Norwegianairlines Reviews 

Great experience! Both the website and the app are excellent and intuitive to begin with - everything felt seamless. Communication was clear throughout. Everyone treated us with warmth and respect.

I fell ill on flight D83522 from Copenhagen to Manchester on Friday 8th August. The two cabin staff were excellent- considerate and caring. I tried to contact the airline directly but sadly got caught in a loop and was unable thank that way. This is to say how I h l appreciated their help.

Awful baggage experience. Booked through an agency (Chase Travel). Needed to add cabin and checked bags. Thought this would be fine because if several pages on Norwegian’s website saying this was possible and stating the fees. Tried to do it through Norwegian’s website and app a few days before the flight and got an error stating I could only add bags by contacting the travel agency directly. So I called Chase Travel and they told me I could only add bags by contacting Norwegian directly. After some research it seemed the only option was to add them at the airport. And oh what a nightmare that was! In addition to being extortionately expensive - 40GBP for one checked bags on a 1h20m flight, and 25GBP for each cabin bag - much higher than the price when adding bags in advance - the payment process was a nightmare and took almost 20 minutes. I paid at the kiosk for a checked bags but got a message stating I’d have to talk to an agent. Then we were told we’d have to talk to a separate counter to add the cabin bags, but it turned out they would have to be checked too. Yet when we got on the plane, the overhead bins were half empty. Paid through the roof for an appalling experience. Vowed never to fly Norwegian ever again.

D. 6/8-2025 skulle jeg og min familie flyve hjem fra København. Da vi skal til at boarde bliver jeg hevet til siden af en ( efter min mening ret arrogant stewardesse) der fortæller mig at min håndbagage er for stor og jeg skal betale 400 kr ekstra for at få den med. Jeg fortæller at vi såmænd har betalt ekstra for at få den med, og da vi fløj 3 dage tillidere fra Aalborg var der ingen problemer. Dette er stewardessen ret ligeglad med. Og jeg får af vide jeg skal betale ellers kan jeg ikke komme med. Så modvilligt betaler jeg de 400 kr. Da vi så ankommer til Aalborg lufthavn vil vi hen og klage. Der står allerede en foran os der har haft samme oplevelse. Og hvad jeg kunne høre var der flere ombord på flyet der havde fået det samme af vide. UFATTELIG dårlig service og vil på det kraftigste anbefale folk at benytte andre rejse selskaber. For her er der forskellige gebyrer åbenbart fra hvad for en lufthavn man rejser fra, og oveni i alt dette et personale der ikke egner sig til at have med folk at gøre. Fy for et skod selskab.....

Norwegians app fungerer rigtig fint med nemt online check-in og hurtige beskeder om terminal og siddepladser. Gate-oplysningerne kunne dog opdateres lidt hurtigere, så de følger lufthavnens skærme – men ellers kørte alt perfekt.

På udrejsen fra Billund til Gatwick var vi forsinkede på grund af Gatwicks travle logistik, men kaptajnen gik højere op og satte farten op, så vi reelt indhentede forsinkelsen. På hjemturen landede vi endda 15 minutter før tid i Billund.

Flyet var nyt og moderne, med store bagagehylder, fungerende Wi-Fi i flytilstand og generelt høj komfort. Alt virkede upåklageligt, og hele rejsen føltes tryg og behagelig.

Der er intet at kritisere – min rejse med Norwegian Airways mellem Billund og Gatwick i deres Boeing 737 var helt i top.

Har bestilt fly for lang lang tid siden til London og retur til Kastrup fra 29-31 juli.

Får så at vide, at vi ikke kan komme med flyet fra Gatwick fordi flyet er overbooked.

Det er virkelig så DÅRLIG en kundeservice, når man har bestilt flyet og fået bekræftelse på det.

ALDRIG ALDRIG mere Norwegian - I er så utroværdige og gennemsyret af dårlig service

Ville have givet 0 stjerner, hvis det var muligt.

