Nordicbiolabs Reviews 110

I saw an ad for Nordic Biolabs and decided to give their product a try. Unfortunately, my order took nearly a month to arrive. After using the product for less than 10 days, I noticed a charge of $120 from my bank and learned they were preparing to ship another product.

I immediately went to their website to cancel the subscription and request a refund. I submitted four cancellation requests the next day. The company responded by referring me to the terms of the agreement, stating that I had received a discount on the first product and agreed to pay $120 per month for a subscription. They also informed me that to receive a refund, I would need to return the product.

Given how long it took for the initial shipment (2–3 weeks) and the additional time required for the return process, I realized it would take about a month and a half to receive my refund. This experience has made it clear that this is not a company I want to do business with.

I want to warn others: canceling their subscription is extremely difficult, and their customer service seems focused solely on enforcing their fine-print policies rather than resolving issues.

Their 120 days return is a scam, Horrible company, products ordered do not work, tried to return them in less than 80 days of receipt, gave me a run around for weeks, refuse addressing the return

They have continued to find excuses to NOT reimburse me for items I sent back nearly two months ago. I would NEVER deal with this company. Save yourself the loss of money

Zero positive change after 10 month of consistent use!
Am I surprised? Not really, I’m only mad at myself falling for another Chinese marketing trap, could’ve used the money and time for something more beneficial, i even believe that this hat potentially damaged some of my hair follicles because I’m experiencing much more shedding and a bigger thinning area all over my scalp! But I’m still blaming no one but myself for falling for this! Stay away from this magical hair growing scam!

Used entire Box, after no results, I go
For “100% money back guarantee” and yep you guessed it, jump thru bunch of impossible hoops! WHATTA JOKE!! Don’t waste your money. You’ll never get a refund, r your hair back with this company!!!

This company impersonates another company, DO NOT BUY. BUY FROM THE REAL COMPANY

Terrible customer service. They would not cancel my subscription, and I only received 1/3 of the products I was charged for. Had to dispute with my credit card company. Stay far away—snake oil scam.

PLEASE DO NOT ORDER FROM THIS COMPANY. ITS A SCAM. .. THEY ARE FRAUDSTERS.

I placed my order in 26th July and still havent received the order.

#READ OTHER REVIEWS.

The product isnt what is advertised.

I subscribed to Nordic Biolabs STEM Cell Complete Hair Cycle Solution. It irritated my scalp and there is no way to contact the company to end this subscription. I have emailed and called. Do Not Subscribe!

This is a scam. I placed an order on September 13, 2024, Order #9020. I never received it.

Product advertised as 272 diodes but is actually a mere 86. Outrageously false advertising. Asked for a return but was informed it works and to simply use it for 120 days. Was informed that if it doesn't have any effect then they will process return. Product does not work and they continue to deny a return.

Stoled my money no product ever sent or received I emailed several times and stoked my money 💰 ripoff scam !

DO NOT BUY THIS PRODUCT!!!!
Cap stopped working after a few weeks, I notified Nordic Biolabs, they requested a video of it not working and then told me they would send a new video. They now are asking for more videos, though I do not have the broken cap anymore and now saying they cant find me in the system. BETTER TO NOT BUY THIS PROUCT

Wow! They are liars all the way... they are thieves!

Their cap literally costs less than $30 on Alibaba or AliExpress. Run away!

This is a scam, they do not follow any of their policies. Their product does not work. I originally tried to return the product before I even opened it as I changed my mind. They gave me an address in China (even though my package shows a return address of CA.) it was going to cost more than the product itself to ship it back. I emailed asking for a return label and they said to please try the product for 120 days and if at that point I was unhappy they would offer a refund. I’m guessing this time frame allows them to get past the window of fighting it through your bank or credit card. I waited the 120 days and now they said they have an AI that reviewed my photos and I show results therefore they will not refund. The entire thing is a scam. DO NOT BUY. And if you did fight the transaction immediately. Waste of time and money.

Scam! This product is not worth the bag it comes in.

This company operates on the principle of dropshipping (not a bad thing). Their items come directly from China (not a bad thing either).

However, what they are doing is lying.

The cap is "branded" using Photoshop. This is not an invention of theirs. It is the same for their "stem cell" treatment which reproduces the same principle. You can find their entire catalog on Alibaba.

It is fraudulent because they sell products that address a real problem in people. They scam people in a weak position (those who really want to solve their hair loss problems). It is like selling a sick person a medicine that will cure them... and giving them a placebo.

I find it criminal. I accept that good advertising, good marketing, allows you to sell an item that costs $20 to $200. It is good work. But when this marketing is based on a lie without knowledge of the real problems, no.

They promise a refund but will never honor it. It is a scam and their general conditions are very solid to avoid any problems. I feel sorry for those who have been fooled.

