Lookfantastic Reviews 1.532

Been a loyal customer of lookfantastic for years, and have spent thousands of pounds across all THG companies.

Contacted them, as on a few occasions my parcel boxes had arrived damaged and open and I had been advised by EVRI to check the contents due to being damaged in transit. Reached out to lookfantastic and had put my account under investigation and closed my account, also for cultbeauty. Whom of which I order several products from for gifts, for my companies events and my makeup kit. Rude and disrespectful customer service, and highly unprofessional. My family members and friends are also loyal customers of lookfantastic , and I have voiced this matter to them and they will also no longer be using this awful , awful company. Blocking all of my accounts is a real shame because it’s not just me who uses THG, it’s my friends and family who no longer want to use yourselves.

Please avoid this unprofessional , unethical , unjust company. Shutting loyal customers accounts down for no reason at all.

They do not even deserve one star for this, and I will continue to spread the word for the awful company they are.

Avoid at all costs!!!!

placed an order for £245 last night, woke up in the morning and received emails to say look fantastic has cancelled my order. no explanation to why it had been cancelled and they also closed my entire account. there is no way of me messaging them. if i could give 0 star i would. i’m so annoyed. DO NOT ORDER FROM THEM.

Lett å bestille,

I ordered a next-day delivery for a fair amount of expensive products in preparation for a holiday. The parcel never showed, and it took months of chasing customer services across various platforms to get a refund. Although this should’ve warned me enough not to use their website anymore I unfortunately continued.

I signed up for a 1-month Lookfantastic beauty box subscription on May 28th, expecting exactly that – one box. According to their own terms, “if you purchase a 1-month subscription, you will receive and be charged for one box only.”

However, I was charged again for June’s box, and then again for July, despite cancelling the subscription on June 5th — which is well within their 14-day cut-off to prevent further charges. That’s two additional charges I never authorised. They first told me I hadn’t cancelled within the 14 days for July’s box, then went back on themselves once I proved I had to tell me I subscribed to a 3-month term. I again showed them I didn’t, and I subscribed to a 1-month term. They are extremely slimey and will make it as hard as possible for you to see your money back once they’ve taken it.

When I contacted customer service, they refused to refund the June box entirely, and insisted I return the July box (which I didn’t order) to get a refund for an error that is completely theirs. They are asking customers to fix problems they cause.

They are breaching their own terms and conditions, and ignoring UK consumer laws (such as the Consumer Contracts Regulations). The entire experience has been exhausting and completely unfair to the customer.

Avoid Lookfantastic if you value honesty, transparency, and basic customer respect. Once they have your card details, you’ll be charged again whether you agreed or not – and they’ll make it as difficult as possible to fix.

TERRIBLE customer service - no response - slow and no contact number. Order number 674260005

Makeup forever er vanskelig å få bestille fra utlandet og dere har det tilbudet på side deres❤️

Enkel å grei butikk...VELDIG bra produkter...4 gang eg handler hos dere...👍

I placed an order with Lookfantastic totalling £122, expecting to receive three items: the Crystal Noir perfume, La Roche-Posay cleanser, and Urban Decay setting spray. On 01/06/2025, I received only the Urban Decay setting spray.

The package was not large enough to fit the other two items, which I confirmed by checking my Ring doorbell footage.

Assuming the rest might arrive separately, I waited a few days, but nothing came. I raised a complaint explaining the missing items, only to be told that the warehouse had “confirmed” everything was sent. Despite my repeated efforts to explain the situation and dispute their claim, they refused to resolve the issue and shockingly, they deleted my account, cutting off all communication and access to my original complaint.

After more than two weeks of back and forth, I’m now escalating this to my bank and the Financial Ombudsman Service. It's incredibly frustrating to be treated like this, especially as a paying customer.

Be warned based on my experience, I would strongly advise against shopping with Lookfantastic. Customer service is unhelpful, and deleting a customer's account to silence a complaint is unacceptable.

Still not received a proper response from my previous review. I have had a subscription for the monthly beauty box and there is something wrong their end with collecting the payment. All they say is go to this link and it just takes me to the 'shop'. Emailed numerous times to no avail.

Får aldri pakken min. Har sendt flere klager
Tror jeg bestilte den i seint mars. Snart 2mnd

Kjøpte produkter til kr 1625,-. Frakt kom ikke opp før jeg trykte betal ( frakt kr: 145,-). Så kom det en egen faktura på moms og fortolling på kr 815,- noe det ikke var opplyst tydelig at jeg måtte. Ble dobbelt så dyrt totalt.

Dette er andre gang jeg bestiller denne varen, da første kom i retur til dere uten grunn. Så jeg har betalt kr 145,- for frakt for ett produkt jeg ikke har mottatt og i tillegg så må jeg bestille på nytt. Ganske dårlig

Just an update for my last issue. After months of no progress, back and forth and stress. I eventually got back my refund. I’m glad for this however my trust is now broken for this company. I usually start small purchases with companies I’m unfamiliar with and I would love to do more shopping, however, I’m not certain how I feel about shopping here anymore. I recommend look fantastic but at your own risk. Again I’m thankful for my refund

Ikke kjøp noe fra denne nettsiden, kjempe dårlig kundeservice (ingen svar i det hele tatt) og har ikke fått produktet jeg bestilte for 1mnd siden.

Terrible service — avoid ordering from Look Fantastic

I’m appalled by the poor service I’ve received. My order was messed up twice, and instead of resolving it, I’ve had to chase them constantly for a mistake that was entirely theirs.

I requested an escalation over a week ago, but no one from the escalation team has reached out. I follow up daily, yet I keep getting the same copy-and-paste replies — it’s obvious no one is actually reading what I’ve said.

Really disappointing experience. I won’t be ordering from Look Fantastic again and wouldn’t recommend them to others.

Just to add post this review as mentioned by a look fantastic rep I would be contacted which I was and again they were of no help as they didn’t bother to read and understand the issue. So basically nothing has changed!!!!

Lett å finne ting, kul nettside

I have not yet received the item so I can not say much about that, but I did have the awfull surprise to receive an invoice from the customs which is half the price I payed for the order. If I knew I had to pay this additional price (450 kr) for the customs I wouldn't have ordered from this website. So I would say that they are not honest and I would not recommend.

Enormt utvalg av gode produkter.
Lett å finne frem. Brukervennlig nettside.

Bestillingssiden var lettvin, oversiktlig og grei. Det var lett å fortsette som gjest, og manøvrere til betalingen.