Norwegianairlines Reviews 

Lad aldrig børn under 18 flyve alene med Norwegian

De efterlod min 16 årige datter i palma i 12 timer alene da de havde overbooket hendes fly.
De lod hende vente udenfor lufthavne. Og gav hende 12 euro. Til forplejning og intet andet

Så kunne hun selv tjekke sig ind igen, uden hjælp fra Norwegian
12 timer senere

Jeg er kommet hjem med en smadret kuffert. Da jeg rejste med min 83-årige mor opdagede jeg først skaden da jeg var kommet hjem med hende. Jeg bor halvanden time og en dyr parkering væk fra lufthavnen, men SKAL tilbage til lufthavnen for at starte en sag om skaden... Det er sgu bare dårlig service. (En måned senere har jeg stadig intet hørt).

Norwegian air is involved in a horrible insidious hidden robbery in a collusion with an agent BudgetAir!
I booked a flight for Norwegian airlines through the agent BudgetAir. Later I decided to book 1 piece of checked in luggage. But the agent BudgetAir states that it’s impossible to add luggage through them, I should buy it through Norwegian airlines. Norwegian airlines states in the automatic message and a live chat that they have no access to the bookings made through the agents and can not add extra luggage to the booking.
Norwegian airlines in the chat let out that it’s done in order to push customer buying extra luggage in the airport for the triple price.
I am ready to rise this issue to a higher level, I have all the evidence available.
Stay away from both, it's better to choose any other company to fly with!

I enjoy flying for holidays or work, but some airlines are extremely bad. For the past couple of months, Norwegian Airways has been unable to get flights on time from Gatwick to Oslo! Maybe I’m the unluckiest person, or the airline doesn’t care about the passengers. In the end, we are just numbers or currency symbols (£, €, $) to the CEO, who reports on annual reviews to stakeholders, highlighting increased profits. However, the customer service is terrible. In addition, the trains Stop at 2am, if you wish to go home, you would need to pay over 1500 krone for a taxi, while a train ticket would cost only 360 krone. It seems like an inconvenient and costly situation for travelers. Unfortunately, passengers don’t have a choice because Norwegian Airways is the only airline operating flights from Gatwick to Oslo.

Jag resta med Norwegian till Danmark. Skulle mellanlanda i Oslo. Flyget från Arlanda var två timmar försenad så inget flyg fanns. Sedan var det största circus. Jag fick besked om att gå till olika hotell men där fans plats på dessa hotell.
efter 3 timmar kom jag till rätt ställe men där stod tretton personer och det tog jätte lång tid att lösa för alla. Aldrig varit med om om något liknande. Kommer
aldrig flyga med Norwegian igen

Boarded a flight with zero notification that it had arrived late and would be departing late. They boarded us, closed the doors, pulled away from the gate and told us we would be held on the plane for at least 1.5 hours because the inbound plane had been late and they missed their departure window.

I don’t even know how that’s legal. They’ve offered no water, no apology. They should have notified people the flight was late BEFORE we boarded so we could make other arrangements. Now if I want to do that I’d have to make a big stink.

Hope they get what they deserve.

Sadly, Norwegian Airlines have decided that their business model is best aligned with RyanAir. Or below.
We were not expecting Business Class service but this was truly taking no-frills to a new level. Whether it's cramped seats, charging you for water, grumpy staff. Horrible booking process..
If Norwegian is ever the only flight somewhere, you are best advised to consider other modes of transport.

L0rte fly selvskab nu har vores fly blevet forsinket med cirka 4 timer efterhånden og de kan bare aldrig være der til tiden

I was overcharged for an in-flight purchase. I asked for a receipt but the flight attendant never gave me one, but simply walked away.

I have contacted their customer service multiple times but never receive any response.

This is just a minor issue, but if this is how they treat their customers, I am grateful I didn't have any major problems like lost luggage or a delayed or cancelled flight.

I hope I never fly Norwegian again.

Kan ikke forstå der er så mange dårlige anmeldelser af Norwegian, har brugt dem tit, og der er aldrig problemer.
Rejste til Mallorca d 3 maj fra CPH og hjem d 11 maj fra Palma.
Lækre fly med rigeligt benplads, og super venligt og smilende personale.
Begge gange med ankomst 10 min før planlagt ankomst.

