legged chair that destroys the floor with 5 novelty wheels that serve no function.
This is a serious design issue and it means we can’t use the chair. It’s completely useless and taking up valuable space.
This is particularly upsetting because we waited many months with no office chair waiting for this one to arrive and now that it’s finally arrived we can’t use it or bin it and it’s in the way.
I feel terrible that I’m leaving a bad review on a kickstarter but it’s really not great.
We gave them the chance to fix the problem with a replacement or possible refund or change to a different model that actually works as a chair.
But it’s been 2 weeks we’re have no response at all, not even an acknowledgement of our contact.
We used the same contact details pre-purchase and they got back to us just fine in the past so we do feel we’re now being ignored.

Absolute regret is what I would describe my experience with Newtral. I'm backer #25.

I've been, like many others, lied to repeatedly as to the location of chairs, where they are, that they are being shipped, that I've got priority tracking, etc.

Official updates (which are rarely provided) directly contradict to what people were told in DMs as to the location of their chair, which is a huge red flag.

I cannot describe how little this company cares, from the half baked AI responses to the outright lies.

Inability to give tracking numbers should also have been a massive red flag.

I paid for this chair back in February on Kickstarter. I was only okay with even backing it because on Kickstarter, it looks like their last chair was a success. I should have looked at those comments first. They retro-charged us in the US for extra shipping fees, they waited weeks and weeks before sending updates, they're lying about tracking numbers. Folks are randomly getting chairs with no heads up, pieces are missing from those orders. Many of us have heard absolutely nothing and are still waiting to see if we'll even get a chair. The company is only responding randomly to comments or if they're responding here, it's a cut and paste message that is almost verbatim their previous "update" and is no help at all.

I would be glad to modify this review in the future, but since I have received no infos at all about my order, I have to be honest with the tristpilot comunity and let all people know that I cannot suggest buying from this company. the Freedom X design is incredibly clever, but the lack of transparency/comunication/customer support is unforgivable

I was told that my chair was shipped out as the second batch about month and a half ago. Recently they announced that tracking info was uploaded. I still have no tracking info or the chair. No one should ever consider purchasing from this company. The lack of communication is ridiculous.

Backed the Neutral X thinking I was investing in something innovative. But, I’ve heard nothing in ages. No product, dodgy updates, no clue what’s going on. At this point, it just feels like the campaigns been abandoned. Really regretting this one!

What an absolute joke of a company. They can’t respond to emails or direct messages, have different contact information in each place you look - some of which don’t even work, lies upon lies in kickstarter campaigns, false shipping promises that were a fail at every step along the way, extra charges for tariffs on things that hadn’t even shipped yet let alone been received in destination port, need I continue? I sincerely suggest running in the opposite direction if you ever encounter this company in any respect.

Edit: they somehow were able to find time to respond to my review, but not to any of the emails or direct messages I’ve sent inquiring about factual information and statuses, not the AI written blurb they repeat here.

I purchased one of their chairs back in January and have not received yet. I have no information where the chair is nor any updates when I try to contact them. I recommend NOT to but from this company at all.

Bait and switch on their items. Make it impossible to contact or get a reply. Uses multiple different apps to purchase the items. Won’t answer basic questions about their shipping. This has been 6 months on nonsense with this company from their kickstarter, many people have the same issues.

Cost for shipping was increased after initial cost was paid, company is now requesting more money. I have tried to cancel my order countless times and I am not being refunded. DO NOT buy from this company.

I am giving one star because I did not receive any update pr response at all and they are not responding to any messages in KS.

I hope to hear back from this company and kickstarter.

Hoping I receive this product.

To update: I emailed outlook, but have not heard back from any of you.

Thank you.

I backed this project with high hopes and a fair bit of patience, but at this point, I feel like I’ve paid for a ghost story.

The Newtral X chair was supposed to ship in March. It’s now June, and not only is there no chair — there’s no communication. The last message I received was a DM in early April, where I was told to “wait a bit longer.” Since then? Radio silence. No updates, no explanations, no accountability.

I understand delays happen — especially with hardware — but what’s most frustrating isn’t the lack of product. It’s the complete disappearance of the people behind it. If you can send marketing blasts, you can send a basic update.

Right now, I’m out of pocket with absolutely nothing to show for it. No transparency, no timelines, not even the courtesy of a follow-up message. It’s starting to feel less like a delay… and more like a write-off.

Would love to be proven wrong. But until then, I’d advise future backers to proceed with caution — or better yet, not at all.

I backed the recent Kickstarter campaign from Newtral and while I understand people are frustrated with the lack of communication, I just can't relate. I backed something that I knew wasn't yet manufactured, and went in expecting it to take months probably to receive the item. I waited patiently without hounding the company with messages (which actually increases delays by making it harder for them to prioritize important requests, negatively impacts logistics like shipping, and can even impact inventory). I got my chair over a week ago. The quality exceeded my expectations and after using it consistently for about two weeks I am really impressed with the chair. I do think the company needs to acknowledge the delays with shipping and be more transparent, but overall I'm very happy with the outcome and think a little patience goes a long way.

Like many others I've ordered the chair months ago and been through the pain of expecting in march, April, may (now June and no chair). Messaged directly and received an identical response to everyone else that suggested it was with a courier...clearly not as it's not here.

Also very disappointed to see that they've put some obviously fake reviews on here at 5 stars which is just further manipulation and lies.

I was a backer for their newest product, the Newtral Freedom Chair on Kickstarter. They promised delivery early March, did not begin shipping out orders until mid April, and only have confirmed to have sent out about 2300 products, with no updates or email communications since April 29, it is now June 2, despite multiple comments and emails both on Kickstarter and directly

Loved the product they were offering through Kickstarter. But man, this company is a giant mess. Several months after their original promised ship date (and after coming back asking for additional shipping fees because they underestimated), they told me they can't cancel because it's on the way. So I asked for tracking or refund process and....crickets. I followed up 6 times in a month to no response from Newtral. Eventually I had to dispute the charge with my credit card because it's quite clear they don't know what they're doing and may not actually even have the products they sell you.