Appalling customer service. Huge queue just to drop off bag , having checked in and got bag tags. Lack of staff. No sensible management of the situation.
Spoke to staff member who said queue is often even worse, and he’d told Norwegian but they fail to do anything about it.
Spoke to another staff member who said problem “was not too few staff but too many passengers” and that I should think about train another day. In other words, the airline overloads its system and then blames passengers for buying tickets which the airline is (greedily) selling.
I was also told that the problem was that passengers were sticking labels incorrectly on baggage. I saw no evidence that this was a significant problem. In any event, the airline provided absolutely no staff to help when baggage labels were printed out by passengers.
The worst system for baggage drop off I’ve ever experienced.

Appalling lack of assistance and communication from Norwegian Airlines. Had a 10.00am flight so we went to Gatwick the night before so we could be ready for check-in around 7 to 7.30am the following morning. Around 02.40am Norwegian sent a text informing us the 10.00am flight was cancelled. And they were rebooking us on a 21.00pm flight. So we're expected to sit at Gatwick land side ALL day? No Norwegian Airlines staff around. No vouchers for food and drink. A total absence. No way will this airline get any further bookings from us or anyone we know.

I fly with them frequently and never had an issue but today my flight was late from tromso by 15 mins to Oslo and then I waited 25mins!!! To get my bags at the belt before trying to check in for my next flight and they said I missed the chance to check my bags in by 3 mins and now had to wait 5 hours for the next flight which they want me to pay for. I tried to explain to the blonde manager that this was not my fault and she flung my boarding pass at me and told me she no longer was gonna help me as I’m not listening and being aggressive, which I wasn’t. I’ve not slept in 24 hours as I just worked nightshift offshore and just wanna get home and this is how they treat people, I will never book with them again and always go with sas from now on.

Absolutely appalling experience. My flight was cancelled and I arrived over 5 hours late, completely missing an important event. I filed for compensation under EU regulations, which I am legally entitled to and have received no response whatsoever. Multiple emails have gone unanswered, and there is zero communication from customer service.

This level of disregard for customers is unacceptable. Norwegian Airlines is unreliable, unresponsive, and shows no respect for passengers’ time or rights, and an embarrassment to the country. I strongly advise others to think twice before using.

Update: They have refused compensation based on extraordinary circumstances for which they have not provided any details (these should be very specific criteria). No passengers were also not notified at the time of the reason, or subsequently since. This should have been communicated on the app- before people applied for compensation, as this must clearly apply to everyone. I have written to the CEO (Geir Karlsen) and the CAA to appeal. Scam- surprised Norwegian companies operate like this. They are clearly banking on many people just accepting this.

Good flights and decent planes on Budapest to Copenhagen then London BUT, all suitcases left in Copenhagen including those who flew only Copenhagen to London. I was in BLOC hotel Gatwick, told case arrival will be next morning God willing.
Cheery phone call next day, yes we have the case, go to check in at Gatwick and get your case,
But no one to help, sorry no staff, no you cannot get it.
Had meltdown until kind supervisor called Dipa went to fetch case but damaged beyond repair. Had to run to get coach to Wales. Submitted damaged case claim with photos of 150 sterling case.
Now they tell me I cannot claim, my report was not in 7 day window.
Do not expect full value of case but Air Berlin years ago gave me air vouchers for similar situation.
Crazy thing is due to sports injury I checked case I never check in.
Norwegian should offer goodwill vouchers, just 20 sterling for their terrible stress situation when I needed special assistance and NO ONE WOULD GET ME THE BAG in Gatwick. I will avoid this airline.

Booked a flight with a change in Amsterdam
Flight was delayed and missed connection
No assistance a customer helpline that wasn’t answered after 90mins
Had to book hotel and replacement flight
Refused any compensation
Scammers don’t use them

Forsinkelser og atter forsinkelser - ingen information om, hvornår der sker noget…

In Kirkenes wurde a. der Flug mit Verspätung angesagt, das Gepäck stand aber schon vor dem Rollfeld. Alle Gepäckwagen ohne Abdeckung. Der weiterflug von Oslo nach Düsseldorf hatte auch Verspätung. Zuhause stellten wir dann fest, dass Schriftsstücke, die wir in die Aussentaschen gesteckt hatten, total weich und verwischt, nicht lesbar, waren.

