NHG Homes Reviews 

I would like to take a moment to sincerely commend John Vincent from Notting Hill Genesis for his outstanding professionalism and invaluable assistance throughout our entire engagement. From the very beginning of the process, John has been consistently transparent, ensuring that we were well-informed and confident at every stage. His clear communication, coupled with a genuine sense of empathy, made a significant difference and did not go unnoticed. It is rare to encounter someone who combines such a high level of competence with a truly human touch, and we are deeply appreciative of his support.

Many thanks to John Vincent for his excellent support, valuable advice, and consistently prompt responses throughout the process. His professionalism has been greatly appreciated.

We came across one of the properties we would like to see, registered interest and response was very quick! We received a call from John Vincent, who was very helpful from the very start. He booked us for viewing in 2 days time from the moment of phone call and we were very lucky to see him on site. Very friendly, knowledgeable in his field, took time to answer all million questions we had and gave (and still gives) us advice regarding property.
The company, in our opinion, handles all professional, can advice and help with inquiries quickly.

We had a pleasure to deal with John. He was extremely helpful and he answered every single question which I had (I had a lot). He was patient and was coming back to me every single time. He exceeded our expectations. I can fully recommend him if you are planning to purchase a flat! 🙌🏻🙌🏻🙌🏻

Royal Albert Wharf E16 Neglected by NHG
I have lived on Royal Albert Wharf E16 for the past 8 years, the first one to move into my apartment block, since day one we have all had problems with NHG. Firstly it was no CCTV in phase one blocks - I mean who agrees a new build in Newham with no CCTV!? - thankfully this was resolved in the past two years but only with help from Mak and Rendall & Rittner who pushed for this to happen. The long term issues which NHG and their Deputy Director for Development Partnerships has failed to resolve is the landscaping this is in a disgusting state all over the estate with parts yet to be handed over to R&R (such is the poor state of the landscaping that it has breached the initial planning permission which was granted by LBN) and the EV car charging points which still don’t work all these years on. I am in phase one, we are now having other phases built nearby also being managed by the same Deputy Director for Development Partnerships and yet this development still isn’t put right. We try and engage with Deputy Director but he ignores all emails and only responds to complaints. How many more years is this development going to be neglected, NHG are not capable of managing large privately owned projects such as this, so frustrating and disappointing.
If you are looking at purchasing one of the latest phase builds I wouldn’t!!!

The team were great guiding me through the process as a first-time buyer. Friendly and responsive, always happy to help.

I recently had the pleasure of working with Priyesh while exploring shared ownership options, and I couldn’t be more impressed with his professionalism and expertise! Although I didn’t purchase a flat, he was incredibly patient and took the time to answer all my questions—no matter how many I had!

He spent over two hours showing me different apartments and explaining the shared ownership process in detail, making everything much clearer for me. His approach was friendly, informative, and never pushy, which made the experience both enjoyable and stress-free. If you’re considering shared ownership and need someone knowledgeable, patient, and genuinely helpful to guide you, I highly recommend Priyesh :)

I recently purchased a flat in Woodberry Down. From start to finish, NHG team was professional, supportive and efficient. The process was smooth and the team guided me through every step, answering all my questions promptly and ensuring I understood everything. When things did not go as planned, the team was ready to step and find a viable solution. A special mention to Jack Cairns for going above and beyond to address any concerns I had, for keeping the process on track, and for being flexible.

My rep Jack was very helpful throughout the moving process, providing all the information we needed

When purchasing a property in the UK for the first time, I encountered many complex issues, especially with numerous legal terms I didn’t understand. Although the solicitor wasn’t particularly helpful, I’m grateful for Jack’s assistance in resolving many problems, allowing me to successfully obtain the keys and move into my new home. Jack is highly knowledgeable and has excellent problem-solving skills. I truly appreciate his help.

I recently purchased a shared ownership home with NHG. The process was generally pretty smooth and all of my questions were answered. I ran into some issues during my purchase, due to factors outside of NHGs control, and Jack Cairns went absolutely above and beyond to help me sort these out.

I can't thank him enough for going the extra mile and being a constant reassuring voice during the whole process. Not only did he proactively reach out to keep me in the loop but any time I had a concern or was struggling to get information from NHG or my solicitor, Jack was able to chase things up and get answers for me very quickly.

It was an absolute pleasure working with Steven Lam, he made sure everything was in place and I only ever had positive interactions with him. Also on the day of completion he made sure everything was in place for me. Thank you NHG homes.

Amazing service from Steven and Samuel in the sales team. They have been patient to wait for decisions and actions on my side, supportive when I needed some ideas bounced off of them and helped me to push though everything from making an offer to exchange of contracts within 8 weeks.
The broker and the conveyancing firm they recommended have been excellent at making the process smooth and reasonably painless.

I felt the delay with the handover has been communicated well. It is never nice to be told there are delays, especially if they are measured in months instead of days. With the information Steven provided, I felt I know where I am in the process and I was able to take timely action when it was needed.

Overall a great experience to buy with them.

Absolutely flawless experience from NHG and Steven particularly who has been incredibly supportive every step of the way. The flat has very lovely fishes however Steven informed me to communicate a couple of little defects which I am waiting to be contacted about. Overall a great experience

Steven Lam has been extremely helpful throughout every step of the process. Being a first-time buyer myself, he had taken away the stress and was there at every step along the way to offer his expertise and guidance. He was at hand to answer my non step questions, provide reassurances and was able to share his in-depth knowledge with me.

Steven has played a major role in helping me to purchase my first home and has been a positive driving force. Examples of his integrity and personality include him working beyond the call of duty, sacrificing his own time for my needs, chasing third parties on my behalf and just being able to provide solutions for any issues that had arisen.

Over the last year, I’ve become very au fait with the character of Steven, his fun-loving character, his ability to make you laugh, his knowledge, his empathy and his concern for me throughout this daunting process are unique to him. These qualities which are not so apparent within my past experiences I’ve had with individuals from other companies during my journey.

So a massive THANK YOU once again

Throughout this experience, Steven and the rest of the team have been so helpful, supportive and understanding. In a process such as this one, it helps when a supportive team can alleviate stresses and reassure you with clarity and kindness. A big thanks to the Team.

The woman was rude and not helpful

The whole team has been so helpful! Steven, Jack, Daniel, so many great people that made my move in process as smooth as possible. Managed to turn round purchasing a shared ownership property in a month - lovely area and great building, if you're on the fence take that leap! :)

Steven Lam was a great point of contact at NHG, he was wonderful throughout the whole entire process and was super helpful and available at any given time.
I’m over the moon with how everything has gone.

Steven was a great support though out the whole process, he was always available to answer any of our questions.He was concerned for each and every steps.I would like to thank Steven for being understanding when we had slight misunderstanding with our solicitor.