Ninemoostore Reviews 

Beautiful, handmade jewellery.

Stunning jewellery and beautiful quality. I have to say that a little thank you card and the way you package your beautiful items is lovely. Thank you so much.

Excellent customer service! Had an issue that was dealt with perfectly. Product received is lovely!

A lovely out of office message asking to wait for the orders to be processed later. Nice touch putting a free gift in

Beautiful earrings, speedy delivery (sooner than expected with holiday closure) and cutest packaging full of treats!

Lovely waving cat necklace so pretty and so delicate and such good price

My granddaughter loved the earrings. Arrived quickly and just as described and pictured.

Purchased via Wolf and Badger. Lovely earrings, well packaged, (actually lovely packaged), delivered quickly and communication re delivery was brilliant. Definitely recommend!

Great communication, fast despatch, item as pictured and described. Very pleased!

Great company and outstanding service. Went thay extra mile for no additional charge. 10/10

My necklace and earrings were both beautiful. Very nicely packaged and arrived very quickly. Excellent service

Beautiful earrings, sheep fast delivery, nicely packaged. And a little free gift too!

This company has some really good designs. However for the price the jewellery is not good quality.

Unsoldered links that will easily pull apart. Had I paid far less for them perhaps at most £10 per item I would not have been unhappy.

Also advertise as sustainable.... however this is only related to their clothing.

They were happy for me to return for a refund. Minus the postage of course.

Great packaging and wonderful products! Bought two pairs of earrings and they surprised me with an extra gift! So thoughtful

Love love love these earrings! Nicely packaged and speedy delivery. Will definitely buy from Ninemoo again!

Fast delivery and good quality! I will leave in one week and I received it in just two days.

Great products and excellent customer service

Excellent service. Ordered Tuesday despatched same day, arrived Friday. Will use again

I got lovely earrings and one was broken and replaced with no hassle

I was really disappointed with the customer service from this store. I ordered two pairs of earrings & the order was accepted & they were ‘shipped’ four hours later, fast forward to the day I received my order and only one pair was in the box alongside two other items I hadn’t ordered. Thinking it would be a simple process to let them know they’ve sent me the wrong things & to get a replacement I got in contact via the chatbot on their site, and was only offered a refund for the missing earrings & told that I didn’t need to return the incorrect items. When I asked if I could just be sent the right earrings as they were ordered as a gift for a specific person I was then told that they had been ‘dissolved’ to make a new product & I could only be offered a refund.

I then got in contact via email and explained that this was disappointing customer service as I should have been told earlier that the product was taken out of production or I shouldn’t have been able to order them at all, especially considering as that style of earring was still available to buy days after my original order. The most confusing part is how a whole collection of earrings of that style were all dissolved in the space of the 4 hours it took to pack & ship my order? When I asked this I was met with a less than apologetic email saying that they have been incredibly busy & my order was ‘confusing’ despite it only being two items. I completely understand the strain of this season on businesses but the lack of any meaningful apology & general passive aggression in the emails has left me feeling disappointed & I won’t be ordering again.