Nomupay Reviews 267

TrustScore 4.5 uit 5

4,5

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Beoordeeld met 1 van de 5 sterren

I have contacted them several times to chase my application and no one seems to get back to me. I have just reached out again, I will update this if again I do not hear back from them.

Beoordeeld met 5 van de 5 sterren

Since Nomupay has so many great people, the experience working with them is nothing less than that. Especially Melisa, she is the kind of person who always puts a smile on your face, she's always enth... Toon meer

Beoordeeld met 5 van de 5 sterren

We have used TP for the past 18 months for card payments on our remittance business. Since lock-down the team at TP have worked with us to integrate POS, MOTO and ECOM receipts into our new CRMS with... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Professional and trustworthy. I am coming from a competitor who has failed me in every possible way as a payment operator, hence I was sceptical if anyone out there can actually help me. I found Total... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

Geschreven door het bedrijf

Founded in 2021, Nomupay is on a mission to solve the complexities of cross-border payments and empower merchants to expand globally without limits. Our comprehensive payment solution integrates pay-ins, payouts and acquiring services into a single seamless platform. With strategic acquisitions in Asia, EMEA and Europe, such as acquiring Total Processing in 2023, we provide tailored solutions for e-commerce merchants, marketplaces and other businesses with unique payment needs. We’re committed to making global commerce easier, one payment at a time. In 2025, Nomupay and Total Processing merged following the acquisition in 2023, so Total Processing's past reviews are now part of this Trustpilot page.


Contactgegevens

4,5

Uitstekend

TrustScore 4.5 uit 5

267 reviews

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Beoordeeld met 5 van de 5 sterren

Dealt with Lee from customer support

Dealt with Lee from customer support. Very helpful and responded quickly to all my queries.

2 december 2024
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Hi H.a,

Thank you for your feedback! It's great to hear that Lee was able to assist you so efficiently and address all your queries.

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Special thanks to Melisa

Thank you Melisa Arnott for your assistance. Always helpful and we appreciate that.

29 november 2024
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Antwoord van Nomupay

Hi Naoufel,

Thank you for taking the time to leave us a review! Melisa and the team were really happy to hear you found their support helpful!

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Fantastic payment provider and business…

Fantastic payment provider and business partner. Fully transparent, knowledgeable and do what ever they can to make sure its a great experience for the customer!!

29 november 2024
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Hi Thomas,

Thank you for your wonderful review! We're so glad you had a positive experience with us!

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Speedy comms and positive resolutions

Melisa is fantastic with helping resolve any issues. Speeds comms and always a positive resolution!

26 november 2024
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Antwoord van Nomupay

Hi team,

Thank you for your kind words! Melisa and the team loved hearing how much you appreciate their support!

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

I recently used Total Processing for soem help

I recently used Total Processing for my business and had an outstanding experience, especially thanks to the operator, Furgal. The setup was seamless, and the platform itself is very user-friendly, making it easy to integrate with my existing systems. Furgal was incredibly helpful and responsive, answering all my questions and providing guidance every step of the way. His expertise and patience made a big difference, and I felt fully supported throughout the process. Highly recommended for any business looking for reliable payment solutions and excellent customer service!

28 oktober 2024
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Antwoord van Nomupay

Hi Toby,

Thank you for taking the time to leave us such a wonderful review! Fergal and the team loved hearing that you felt supported and happy with the service provided!

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Seamless Integration and Unmatched Support!

We've been working with Total Processing for a while now, and the experience has been exceptional. Their payment solutions are not only robust and secure but also incredibly easy to integrate with our e-commerce projects. The team at Total Processing consistently goes above and beyond, providing quick responses and actionable insights whenever we need support.

It’s rare to find a partner that aligns so well with our values of reliability and client success. Highly recommend Total Processing to any business looking to elevate their payment processes!

14 oktober 2024
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Antwoord van Nomupay

Hi Vitor,

Thanks for leaving us such a fantastic review! We're so glad to hear you’ve had a great experience with our payment solutions and support team.

We really appreciate your partnership and can’t wait to keep working together!

- Imogen @ Total Processing

Beoordeeld met 1 van de 5 sterren

This company does not own any of their…

This company does not own any of their own technology and white label others, as a result, everything is slow, and mostly it doesn't work properly.

We lost a lot of money and moved processors within a few months.

6 mei 2024
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Antwoord van Nomupay

We're truly sorry to hear about your experience. As you know, we're currently in discussions with you to address the concerns you've raised.

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

I cannot fault Total Processing

I cannot fault Total Processing, They are extremely helpful and easy to work with. Fergal went above and beyond to get my issue fixed that was not even caused by them. I am so glad to have there support on hand if it is needed. Thank you Fergal and the rest of your team for getting me up and running.

28 juni 2024
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Antwoord van Nomupay

Thank you for leaving us such positive feedback! Fergal and the team loved hearing how happy you were with their support!

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Absolutely great experience

Absolutely great experience, customer care has been second to none in the set up of my high risk processing for my business. I would recommend Total Processing to everyone. Thank you!

15 juli 2024
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Antwoord van Nomupay

Hi Natasha,

Thank you for taking the time to leave us a review! The team were so happy to hear you had such a positive experience with us!

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

I had an excellent experience with Melisa at Total Processing

I had an excellent experience with Melisa Arnott at Total Processing support. She was incredibly helpful and friendly throughout our interaction. Melisa clearly knows her stuff and conducted herself with the utmost professionalism. Highly recommended!

