Norwegianairlines Reviews 

Norwegian Airways When they are on time, they manage it — but when they choose to delay flights, they do so without any concern for how it affects their customers.

On one earlier flight, they damaged my suitcase. Now, upon disembarking from my most recent flight, I discovered that one side of my overhead suitcase was wet — I can’t understand why! Was the aircraft roof leaking?

I’ve had two delayed flights with them recently. The first delay meant I reached my accommodation past midnight with very limited transport options. The second delay was even worse — I missed my bus, had to wait almost three hours, and pay a huge additional amount to book another one.

Norwegian has truly been a letdown. If you have a late flight with them, just know that there’s a good chance it might be delayed!

Jeg har efterhånden fløjet med Norwegian mange gange, flyver stort set altid til tiden, venlig personale og gode priser.

Wow I wish I had seen these reviews before booking and interesting to see Norwegian haven't bothered to reply to them. We travelled 14th July & only got customer service partly sorted 3 months later. Arrived at Oslo to discover our evening flight to Gatwick was delayed a few hours but then going to Copenhagen instead and then a morning flight from there to Gatwick. So 13 hours delay and repeated lack of customer service action afterwards. Finally got the statutory EU compensation of 500 Euros and nothing else eg cost of an extra night in car park was down to us. They know you're unlikely to pursue these smaller amounts & so usually get away with it. We found their interactions very delayed and unhelpful. Give good service and we'll tell our friends but give poor service and we'll tell everyone we meet.

Flight cancelled, no support services on hand and holiday ruined.

Alternative flight offered was three days later.

Vi var ved gaten 14 min inden afrejse og blev nægtet adgang.
Vi fik at vide det skulle være 15 min før. Men vi stod lige som der og skulle til at skanne boarding passet. De 2 ansatte stod der stadig, kigger op og siger vi har lukket. De have ikke lukket adgangen endnu.
Der hjalp ingen kære mor, selv om vi sagde det var 20. års bryllupsdag om hun ikke kunne være lidt behjælpelig OG vi taler om 1 min.
Så var det bare NEJ! fra "Karen".
Hvad er det der gør, at folk ikke kan være lidt mere servicemindet? 1 min.

ekstra info. Og da kl var 8.36 får vi en besked go to gate emediatly. Det er 4 min inden lukning og det tager 6 min at gå til gaten. Reng lige den ud også.
Måske skulle besked have været sendt lidt før så.

Så skuffede og kede af det.

stod i udlandet og tjekkede min afgang på min app.. min fly ankomst var flyttet 13 timer på appen !! men uden yderligere info. i lufthavnen grinte medarbejdere bare og sagde at det kunne hun ikke hjælpe med.. men at mit fly gik til tiden , men kunne ikke sige om vi blev nød til at mellemlande ??

ombord på flyet havde jeg bestilt mad- morgenmad da jeg skulle flyve kl 0650 fra Spanien.. fik serveret en brandvarm Enchiladas ret.. ( varm lasagne med kartofler ) UDEN hverken sodavand/vand eller kaffe.. det skulle jeg købe ved siden af.. skal lige nævne at jeg gav 299.- for ovenstående .. nå ja . så var der et lille stykke brød med.

troede idet mindst man kunne få et rundstykke eller lign. og ikke spansk frokost uden drikkevarer..

er ikke nærrig eller lign. men DET DER ! er uden tvivl det ringeste mad jeg NOGENSINDE har betalt for under en fly rejse.

Flight delayed so missed a connection, most staff are cold and unfriendly, flew around in a circle over Manchester airport for about 20 minutes, landed then sat in the middle of the airfield as the gate wasn’t ready. May as well have gone with Ryanair, no difference, shame as I was looking forward to a better experience than said airline. Oh and the departing flight to Copenhagen was also delayed. Unreliable!

Mit fly med Norwegian blev ved med at blive udskudt. Endte med at blive udskudt med 3t7min. Måtte finde en ny måde at komme hjem, da jeg ellers ville strande i den lufthavn jeg skulle lande i midt om natten, grundet denne lange forsinkelse.
På deres hjemmeside skriver de at hvis flyet er mere end 3 timer forsinket, giver de kompensation for flybilletten. Oprettede derfor en sag, får svar 2 måneder efter om at de ikke vil refundere mit beløb.
Har fløjet med Norwegian airlines mange gange, deres service bliver værre og værre med tiden og forsinkelserne er der 100% hver gang man skal flyve. Flyver ikke med dem igen....er træt af forsinkelser samt dårlige undskyldninger.

En meget kort beskrivelse af vores oplevelse: fly bliver forsinket utallige gange, vi venter og venter, det er hvad det er, det kan jo ske. Men ventetiden på 2 timer inde i flyet er ikke sjov. Efterfølgende bliver vi smidt ud til gaten igen. Kabinepersonale samt flyets kaptajn efterlader os, uden klar information, uden service, uden koordinering.

our flight was delayed over 5 times, and we ended up staying in oslo for 6 days off of a direct flight from helsinki to gatwick. never flying with them again!

