Lookfantastic Reviews 1.532

There is absolutely no way to contact this company, despite the fact they have taken my money and failed to deliver the items I paid for. I regret not checking the reviews beforehand, as I would never have placed an order with them. I will be avoiding this company in future. They also state in their confirmation email that “payment will be taken within 48 hours of dispatch.” However, they took the payment immediately, and more than 48 hours later my order still hasn’t been dispatched. Completely unacceptable, bordering on fraud.

How do you actually get to speak to someone in customer services at your company? I can’t see the Live Chat option and have messaged as my parcel which was supposedly delivered yesterday by Evri has not arrived. I’m really unhappy as the only response I’ve had is a email saying you apologise for the delay in delivery despite the tracking showing it was delivered yesterday so want to speak to someone to find out where my order is!!

Ordered something. They claim it has been shipped. It should have arrived a while back. It hasn't. They do not respond at all to anything. Total scam.

I have been robbed. I returned a faulty shark flex style hairdryer (>£209), using the label etc sent to me by lookfantastic. However, they have suggested for over a month now, the item never arrived. So, they have taken my money, not issued a refund, replacement of even returned the goods i sent back. I am currently over £200 out of pocket with no product, even the faulty one. After A LOT of back and forth, the company is refusing to co-operate or show any accountability for the issue, and are seemingly not bothered that they have currently got over £200 of my money, and the product that was bought (and faulty).

UPDATE JANUARY 206: this issue still hasn’t been resolved and Lookfantastic are trying to hold me accountable for their many failings. £200 to me is relevant, to this company it’s a drop in the ocean. I am appalled.

I placed an order on Lookfantastic. The package arrived, and when I opened it, the palette was already used and very damaged. I've already contacted customer service, but it's very difficult to get a response. It's a nightmare; nobody solves anything. Please don't buy from Lookfantastic.

Account was deleted after I raised the issue that the serum they sent ( la roche posay b5 cicaplast serum) was mostly empty!!!

Update * lookfantastic replied to this saying they sent a message to my account however I have not received any email so far?

Waiting on another package that is late even though I purchased the premium delivery. I swore I wouldn't use them again after last time. They previously failed to deliver my package worth hundreds but I gave them the benefit of the doubt, placed another order and it's happened again. They make you jump through absolute hoops just to get the product you have paid for. Really hard to get them to re send the order and/or process a refund. Their customer services is shocking, they will fob you off continuously. Will never, ever, ever use them again.

Fikk det jeg skulle men esker så ut som den var åpnet. Den så ut som den var hoppet på og eskene inni var most og lokket på produktet var skadet. Alle overflatene på kremene er ommømbert og ikke slik jeg pleier få dem fra Blivakker.

Fuming doesn’t even begin to explain how I am feeling right now! I purchased a perfume but sent back as I decided to buy the same product from LF in a gift set instead, they’ve had the item since 18/10 I chased for my refund and was told on numerous occasions the refund of £116 has been requested and will be with me in 5 days it’s been over that and I have now been told my item has been deemed as returned as “used”!! By their “investigations team!! My money is being held!! This does not make sense to send the product back (which is a Christmas gift for someone” and buy the same product again just in a gift set! I’m am absolutely appalled that I have been accused of this since I have spent over £400 in the past month with LF and have been a loyal customer to them for years!! I’m also deeply offended to be accused of something I have not done and would never do!! I now have a fight on my hands!! ** Adding on from the above I have had another message from look fantastic telling me something completely different that the item is now damaged!! I am being told different things as to why my money is being held and not refunded and it doesn’t make sense or add up!!**

SHOCKING, AVOID AT ALL COSTS. PARCEL IS MISSING BUT DONE NOTHING APART FROM TELL ME TO WAIT FOR 5 DAYS FOR THE MONEY, STILL NOTHING AND TOLD ME IT STILL HASN'T BEEN PROCESSED. REPORT TO TRADING STANDARDS.

SCAMMERS!! DO NOT OPT IN FOR SUBSCRIPTIONS!!!

I ordered a beauty box for £13 and was shocked at what I received — the products were old, dirty, and looked like leftover stock they couldn’t sell.

When I tried to cancel, I was told I’m locked into payments until 2026. At no point did I agree to or sign up for a long-term contract. This is completely misleading and unacceptable.

They are exploiting customers with unfair subscription terms and poor-quality products. I strongly advise others not to use this service.

