Nord Labs Gaming Reviews 

order #NQ62585
My experience with this company has been extremely negative. After placing an order, the delivery to the UK took an unreasonable amount of time. I then had to return the items because of poor quality.

Shockingly, I was required to pay for the international return postage from the UK to Canada myself £18. Despite them receiving the returned goods [tracking confirmed delivery, they failed to issue a refund.

This forced me to request a chargeback from my bank. Incredibly, the company is now disputing the chargeback.

So, to be clear: they have the products I returned, they have my original payment, and I've also paid for expensive return shipping. They've left me completely empty-handed. This feels fundamentally dishonest, and I am now exploring further options to recover my funds. Be very wary before ordering. FYI, my bank advise contacting the Police

I will update this post if Nord Labs do the right thing

Ordered lenses no product no reply really bad company

Headband makes the perfect fit and is comfortable on my head, could play for hours. Very satisfied.

No problems. Item arrived on time. Great piece of equipment

Great piece of kit, longer playing time and very comfortable.

The new head gear is so comfy and with the added extra life battery means I can play for even longer I totally recommend this item

Good product, well made. Easy to set up.

The customer service is terrible, I ordered the battery pack for the quest 2, December, did not receive till January. I ordered the unit in product did not work when received, the 7 day no hassle policy is a joke, the 30 day money back policy is also not to be counted on. When i received the battery pack and notified customer service of the problem is when the real problem began. After 2 1/2 months i was finally issued to return the product. Be ready to pay your return shipping, no return shipping provided. This was over a total of ~35 emails. Then when i was told i would get a refund they automatically shipped me another unit which i did not want after the previous issues. Just received the second unit, i can only hope this unit works as advertised. I would look elsewhere to by a battery pack for the oculus 2. Buyer beware.

The charging stand was a little faulty but overall worked well with charging the controllers but never chrared the headset

The Battery extender was fantastic I love being able to game for extended periods of time without needing to recharge

I was obviously a sucker taken in to this and have to say I’m disappointed. Battery back up doesn’t last as stated and not as comfortable as I thought it would be. Bit of a let down I’m afraid.

I have purchased the headband with the extra battery and I love it. The band is very comfortable and the extra battery life is excellent and gives me a lot of extra time to play. I would definitely recommend this band.

Everything I have ordered, download without any problems. Fantastic place to buy from.

Works great! The battery pack and the padding makes it more comfortable.

Got sent the wrong product did everything they asked like sending a video of what was wrong then it was like they left earth because I emailed them a million times for a simple swap or refund and nothing not one email of response so looks like I’m not getting my money back so just hope you don’t get sent the wrong thing because you won’t hear from them again.

Upgraded battery life helps tremendously with long stints in VR for my Oculus 3. Would definitely recommend!!

I really like and enjoy the comfort of the head strap. What is super disappointing is the battery life. Without strap I was good for 1.5 hours off the original headset battery. With Nordquest I’m getting 2.5 hours +/- . So not the “up to 5 hours” as stated in ad.

I bought this for my 9 yr old for christmas. Here it is March. The head band snapped.
Completely unusable

Put the new battery on and was very impressed, comfort is everything and it delivers making for a great experience

Ordering was easy. Shipping time wasn’t too bad,but it definitely didn’t ship from anywhere in North America. It works as described so far.