Cold and unfriendly staff on the flight. Not even present at the door welcoming passengers.Bad attitude. Never experienced this on flight with different airlines. Brr. Great landing skills in strong winds though.

Har lige fløjet med Norwegian fra Gran Canaria til København, vi var forsinket grundet defekt på, så måtte side 2 timer i flyet uden der blev tilbudt vand eller andet.

Da vi så kom i luften, var det ikke muligt at købe nogen form for sandwich( som de havde i deres brochure) det havde de ikke noget af, vi kunne kun købe en kop spaghetti bolognese.

Der var ret koldt i flyet og jeg spurgte om de havde et tæppe og fik bare et nej.

Jeg har fløjet meget, men dette var dog den værste flyvetur, vil nok ikke vælge norwegian igen

Nemt at booke og ingen skjulte gebyrer. Det var helt en lettelse!
Jeg har flyskræk og gav lidt udtryk for det, da vi blev budt velkommen af det flinke personale. De flyttede os til en bedre plads, tilbød jeg kunne tale med piloterne, hvilken beroligede mig mere end alle andre ting jeg har prøvet mod flyskræk og holdt godt øje med os under turen. TUSIND TAK for en enestående service <3

Kommer aldrig mer att flyga med dessa clowner igen.

My family and I have been flying with Norwegian Airlines for a decade. Their credit card was the first and only credit card we ever used. By using it we collect points which reduce the cost of our tickets. When combined with early bookings, this has allowed us to travel at really affordable prices (almost just the tax!). Throughout the years, we have never encountered a single concern. The staff are always polite, the flights are always on time, and the airline is family-friendly, offering a level of comfort that never feels 'cheap' despite the low-cost category. It is sad to read comments from angry people here, but they're probably the only unlucky ones, as the vast majority of satisfied customers seem to take quality for granted and never bother leaving a positive review. In my experience, Norwegian stands on a completely different level compared to any other budget airline I have flown with, all of which really feel "cheap", plus they use outrageous methods for stealing your money.

Due to a delay in the previous flight, our flight got fully cancelled because they could not land in the airport of destination. Not as if they cared to land in a different airport who allows to land after 10pm? Since this caused to miss the flight the next day to our final destination, we had to book en entire new ticket to make things right. We didn't need the original flight to the destination of our lay over in an other city. Because of this, there was no support of norwegian airlines. No hotel, no ticket refund of the new ticket that we had to book. They only gave money back of the flight that they failed to provide. Nothing else to make things right.

Zero customer care.
Norwegian Air lost our bags between Oslo and Ålesund. These things happen, and I can accept that. What I can’t accept is the complete lack of support that followed. There was no representative on the ground to help, and the rep from another airline who stepped in filled out the lost bag claim incorrectly and didn’t even provide us with a reference number.

I submitted my claim two weeks ago and, after hearing nothing, I called for an update. The response? “We can’t say how long it will take to respond.” There’s no one you can actually speak to, no complaint process, and no clarity on compensation. I was told I might only be entitled to 50% reimbursement, or that I could return the clothes I had to buy (why on earth would worn clothes be of use to them?). None of this information is available anywhere, and there is no customer care team to explain it.

It’s absolutely disgraceful. I would strongly advise against flying Norwegian—this airline shows zero regard for its customers once things go wrong.

Norwegian airlines cancelled the first leg of our flight from london to Evenes on 7th July this year. We arrived at our destination over 17 hours later and they lost 3 bags on the way. I have made a claim for the cancellation and lost baggage on 15th July. I have no response from Norwegian and their comms are aweful.

Its now 9 weeks since I made my claim to Norwegian Airlines and I still have no resolution. I have taken to writing daily emails to their CEO Mr Geir Karlsen but still no response!

Just how bad can this company's customer service be??? Unbelievably bad I think.

Muy mala. Tuve un problema con un pasaje, estaba sacando para el 11 de agosto y la pagina me llevo sola al 18. Llame en seguida ya que ellos tienen politica de cancelación de 24hs por cualquier error, nunca jamas me atendieron. Llame 43839 veces. Nada.
Mande emails y hable por las redes sociales. Aun sigo esperando….

Chokerende uhøflig og nedladende behandling i Malaga lufthavn

Jeg har fløjet mange gange med Norwegian, men har aldrig oplevet noget så uprofessionelt som i Malaga Lufthavn den 14. august 2025 ved check-in til fly DY6170 mod København (Gate D68).

En kvinde på position 338 talte til mig nedladende foran mine børn, krævede 125 € for små ekstra kilo i bagage, og da jeg forklarede, at jeg var træt efter en lang dag, svarede hun hånligt, at hun også var træt — hvorefter hun lavede et falsk “krokodillegrin” for at ydmyge mig.

Hun truede med, at jeg ikke ville komme med flyet, hvis jeg ikke betalte med det samme. På udrejsen fra Danmark blev jeg behandlet venligt, men i Malaga mødte jeg ren arrogance.

Jeg forventer, at Norwegian tager denne sag alvorligt og stopper denne form for behandling af deres passagerer