The worst company and customer service ever.
Have been a loyal customer to this company for years and they decided to miss half of my order. Been on numerous live chats to try and get this resolved because there’s no email, and the company clearly cannot be bothered to check their CCTV properly. Also sent me a box that all of the products I ordered wouldn’t have even fitted in yet they are fobbing me off because they cannot be bothered to investigate this properly and being made to feel like a liar, yet I am left still having to pay for an order I didn’t receive the majority of. This has been since March and I have emailed back and forth with great difficulty as they have closed my account but they are not interested in trying to get this resolved. They have my money but didn’t send me the items.

tried to reply to your personal email but your inbox is full. Says it all about your i.t. systems

They claim i entered my address wrong during checkout and the courier claims he delivered the item but the proof of delivery is of his foot. They where told it was the wrong address before delivery but did nothing to fix the issue .
Customer service is awful even after you.get through to a "human agent"
Honestly I have never had such an experience and am disgusted They throw the " terms and conditions " around and refuse to.be amicable
Order number 696308743
Honestly use a more reliable company as these really couldn't care for there customers

Reply
I am house bound and disabled. I lost use of my legs years ago. I order on the Internet for all my needs. I have never made a mistake yet and am absolutely shocked if I did indeed enter the address wrongly
. I believe there must have been an internal issue on your systems. I gave you warning before the package was delivered that it was going to the wrong address and you said you would sort it. You did not. I am very disappointed and it's a shame as you was recommended by local disabled social group and I had plans to use you for many Xmas presents but now I can't trust yourselfs. I will consider my review but at the moment I feel it is accurate. I will respond too any comment you leave on said review all the same
I tried to reply to your personal email but your inbox is full. Says it all about your i.t. systems

M clarke

Still no reply.

I would never have thought I would have to write a bad review on this company as have been using it for years but now I will. I ordered items from them over two months ago and because of the very bad courier service they use (one which I now have been made aware is the worst in the country) EVRI who has lost my parcel 4 times. I asked LOOKFANTASTIC on the 4th time to send out my parcel with registered post for next day delivery which they would not do. Due to that fact I will never purchase from them again and I will tell anyone I know not to purchase from them again either. I will give my money to a more reputable company who has good customer service.

I am writing what has happened to myself as I have tried every available contact method with no response.

I initially contacted you soon as I placed this order and never received a response only to say it had been dispatched. I then tried you live chat with no luck as it said all agents were busy. So I then did it via imessage which was no good as I would receive responses 2 hours later and then the conversation would be disconnected as I hadn't responded.
This issue is that when I placed the order I saw no where to input a delivery address just the apple pay button which I assumed would just take my address I have on their being my home address but it didn't. Lookfantatsic used the address of the last order I had but I no longer live at that property so I tried to contact you to flag this up but I never received a response even though on the email I received to confirm you had my request it said I would hear back within 24 hours, which I did not. Soon as I could access the royal mail tracking I changed the delivery address to my address but I never received the parcel only confirmation it had been delivered to what I can only assume was the old address. I currently have a lot going on in my personal life as my mother is sick in hospital so having to worry about parcels seems bonkers. I have been met by poor customer service with no actual advise given. Most recently today I was speaking to an agent who disconnected the chat as he told me he’s not prepared to help me.

It was an honest mistake I make contact about as soon as I realised and now I am over £100 out of pocket with no parcel. I appreciate I made the mistake in the first place but I feel I have been failed by your company’s customer service completely

They are using Evri, never got my order and they are not answering or replaying. Did anyone sue them?!!!!

Horrendous. Impossible to contact. The combination of this company plus Evri creates a nightmare. They will not speak to me and we have an undelivered parcel somewhere in the ether!

Order number 689970226.

Ordered products over a week ago, never arrived to collection point. I keep receiving emails from lookfantastic stating it was delivered but i went and checked twice and it never did, even evri shows that they have been delayed (either it was lost or was never sent not sure). No answer on lookfantastic customer service chat at all. Can i just get my refund and be in peace please LOOKFANTASTIC?

This is the only site that I can order my shampoo and conditioner from in larger bottles, and I have done so thrice. They always come promptly, and are sealed. Communication is reasonable, could have a smaller window of time between purchase and shipping. Overall 10/10 I WILL purchase from Lookfantastic again, so long as they continue to stock the 1L bottles from purology. 💜

Absolute joke of a company. I spent over 100 quid ordering make up and when it arrived, there was nothing in the box. Somebody had obviously nicked the contents inside the box when in transit. So I immediately got in touch with look fantastic who said that they would resend the items out to me and then nearly a week later changed their mind& decided not to send them to me and to put an investigation in which I understand and would’ve done myself , however, I heard nothing from them , communication was utter garbage, not even a phone call . I never received my money back so I contacted my own bank who dealt with it and gave me the money back. I’ve since gone on to order something else a few weeks later as they do have good prices on their website. After they’ve taken my money, they’ve now cancelled the order 2 days later out of the blue. They’ve obviously put me on some sort of band list! This is disgusting and hugely unfair and wrong. I feel like they think I nicked the items. It’s disgusting. You need to take some accountability and put some proper investigations in place for things like this. But one thing you shouldn’t be doing is assuming customers have pinched products. Don’t get me wrong. I’m sure this does go on, however, I’ve never pinched a thing in my life and I’ve always paid for everything I’ve bought. This makes me feel rotten to the core!its no wonder you have a bad name. I will not be buying anything from you in the future regardless of how good your prices are. The company are a sham.