I ordered stem cell treatment, which took about a month to arrive from China. This concerns me, as the company is supposed to be Nordic. After reviewing the product ingredients, I decided not to use it and opted to return it. I emailed the company two days ago, but they haven't responded yet. I have no expectations from them—it’s clearly a scam company selling cheap products to people who fall for these AI-driven promotions and advertisements. Be cautious of new scams; they’re becoming increasingly difficult to detect.

One thing I noticed in my order: the contact email is a Gmail account. Unbelievable.

Oh boy, these guys; this was an experience.

So, I bought a LLT cap from Nordic Biolabs (the actual company is "Alesta Group LLC") through PayPal in January, 2024. While there was no reliable data to support that hair growth is stimulated by LLT, except some shaky-at-best clinical trials, this was one of those "I have to be sure" things before I completely wrote it off. The price (at the time) meant that even in the worst case scenario, I could still tank the monetary loss.

The first red flag came when I received my package: it was a generic, no-name LED/laser cap shipped from a Chinese location that had no hint/labelling anywhere that it was from "Nordic Biolabs." It was also quite different from what the website advertised. I brought this up to their Customer Service contact, and their rep assured me that what I got was a "newer and improved model" of what they sell. Sounded like BS, but I went ahead with trying the cap since I had it anyway(it was still FCC certified). After a failed 4 month efficacy trial, I requested a refund, sending all relevant information outlined in the Nordic Biolabs web page's refund/returns policy.

After an odd back and forth, their CS rep said(June 9th) they would get back to me shortly on the refund status; which, turned out to be never. To date, she never responded. After 24 days initially passed and I received no status on a refund, I opened a case with PayPal while I still could. The dispute was closed in my favour, but I feel like if I hadn't previously covered my bases with strong evidence, I would currently still be out nearly $300 unless I could force a charge-back with my bank or report Alesta Group to the FTC. To PayPal's credit, they actually peer-reviewed my dispute and adjusted the case-type themselves - that's how cooked they felt Alesta Group was, I guess.

I would obviously never trust nordicbiolabs.com to buy from them again; it is my opinion that this is a dropshipping scam site, and the Alesta Group LLC very likely operates other, similar dropshipping sites. Now I just have to figure out what I'm going to do with this cap I have no use for.

Anyway, I did some digging after all this:

Despite the name, "Nordic Biolabs" only exists as a web shop and domain name, which was issued to Alesta Group by Domains By Proxy, LLC (their registrar is GoDaddy.com LLC, if that tells you anything). Considering the domain's age(about 1.2 years old) compared to Alesta Group's LLC registration date(4.5 years old), the "Nordic Biolabs" branding is probably a more recent brainchild of an online marketing company called 'Marsa Agency,' who operates out of Croatia, and claims to now oversee Alesta Group's web shops and their business ads on sites like Facebook (check out Marsa Agency's online portfolio for proof).

I notice Nordic Biolabs' Trustpilot page claims that they are located in the office suite building at 18 Technology Drive in Irvine California, but they don't give a unit number, and neither "Nordic Biolabs" nor "Alesta Group" shows up in that building's business directory on Google Maps. This means that either it's a false address, out of date, or Alesta Group uses yet another alias at this address. A foreign-run LLC does not have to have a physical presence in the state it was registered in, so that may also be the case here, if Marsa Agency is indeed running the show now, as they claim.
The only trace of an actual contact at a physical location that I could find for Alesta Group's operation, was their registered agent in the US: the CSC (Corporation Service Company) at 251 Little Falls Drive, Wilmington, in Delaware USA. Foreign LLC's tend to like registering in Delaware for added member privacy there so make of that what you will, but Alesta Group seems to only exist on paper as a type of shell company.

I also found another hair loss scam page from Facebook, promoting the alternative medicine quack, Barbara O'neill (the one who believed you could cure cancer with baking soda injections) and some supplement product it used her likeness to promote, called PressureX Hair Boost. So why is this relevant? Well, the contact email for the supplement is Nordic Biolabs'. WHYyyy does that product ad have the Nordic Biolabs Trustpilot contact email? I'd say it's because the same small group of people are selling similar snake oil on many different web domains, and only have limited email addresses which all triangulate back to their circle. I'd expect Alesta Group to only have about 10-20 actual members, if that.

Suffice to say, everyone should avoid this Alesta Group company, avoid Nordic Biolabs, and avoid consumer-grade red LLT products for hair-growth, outright.
If you have androgenic alopecia, nothing short of neutralizing the enzymes which create the DHT hormone will allow your hair to grow back in.

WOW! This company is fraudulent. The product did NOT work for me, LED was counterproductive and did more harm than good. I did everything they required to be eligible for a refund. I journaled my progress, submitted pictures and they flat out refused to refund me. They stalled for weeks saying they have to perform a detailed "analysis" then telling me that they saw progress in MY HAIR! Really? Are you for real? Their website clearly states "If you don’t see results in 120 days, we’ll refund you."

Stay away from this company. They are not FDA approved and they DO NOT honor their money-back guarantee. Do your due diligence! Very disappointing and sad that this company is still "at large."