The NOCO Company Reviews 107

Amazing customer service. Any concerns are addressed ridiculously fast.

La scorsa estate ho acquistato una batteria NLP14 , sempre stata usata in un range temperatura esterna tra i 10° e 27-28°.
La moto rimasta ferma poco più di 2 mesi (come tutti gli anni... con l'altra batteria AGM partiva normalmente, forse solo un po' più stentata la prima accensione, ma nulla più. Questa proprio non da' segni di vita e non é possibile ricaricarla neanche con il loro specifico caricabatterie Genius5).
Praticamente ho usato solo 6 mesi una batteria pagata oltre il doppio di una normale (che mi era durata 5 anni !!!)

Purchased a NOCO Genius 10 3 years ago. Only used it a few times and it stopped working. Tried to call NOCO Support but the number on the NOCO website went through to an individual who said he gets lots of calls from NOCO customers but has nothing to do with NOCO. Sent NOCO Support an email. They never responded. Very expensive piece of kit which was very poor quality and NOCO support appears not to exist.

I have a 2004 Toyota RAV4 battery was a year old I let the thing die I left the lights on I said I'll buy this product I tried to jump start the vehicle did not happen also the battery on the N0CO plus 12 volt 1,000 amp that says it can start a diesel truck couldn't even start my RAV4 also does not hold a charge very long at all you get maybe one jump out of it it barely I started the car took me 40 minutes to do this do not buy this product it is false advertising and deceptive practice in the least how dare they charge $100 for this garbage can't even jump start a 4-cylinder car with a fairly new battery

What an awful product... Wish it was as good as the shiny box it came in!
Thought it was working. all connected went to use my car today. Battery was ~Flat. It was a new battery 3 months ago... Battery charged up again on a RELIABLE
Battery charger....nightmare
Back to Amazon for a refund.
Dont bother... all that is shiny does not work.

Bought a very expensive NOCO GBX45 jump started and only used it twice. The unit will no longer accept a charge which appears to be a common problem. I have messaged their support team and await a response when I will update.
Update - no response from customer service. I saw advice to try the cigarette lighter charger lead when the unit no longer accepts a mains charge. I bought a NOCO brand charger but still can’t charge the unit.

So my view is this very expensive item works only twice then becomes another piece of landfill junk :-/

Bought a GB50 several years ago. Very expensive. Stopped working. It will charge (I think) but then immediately turns off. Only used 2-3 times in total.

Spoke w/ NOCO, they won't refund (out of warranty), or even try to repair.

I did a teardown, the switches in the GB50 seem to have failed. These are ultra-cheap switches, no idea why NOCO puts such cheap switches in a $130+ product.

They promised a certain product but sent a different product and it didn't have all the components. And their customer service is horrific! Do NOT buy from them.

My Genius 10 stopped working after a little over a year. I emailed customer service wondering if replacement would be a possibility. They were very quick to respond. There were other reviews on here saying they make you "jump through hoops", which I believe is incorrect. Yes, you have to provide serial number and proof of purchase. They also want to see a picture showing that you have cut the cables. I see nothing wrong with asking these things with all of the scammers in the world these days.
I easily provided them with what they needed, and my replacement is on its way.
Kevin at customer service was quick, friendly, and provided a great solution to my problem. I would highly recommend.

Great boost packs, own two. Customer service sucks. No number to call, only chat and email options! Can’t get a straight answer on when the charger I ordered will come! I ordered directly from Noco. Has been 3 weeks…
Update: after multiple vague emails from noco I was finally given estimated delivery date and charger for boost pack did come. Funny thing is there is was customer service number on the receipt… why not on website?

Bought a Noco Genius 10 from Halfords in the UK, specifically because it could charge 6V batteries. Couldn't get it to charge anything, neither 12V or 6V. When switched on, it cycles through the charging stages until it goes green in about 15 minutes, as if it's charged the battery but clearly hasn't. Took it back to Halfords who replaced it - new unit does exactly the same. Fortunately my trust old Ctek unit comes to the rescue and charges the 12V batteries the Noco can't. Still can't charge 6V batteries. Owned 2 Noco chargers and never managed to charge one 12V battery after umpteen attempts between them. Avoid like the plague.

I bought a Noco charger for a semi 2500 dollars used probably 5 times it broke had it sent in for warranty get it back it’s doing same thing as was when sent to them for warranty it cost me 75 dollars to ship then I call back wen I went to use it after I lost my career n got put on disability I trying to make extra money go to do a jump n it failed me I call n they want 600 now to fix cause warranty is up I will never purchase Noco anything n I recommend u guys do same they are corrupt n sell bogus units as well as shitty service if u don’t wanna lose ur money stay away from noco

I bought noco 10, noco 5 and noco 2. After a couple of weeks, now only noco 5 is working. Complete rubbish. Never again noco!

I bought a Noco Genius 5 from Halfords in February 2021 but it failed within weeks so it was replaced. I’ve used it regularly till today but it’s suddenly dead and out of warranty. I looked to buy a replacement but I am worried about its reliability so checked reviews here. They mostly mirror my experience that these chargers are expensive and unreliable so I shall not repeat the purchase unless noco want to convince me with a free repair.

Bought a genius 1 stopped working in less than 2 years I also own battery minders chargers that have lasted over 10 years

My recently purchased ( Jan 25 ) NOCO Genius 5 failed. The charging sequence did not proceed beyond the first red light. I own two other Genius 5s and a Genius 2 - all of which still work - and are a few years old. After sending photographs of the serial number of the unit with the high and low voltage cables cut off, I received my replacement unit within a week. I was pleasantly surprised.

Had this boost GBX55 for about 14 months,used it 4 times and now I get red flashing charge light and it won't charge..at £160 its cost me £40 per jump...SAVE YOUR HARD EARNED MONEY FOLKS..GET A CHEAPER £70 ONE,LAST CHEAP ONE I BOUGHT LASTED 7 YEARS

Absolutely the worst customer service. The company sends wrong product. No notification they were sending a product never mind the wrong one. Ignore you for 4 hours during chat. Chat boy threats to not send product. Definitely not a qualified individual. Then they make you do all the work for them messing up. Absolutely horrible. Trying to get a faulty boat charger replaced. What a shit show they are running. If your can find another company don't hesitate. Chris is not the guy you wanna chat with. Wasted a whole day with that clown. Makes excuses. Should be fired. Wouldn't be surprised if they lie about the product being faulty after this experience. Shame on you NOCO

Awful experience with customer help line. Bought a new GBX155 Boost X. Used it 3 times, would not hold charge, had to charge after each jump, utter rubbish!
Called customer help line under warranty and they tried to phob me off with that is normal on a 1.5litre Car. Its supposed to jump 8-10 Litre vehicles lol
Avoid, now taking up legal action..

Bought a Noco quick start device about 4 years ago, never used it, but kept it charged every 3 months. An elderly neighbours battery was flat so I tried to help her out with the Noco. Did it work - hell no! So I'd paid £80 for a useless bit of kit. Manufacturer said it was out of warranty (but never used) but I could extend the warranty for $45! Throwing good money after bad I decided. Went to Amazon where I bought it and they said they would give me a £5 voucher which I am yet to receive. So I suggest don't buy this shoddy product particularly as the Customer service was very poor.