9 juli 2024
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Antwoord van Nomupay

Hi George,

Thank you for leaving us this fantastic review! Melisa and the team loved hearing you were pleased with the support provided.

- Imogen @ Total Processing

Beoordeeld met 1 van de 5 sterren

Service is very perfunctory.

Service is very perfunctory.
After asking for a lot of information, the processing time was very long.
After many days, I received only a very short reply just saying "your application will be declined".
When I asked for the reason why application had failed, I was met with a very rude attitude and "your inquiry is now closed" to ended the conversation.

1 juli 2024
Review zonder uitnodiging
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Antwoord van Nomupay

Hi Harbour,

Thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration with the delays and the lack of a proper response.

Please contact us at support@totalprocessing.com so we can address your concerns and provide a detailed explanation regarding your application.

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Simon at Total Processing is absolutely…

Simon at Total Processing is absolutely brilliant. He provided excellent support in setting up my account and is highly professional and efficient. Communication is always immediate and I feel in extremely safe hands. Thank you!

21 juni 2024
Review zonder uitnodiging
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Antwoord van Nomupay

Hi Rebecca,

Thank you for taking the time to leave us a review! Simon and the team were so happy to hear how pleased you were with the service provided!

- Imogen @ Total Processing

Beoordeeld met 2 van de 5 sterren

I was pretty hyped to get on board with…

I was pretty hyped to get on board with this solution - The positive reviews sold me but the problem is i couldn't even get on contact with the team (I only got the same automatic email from the sales department). I would love to get on board but it's been more than 5 days since i contacted them but no chance. I'll keep you updated :)

15 april 2024
Review zonder uitnodiging
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Antwoord van Nomupay

Hi Yassine,

Thank you for sharing your feedback, and we apologise for the inconvenience you experienced.

After looking over our communication records, we see that our team contacted you on the 11th, 15th, 16th and 17th of April via email and phone, but unfortunately, we were not able to establish clear communication with you. One of our team members will be reaching out again today. Please check your email and spam folders, or feel free to contact us directly at sales@totalprocessing.com.

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Great Customer Support Experience

I had an exceptional experience with the customer support team. Their proactive approach, swift responses and kindness truly set them apart. The customer support team always provides outstanding service. It was a pleasure interacting with such a professional and efficient team!

28 maart 2024
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Antwoord van Nomupay

Hi Tanja,

Thank you for leaving us such a positive review! The support team loved hearing how much you valued their service!

- Imogen @ Total Processing

Beoordeeld met 4 van de 5 sterren

Onboarded

Took some time to get there, but now I'm onboarded, and running payments. To keep the review fair and informative the team are good, thanks to Kate for resolving my issues. But they do take time, don't expect the solution to be made quickly, it took me 2 months from start to finish.

25 maart 2024
Review zonder uitnodiging
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Antwoord van Nomupay

Hi Archie,

Thank you for your feedback, it's great to hear that the team were able to support you throughout the process. We have taken serious note of your experience and the team are working to resolve the issues raised.

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

THe prompt response and the adequate…

THe prompt response and the adequate support.

25 maart 2024
Review zonder uitnodiging
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Antwoord van Nomupay

Hi Danya,

Thank you for taking the time to leave us a review! The team loved hearing you had such a positive experience with us!

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Excellent Payment Processing Support and Onboarding

In an era rife with challenges from various payment providers, finding a reliable solution for our eCommerce store felt daunting until we partnered with our current payment processing team, significantly influenced by Pieter's remarkable support and expertise. Pieter's deep understanding of the payment landscape and his meticulous guidance through our complex setup process have been nothing short of a game-changer. He has adeptly navigated us past the pitfalls that often beset eCommerce platforms, transforming potential obstacles into streamlined processes.

The value Pieter brings extends well beyond the initial setup. His ongoing, proactive support has fortified our operations, instilling a level of clarity and confidence that allows us to concentrate on expansion and customer satisfaction. In the face of common industry hurdles, Pieter's dedication to our success has proven invaluable, marking a pivotal shift in how we manage our payment processing needs. His role has transcended that of a typical consultant, becoming a pivotal partner in our quest for excellence. We're immensely grateful for his contributions and eagerly anticipate the continued prosperity of our partnership. Thanks again Pieter!

15 maart 2024
Review zonder uitnodiging
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Antwoord van Nomupay

Hi Usama,

Thank you for leaving such positive feedback! Pieter loved hearing your review and that he was able to provide you with the support needed for this process.

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

We use total processing for all our…

We use total processing for all our online card payments there service and support is great very happy

11 maart 2024
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Antwoord van Nomupay

Hi Mark,

Thanks for leaving us a review! Great to hear you're so happy with the service and support provided!

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Fabulous experience for all our clients

Fabulous experience for all our clients who use many of their gateways ( particularly Cybersource) Thanks especially to Melisa Fergal and Wing

8 februari 2024
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Antwoord van Nomupay

Hi Nick,

It's great to hear that you and your clients had such a good experience with us! Mel, Fergal and Wing were so happy you were satisfied with the support provided.

- Imogen @ Total Processing

Beoordeeld met 5 van de 5 sterren

Excellent service and support…

Excellent service and support throughout the whole process.

1 februari 2024
Review zonder uitnodiging
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Antwoord van Nomupay

Hi Dan,

Thank you for taking the time to leave us feedback. The team loved hearing you had such a positive experience with us!

- Imogen @ Total Processing

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