Nixon Reviews 175

I have had a Nixon watch for 3/4 years works fine until it doesn't ! tried customer service email came back, sorry we receiving heavy traffic try again, or go to the same link which returns you to the same email address,
tried the chat bot that was out of action tried calling the phone numbers they do not work. no uk help line no service department even called the distributor for the UK they were not even bothered to offer any help.
so my experience of trying to get my wach repaired with Nixon is a disaster stressful i think i will go back to Cassio at least they have a working customer service/repair offering.

El peor servicio postventa que he visto jamás.
Pedí un reloj como un regalo en navidades para mi mujer, estaba defectuoso y se rompió al segundo día, lo envié a reparación en garantía y a día de hoy (5 meses después) sigo sin el reloj y sin ninguna solución por su parte. Un desastre y una falta de profesionalidad increíble.

absolute horse-shet.
Sent a faulty watch where the non replacable battery died after less than a year, paid silly money to return it, only for them to refuse it to repairs. I have 2 Nixon watches, the Dork 2 - broken, no longer works due to battery - and a newly bought Regulus which immediately steamed up, likely because its a hot pile of shet.

Nixon ,ne fournissent pas les pièces détachées après 3 ans.
J ai eu un problème avec le bracelet de la Midnight Chanel T
Qui a cassé 2 fois .
Impossible de le changer, ils ne fournissent plus de pièces détachées après 3 ans.
De plus pour avoir acheté plusieurs de leurs montres,je peux affirmer que la qualité des montres dans un temps relativement court ,se dégrade très vite.

Honestly, this place is by far the worst. I ordered a watch and requested engraving as this is for a gift. I saw they have a 2-7 day shipping policy. I called to update the watch to be expedited and they said it was a not problem, I’d get the watch at the 7th day. I never got tracking. So I missed the day I was supposed to give this as a gift. I called again, they said the watch was ready and was going to ship out the next day. Then I never got tracking info so i called again. They then said they didn’t know when it was gonna ship. This place doesn’t have a handle on the ship dates nor their training processes. This was supposed to be a gift, how do you not know how to analyze your queue and ship your products per what you communicate!

Nice design.. terrible quality and every watch I’ve bought so far is dead in less than 1 year.

Nixon watches have a nice visual design but are made with such low quality that I keep having to buy a new watch to replace each previous one I had that just stopped working. The watches don’t even last a year, and I don’t wear them every day and take good care of them..
So sadly I will stop buying Nixon watches and find another brand with higher quality watches until Nixon’s quality improves. I like the styles a lot, but it’s such a pain and waste to keep throwing away watches.

Hope at some point quality is taken more seriously here.

Poor quality with Top 2 surf watches and even worse customer service.

The quality is just not there. I’ve had 3 watches all have issues, Nixon refuses to fix them as they’re “discontinued” (only 2 years old!!) and only offers a measly amount to buy a new watch. It’s an absolute joke, they’re a massive disappointment sadly. Spend your money elsewhere on a quality brand that stands behind their product. This however, is cheap garbage that is not stood behind.

spent 150 on a watch. Delivered broken and wont refund me. Terrible company and customer support that is now also ignoring my messages. plan to open a claim against them.

Purchased the NIXON Descender 300m watch (swiss quartz movement) and extremely impressed with how fast it arrived, and the quality of the product and packaging are unbelievable for the price. I am definitely buying from NIXON again.

Brand new watch. Not working. Asked to return to France at my cost and have to pay custom charges. Not free returns at all. Online help on their website said take to local watch repair and pay myself. This they said however could effect warranty. Pathetic service. Seriously avoid.

I have no idea why this company is getting such bad reviews. I have six Nixon watches and all have been astounding. One I’ve had for around 7 years and I’ve had to have the battery replaced in it once. It’s one of the Star Wars sentry models. I’ve ordered new bands from them, sent my watches in for batteries, and the most recent one that went in for a battery took a bit longer than I’d hoped so I reached out. Found out they were backed up and the lady on chat was excellent. She asked if there was anything else she could do and I asked for stickers and she sent me a pack of 8 stickers for free! I recently bought a hat, gaiter, and backpack and all came super quick and in great shape.

I love these watches and I’ll continue to buy from them. Zero clue what’s been going on with the people posting reviews but I’m a customer for life.

I bought the Dork Too watch. Delivery was pretty quick although I wasn’t expecting it to be dispatched from France. However when the watch arrived it did not work at all. Customer service was pretty good and sent a replacement immediately. Believe it or not, the replacement did not work either. Back to customer service, who was quite helpful and apologetic. But now the watch is out of stock so no more replacements available to send me. How they could allow two faulty watches to be sent to the same person is beyond me. Surely there is someone checking that these watches actually work? They market themselves as a premium brand but I feel that is questionable. Annoyed, frustrated and quite pissed off. I shall be avoiding Nixon from now on.

Purchased a Dork Too watch directly from Nixon. It arrived with a faulty rechargeable battery. It wont charge at all, when plugged in it says the battery is full but as soon as its unplugged it switches off. Contacted Nixon and my messages are totally ignored. Every way of returning this watch, Nixon want me to pay more money to replace the watch or get a refund. I already had to pay £10 delivery for a watch that was sent out faulty with no quality control from Nixon what so ever.
I wont give up and will be contacting Trading Standards.
I WOULD ADVISE PEOPLE TO AVOID NIXON WATCHES AS THEY ARE A SCAM, OVERPRICED CHEAP CHINESE WATCHES AT TOP PRICES. Might as well buy direct from China for cheap then at least it wont hurt your wallet when it ends up in the bin.

He comprado un artículo en la web de Nixon y me es imposible realizar la devolución del mismo.
Solicito la devolución, como anuncian en su web, y me facilitan una pegatina de devolución con código invalido que no sirve. La única solución que dan es que yo mismo me ponga en contacto con la empresa de mensajería a través de un teléfono de pago 902. Además la empresa de mensajería con la que trabajan (DHL service) otro desastre con oficinas que anuncian y no existen etc.
Por mi parte han perdido un cliente para siempre,ni un artículo más de esta marca

J'ai commandé un sac de voyage sur le site Nixon. Je suis ravie de la qualité de l'article, des informations de suivi et de la rapidité de la livraison. Je ne comprends pas les autres avis négatifs. Sans doute me serais-je méfiée si je les avais lus avant mon achat!

Once again, Nixon doesn't stand behind their watches. Bought the Grateful Dead 3 Bear head watch. A number of years ago I had been given a Nixon watch as a gift. The band was cheap and slipped off and I lost that watch. I contacted Nixon who told me as I didn't have the receipt they would do nothing about it. My Grateful Dead watch also fell off. I had the receipt from them as I had ordered it directly from the company. I contacted them telling them this and they said they won't cover it. No matter what you tell them; if you have a receipt or not, they'll use some flimsy excuse to not make their cheap craftsmanship watch loss good after it has failed. Buyer beware! Don't trust their products!

Horrible product. Tide watch died in less than a year. Was not repairable according to Nixon who I chased for 2.5 months for an answer. Customer service blamed me for their faulty product. Buyer beware…please do not fall victim to this company who peddles poorly crafted product, than offers no solution to replace or repair. Shame on Nixon.

I've bought from nixon on 3 occasions now as I love their products, however on my last purchase they have charged me twice. I have reached out to them to ask they remove the second pending payment as my bank is holding it for them but they have been extremely unhelpful and not looked into it for me. Its not a great time of year to be charged twice on an expensive product!

Brand new watch, under warranty, paid 150€
Defective - asking for 220€ repair fee
Crooks!!! Keep out !!