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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

After I received the product I realised it wasn’t suitable for me. Nord Labs Gaming handled it very well. I can’t fault customer service I received. Thank you Dannie for your help.

Beoordeeld met 4 van de 5 sterren

As advertised, the extra weight of having the battery pack does afford a more comfortable experience. The shipping time was not too bad, however better packaging is needed. The box it came in was crus... Toon meer

Beoordeeld met 3 van de 5 sterren

Seemed great when arrived. Although the rear sticky applications have failed do it hangs off the back part. Also the batteries no longer seem to charge inside the remotes so now having to charge the b... Toon meer

Beoordeeld met 1 van de 5 sterren

First headset i bought was great. The second one kept coming loose and sliding off you're head. Simply defective and would not remain in place safely or comfortably. Needless to say they will not Sim... Toon meer

Bedrijfsgegevens

  1. Computers en accessoires winkel

Geschreven door het bedrijf

Since 2018, Nord Labs Gaming has been trusted & reliable as the go-to VR accessory brand.


Contactgegevens

3,2

Gemiddeld

TrustScore 3 uit 5

278 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Heeft 20% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 maand

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3,2

Alle reviews

(278)

12 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 1 van de 5 sterren

Purchased prescription lenses and they…

Purchased prescription lenses and they just don't stay in place. My grandson was really disappointed and a waste of £60

20 juli 2025
Review zonder uitnodiging
Logo Nord Labs Gaming

Antwoord van Nord Labs Gaming

We’re really sorry to hear this — that’s disappointing, especially as a gift.

The lenses should lock securely in place. If they’re not holding properly, that’s a fit or unit issue and not something you should be stuck with. Please contact our support team and we’ll arrange a free replacement or a resolution so you’re not out of pocket.

We appreciate you raising this and giving us the chance to make it right.

Beoordeeld met 1 van de 5 sterren

I'd love to be able to review this…

I'd love to be able to review this product however I paid for it 2 months ago and I still have not received the head strap. I have complained several times. I've been told that it takes up to 15 business days to arrive then when we passed that time frame i was told to just be patient all kinds of things can delay delivery. The company is doing nothing to correct the issue they have even sent emails asking how I like the new head strap that has not arrived. This headstrap could whisper compliments into my ear while massaging my temples and it would still not be worth this hassle.

19 juli 2025
Review zonder uitnodiging
Logo Nord Labs Gaming

Antwoord van Nord Labs Gaming

We’re really sorry — this is not acceptable, and we understand why you’re frustrated.

You should never be left waiting this long or chasing answers, and the automated emails clearly made the situation worse. That’s on us. If an order hasn’t arrived after this amount of time, it should be replaced or refunded immediately, no debate.

Please contact our support team one more time and reference this review. We’ll escalate it and make sure you’re taken care of properly. We appreciate you calling this out.

Beoordeeld met 4 van de 5 sterren

The comfort strap is definitely better…

The comfort strap is definitely better than the original (what looked like some sort of undergarment strap), has greater battery life - that is a must. Also, the prescription lenses are a great idea for those of us who need. But the headset still seems to feel “heavy” to me though. (But I’m a tiny person so maybe that’s just it. lol )Wondering if Nord Labs has any ideas on the fitting around the face/eyes though. Somehow cushioning it greater. Each time I remove the headset, the eye moldings scratch the heck out of my forehead. Or when I try to just tilt it upwards for a brief moment - scratches again. Nordlabs seems to be “on top” of comfort issues with the Meta products, so, I was just wondering. Otherwise, I’m very happy with my purchase.

16 juli 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

As advertised, however...

As advertised, the extra weight of having the battery pack does afford a more comfortable experience. The shipping time was not too bad, however better packaging is needed. The box it came in was crushed on one end. Fortunately, it did not affect the product. My only reason for not giving it 5 stars was the fact that you cannot use the extended battery feature if you need to connect your Oculus to your PC to run PC-VR games via the USB-C port. I think a warning should be given in the description about this.

11 juli 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT BUY FROM THIS WEBSITE

DO NOT BUY FROM THIS WEBSITE
They offer a refund policy. I paid for the postage and for almost one month of the item being returned they claim they havnt receieved the item. The customer service keeps going around in circles and have not contacted the local postal service where the item is being held. This is absurd.

11 juni 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Best accessory for your quest!

After alot of back and fourth about purchasing (thought it could be a scam) I decided to bite the bullet and it wasn't a scam! Received my purchase quickly and it's such a great addition! How can you go wrong with something more comfortable and longer battery life?! Thanks

1 juni 2025
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

Productivity on demand.

I can say as a person who is always looking to benefit on gadgets that can be used more than just one thing like playing games. I really use this most as a production gear to work and I have used it as it came I. The box and it certainly the quest battery does not last long enough for a single sitting. With this i can in0my work product without been connected to wires for very long while and I mean for at least 4hrs before I am looking for a charger and keep in mind that I am working. Playing this should be a great time to have. One thing I would like it to be even better is to have the battery be able to swap for more extended hrs. I hope they can see this and I would like to volunteer on this new upgrade. Thank you for making this gear. May Gob bless your business.

30 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

I have had nothing but issues

I have had nothing but issues with this. I have gotten slow charging alerts and device isn't compatible warning and the battery life is not nearly as long as advertised, maybe 3 to 3 1/2 hours. After multiple emails with photos showing the issues I got nothing but the run around and gave up but my email is full of offers from nord. Custom service is awful. Also not as comfortable as advertised.

1 juni 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Returns to be sent to CANADA at your own expense

Don't recommend this company at all. Product says easy 7 days returns - it doesn't say anywhere that you have to return it to Canada at your own expense, even though the package that arrived had a UK return address. (We live in the UK). Furthermore, this Product is not suitable for stationary use if you have high back chairs. The headset is very large and very heavy. Absolutely terrible customer service. PayPal dispute raised in order to get postage paid to return 2 x headsets. Stay away from company!

15 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bought the battery head strap and the…

Bought the battery head strap and the facial interface for my quest 3, the head strap looked really good on the photos, don’t be fooled it isn’t at all a quality strap, the strap constantly slackens off, the black bit for the back of your head constantly detaches, facial interface padding is so thin. I had all bobovr stuff for my quest 2, I will never stray again. Bobovr headset is so, so much better.
I also emailed regarding my disappointment with the products I purchased, never received a response.
Buy bobovr you willl not be disappointed

10 mei 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Awful service

Ordered some prescription lenses for quest 3 but the prescription seems wrong. Tried contacting them two different ways and had no reply. They offer a 7 day no hassle refund but they don’t reply to your request. Lesson learned.

22 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Nord and Quest 3

I have had my meta Quest 3 for about a month or so now. this is truly a new experience being part of the VR world. I am finding new things watching sports games. my nord Comfort Strap with Battery Pack is fantastic. I had the original setup and it was giving me headaches. When I came across Nord I decided to try it and purchased the new strap. Instant satisfaction. No more headaches and it was not only nice to have an adjustable strap but the extra battery to extend my VR time. I would highly suggest buying one and I look forward to trying out more of their products. Thank you Nord.

17 april 2025
Review zonder uitnodiging

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