northXsouth Reviews 

436
•
TrustScore 3.5 uit 5

3,7

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I recently purchased a coffee machine with northXsouth and like many orders there was a slight hiccup and delay. Andy and the team handled everything brilliantly from start to finish. Their commu... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered a Roomba i7 Robot Vacuum Cleaner - our first purchase from northXsouth. It was delivered to our home (Dublin area) within 48 hours. Unfortunately, the unit was faulty with multiple issues.... Toon meer

Beoordeeld met 1 van de 5 sterren

Company didn't want to know that my machine wasn't working and said contact the manufacturer, 2nd issue I noticed damaged item and they didn't want to know either. Will be taking it further but avoid... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I had more than one issue, My latest problem is on the order I placed on the 17th of March. Order number 83717NXS After 6no back and forth communications with the northXsouth team still not item. I ha... Toon meer

Bedrijfsgegevens

  1. Elektronicawinkel
  2. Hifi-winkel
  3. Huishoudapparatuur winkel

Geschreven door het bedrijf

Family business established in 2016.


Contactgegevens

3,7

Gemiddeld

TrustScore 3.5 uit 5

436 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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3,7

Alle reviews

(436)

4 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Upgraded microwave

Great service from Andy. When the microwave that I ordered and paid for was unavailable he offered to send on a more expensive model for the same price. Thank you!

23 maart 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing products and amazing service

Amazing products and amazing service. Had never used this website before and was a bit unsure about spending nearly €300 until I read the reviews. Bought Smeg Kettle & Toaster in white and they are perfect. Delivery came in 2 days as well! Highly recommend.

15 maart 2018
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Get the delivery right!!

northxsouth failed to provide all the details required to deliver the purchase on time. If the questions are asked of the customer to provide contact details etc then this should always be forwarded to the delivery company otherwise in many parts of Ireland you cannot trust companies like DPD to get it right

The subsequent reply by northxsouth is factually incorrect - DPD had no phone details although these had been provided by me at the time of purchase. This was confirmed by DPD today who forwarded a copy of their system information. Nevertheless, this does not admonish DPD for a poor service when neither phone number or Eircode are essential as I have received packages through other deliver companies without these details.

Sadly, went from bad to worse - more to follow

After an investigation by DPD it has been established that none of the drivers who attempted to make a delivery had my contact number or Eircode. This was confirmed by the driver, package labelling, the consignment file and the dispatcher. This was pointed out to Mr Kilpatrick after he published his response and an email he received asked him to retract his assertion that I had not answered my phone or returned any calls - no calls were received therefore this allegation is preposterous. His suggestion I install a landline is insulting.

The absence of this information clearly lies in a fault in his own IT system which failed to transfer all my details to DPD resulting in a 9 day delay in the delivery of my purchase. His claim that when I contacted his company to confirm if the information had been provided was too little, too late - I had already sorted the problem with DPD.

Email correspondence with Mr Kilpatrick set out all the above information in detail and his response has been dismissive - apparently he has a company to run. Most people would think a business of this type would consider the views of it's customers to be paramount - apparently not.

Mr Kilpatrick was asked to apologise for his inaccurate remarks and to delete them from his response. This he has failed to do.

He wished me luck which was kind - I wish him more luck as Brexit is coming and northxsouth will be one or other but not both!

13 maart 2018
Review zonder uitnodiging
Logo northXsouth

Antwoord van northXsouth

Hello,

I understand the delivery was delayed due to the storm last week and this was compounded further by the driver being unable to locate your rural address.

Having checked further, DPD called the number provided on the 6th, 7th, 8th and 9th. There was no answer on the phone number and as far as I’m aware the calls were not returned.

We received your first mail this morning at 11:44am and our support team resolved the issue with the local depot and advised you within 30mins.

As a note, all orders processed on our website require a valid phone number to prevent issues like this from occurring. If you live in an area with poor mobile reception then we would recommend providing a landline instead.

Best,
Andy

Beoordeeld met 5 van de 5 sterren

Excellent

Excellent. Ordered a stereo and speakers and they arrived the next day. Perfect service and stereo is awesome too.

9 maart 2018
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

first time user

Originally tried to order this product through the UK and it never arrived. Ordered it from you and it came within 48 hours. Can’t really do better than that I think

2 maart 2018
Review zonder uitnodiging

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