I had a wonderful experience flying Norwegian round-trip between London and Stockholm. Both flights were perfectly on time and pleasant, and the self check-in and bag drop were so convenient and fast. I was surprised to get a check-in bag and priority boarding for the very reasonable price I paid for the ticket. The flight back to London from Stockholm (2:30 PM on Monday May 8th 2023) was a particularly good experience. There was some unexpected turbulence and I told the flight attendant that I was scared of flying; she was so kind and checked up on me repeatedly, and told me next time I should let the flight crew know right away that I'm a nervous flier so they can look after me. All in all a wonderful experience with this airline and I would definitely fly with them again!

Impossible to contact customer service if you haven't booked directly with them.

Fly til tiden, venligt personale og let gennemskueligt prissystem - dejligt at man kan tage tasker med i kabinen uden ekstra opkrævning og mærkelige regler om taskestørrelser.

Just charged 395 Kroner ( £30 ) for a small bag with wheels. Same bag that was allowed on the way in. ABSOLUTE SCAM. Please feel free to contact for a full refund.

after a year I'm still waiting for a No-Show documentation (to be provided to the insurance company for refund), I've been asking for it several time without having any response at all. How difficult is to get a no-show document? Your customer service is null. You have been already contacted by my advocate, you will be chased until I don't receive the document, this is a shame

Slåfejl gjorde at der havde sneget sig et ekstra bogstav ind i rejsedokumenterne.
Det tog et telefonopkald og 5minutter at ændre.
Pris:614kr.
Tak for kaffe!

Ingen respekt for mennesker og deres ferie, ingen hjælp at hente overhoved. De er fuldstændig lige glad med deres kunder, bare de får penge i kassen. Fy for den, i må være stolte af jer selv i flybranchen 🤮

Vi bestilte flybilletter fra Aalborg til København og retur igen, hvor vi skulle flyve med Norwegian air. Grundet vejret blev først fly aflyst, og Mytrip, som er det selskabet som vi har bestilt igennem, vil kun betale 271 kroner, da de tager 224 kroner i servicegebyr. De vil slet ikke dække returbilletterne, selvom det er umuligt for os at benytte os af dem.

Vi har snakket med Norwegian, og de forklarer, at de heller ikke kan gøre noget, da det er Mytrip, der skal tage fat i dem vedrørende vores retur billetter. Hvilket Mytrip fortæller os der er umuligt. Så vi har mistet 720 kroner, hvor vi absolut intet har fået for dem.

It was nobodys fault that COVID hit the world - it was the way Norwegian Airlines treated me a customer, that I will never use them again. Refused a refund after THEY cancelled THREE flights over a year and then credited me with "Cash Points" these are only good for one thing. Future NA flights. Their response to my letter of complaint, didn't even address that in any way. I hope they go bankrupt.

I booked tickets for me and my family to travel to Norway in December. I took out their sickness insurance that 'theoretically' allows you to ask for a full refund of your ticket if you or a close family member falls ill. This would have been the first trip we would have taken as a family, and we were looking forward to spending some time in the snow with our little toddler! Unfortunately, 3 days before our departure date I contracted covid. I was so pleased with myself for having the forethought to purchase their sickness insurance and thought it would be an easy process to claim back. The next day I contacted my GP and got a sickness certificate which I required in order to claim on the insurance. On the 8th of December, two days before our departure date, I logged into my booking, cancelled our flights and filled in the refund claims form for me and my family, uploading all the necessary documents, including the sickness certificate and a marriage certificate to prove that we were all related.
I got the automated acknowledgement that I have filled in a claim, but then nothing happened. I waited for a couple of weeks before contacting them asking when I should hear back. Of course, by that time10 days had lapsed since our 'departure' date. I had to wait for another couple of weeks just to receive an email from their customer service to say that I should have filled in my claim PRIOR to the departure date, and for this reason they could not issue me a refund. I replied copying in their automated acknowledgment email that proved that I had filled my claim TWO DAYS before the departure date. I never heard back from them. Despite all my attempts to communicate with them, they are not replying to my emails. This is the most unreliable, untrustworthy company I have EVER encountered! I will NEVER EVER use them again!