I recently purchased a coffee machine with northXsouth and like many orders there was a slight hiccup and delay. Andy and the team handled everything brilliantly from start to finish. Their commu... Toon meer
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Lees wat reviewers zeggen
We ordered a Roomba i7 Robot Vacuum Cleaner - our first purchase from northXsouth. It was delivered to our home (Dublin area) within 48 hours. Unfortunately, the unit was faulty with multiple issues.... Toon meer
Company didn't want to know that my machine wasn't working and said contact the manufacturer, 2nd issue I noticed damaged item and they didn't want to know either. Will be taking it further but avoid... Toon meer
Bedrijf heeft geantwoord
I had more than one issue, My latest problem is on the order I placed on the 17th of March. Order number 83717NXS After 6no back and forth communications with the northXsouth team still not item. I ha... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Family business established in 2016.
Contactgegevens
29-29 Acorn Business Centre, BT53 7LH, Ballymoney, Verenigd Koninkrijk
- +44 (0) 282 723 8088
- support@northxsouth.ie
- northxsouth.co.uk
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Stellar delivery speed
Upgraded microwave
Great service from Andy. When the microwave that I ordered and paid for was unavailable he offered to send on a more expensive model for the same price. Thank you!
Love my smeg kettle & it came the very…
Love my smeg kettle & it came the very next day so happy days :)
Very great service
Great to deal with
Great to deal with. Supper efficient and pleasant.
Came quick really happy with it
Impressed
Great site. Best prices. Great communication and speedy delivery. Recommended.
Amazing products and amazing service
Amazing products and amazing service. Had never used this website before and was a bit unsure about spending nearly €300 until I read the reviews. Bought Smeg Kettle & Toaster in white and they are perfect. Delivery came in 2 days as well! Highly recommend.
Get the delivery right!!
northxsouth failed to provide all the details required to deliver the purchase on time. If the questions are asked of the customer to provide contact details etc then this should always be forwarded to the delivery company otherwise in many parts of Ireland you cannot trust companies like DPD to get it right
The subsequent reply by northxsouth is factually incorrect - DPD had no phone details although these had been provided by me at the time of purchase. This was confirmed by DPD today who forwarded a copy of their system information. Nevertheless, this does not admonish DPD for a poor service when neither phone number or Eircode are essential as I have received packages through other deliver companies without these details.
Sadly, went from bad to worse - more to follow
After an investigation by DPD it has been established that none of the drivers who attempted to make a delivery had my contact number or Eircode. This was confirmed by the driver, package labelling, the consignment file and the dispatcher. This was pointed out to Mr Kilpatrick after he published his response and an email he received asked him to retract his assertion that I had not answered my phone or returned any calls - no calls were received therefore this allegation is preposterous. His suggestion I install a landline is insulting.
The absence of this information clearly lies in a fault in his own IT system which failed to transfer all my details to DPD resulting in a 9 day delay in the delivery of my purchase. His claim that when I contacted his company to confirm if the information had been provided was too little, too late - I had already sorted the problem with DPD.
Email correspondence with Mr Kilpatrick set out all the above information in detail and his response has been dismissive - apparently he has a company to run. Most people would think a business of this type would consider the views of it's customers to be paramount - apparently not.
Mr Kilpatrick was asked to apologise for his inaccurate remarks and to delete them from his response. This he has failed to do.
He wished me luck which was kind - I wish him more luck as Brexit is coming and northxsouth will be one or other but not both!

Antwoord van northXsouth
Excellent buying experience
Excellent buying experience , great product , great price and prompt and efficient delivery.
Excellent
Excellent. Ordered a stereo and speakers and they arrived the next day. Perfect service and stereo is awesome too.
Great value, free shipping and outstanding customer service!!
Great value, free shipping and outstanding customer service!! Excellent experience - I'd recommend this company to anyone and will definitely shop again! Placed an order on Monday afternoon, got my item delivered on Tuesday.
Very good shop😉😉
Great service and goods received with…
Great service and goods received with no issues
I was very happy with the service
I was very happy with the service. The site was easy to navigate and not too cluttered. I would buy from this site again.
First Purchase
Quick replies on email and fast delivery. Excellent service, would highly recommend
first time user
Originally tried to order this product through the UK and it never arrived. Ordered it from you and it came within 48 hours. Can’t really do better than that I think
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