Vores fly er forsinket med cirka 2.5 time.
Jeg taler så med en ven da vi sider her og venter, han siger at det var det samme for dem sidste lørdag.
Hvordan kan norwegian være det bekendt.
Så til dem der skal flyve næste lørdag aften til Malaga 😬😬 håber ikke I også bliver snydt.

Engine broken. Feels like an airfryer in the cabin

We flew twice in June with Norwegian. First trip we had no problems, Athens to Copenhagen. The staff were excellent, it was a very short flight, ran on time. The second trip was Copenhagen to London. The check in process was a problem. We had tried to book an extra bag prior to going to the airport as we had done some shopping. The flight was booked through Trip.com. When we tried to add a bag online we were directed to Norwegian but we were unable to book a 2nd bag that way either. At the airport we had a long discussion at check in as our bag was 3kg over the limit of 23kg. We said we were happy to buy an extra bag at the online price, which we had tried to do. We were informed that wasn't possible, we needed to do that through trip.com and now we had to pay the at counter price. In the end, and we're not sure why, we checked in one of our cabin bags and he was able to add the 3kg to that bag and we didn't end up having to pay extra. Flight ran on time, staff were excellent, food was good. However on arrival at Gatwick London, our 2 checked bags were missing, along with 4 other passenger's bags. The company that handles their lost luggage, Red Handling Baggage Services at Gatwick told us multiple bags had gone missing that day on a prior flight of Norwegian. Our bags had not left Copenhagen. We had one night and day in London which was marred by missing luggage. Our friend had come from France to spend the short time with us, not only did we have no toiletries or clothes but we had to go back to our accommodation the next afternoon to collect the missing luggage with a window delivery of 2 hours. (We were in an air b&b not a hotel so there was no reception to accept delivery of the bag.) We had checked out of the accommodation in the morning and had to sit at a cafe opposite the apartment for 2 hours waiting. Our day and plans were spoilt. We got our main bag back however the smaller bag remained missing. So one week later back in Australia Norwegian Air have sent the bag back via a different airline and now we are waiting to hear about collection of the bag at Melbourne Airport which includes a couple of hours of travel time plus paying to park there in order to collect the bag. We know luggage goes missing and we appreciate them getting the bag back to us in Australia but I would be very hesitant to book with them again.

Hvis jeg kunne ville jeg ikke give en eneste stjerne.

Vedrørende fejlagtig annullering af en rejse/flybilletter for 4 personer, som blev anmeldt indenfor 24 timer.

Den 22.6.2025 om natten, kommer den ene af rejsende til at annullere bookingen ved en fejl. Hans plan var at om booke sin rejse, men kommer fejlagtigt til at annullerer både sin egen rejse og de andre 3 medrejsende.
Mandag den 23.6.2025 ringer både han og jeg flere gange til Norwegian i løbet af dagen. Vi er nr. 59 i køen og bliver smidt ud af køen flere gange.
Vi beslutter sig for at tage til jeres kontor i Københavns lufthavn samme dag den 23.6.2025 kl. 18.00 (der er stadigvæk ikke gået over 24 timer fra annullering af bookingen).
De taler med medarbejderen i næsten en time (alt dokumentation er sendt til Norwegian) og forklarer situationen, men ingen hjælp kunne de få. På Det tidspunkt var der fortsat ikke gået over 24 timer.
Medarbejderen henviser til at kontakte kundeservice næste dag, da han ikke har kompetencer til at gøre noget.
Næste dag den 24.6.2025 omkring kl. 08.00 ringer jeg til kundeservice og taler med Mathias i over en time.
Mathias fortæller, han ikke kan hjælpe da, der er gået over 24 timer fra annulleringstidspunktet. Han mener vi er for sent ude med vores problem.
Da vi ikke har kontaktet kundeservice indenfor 24 timer efter annullering af billetterne, kan han ikke hjælpe os.
Jeg fortæller Mathias, vi kan dokumentere vi har forsøgt opkald flere gange, men bliver smidt ud af køen, samt endda været ude i lufthavnen den 23.6.2025 indenfor 24 timer fra annulleringen.
Mathias fortæller han ikke kan hjælpe med noget og vi må indsende en klage.
Vi skal dokumentere vi har forsøgt opkald og været i lufthavnen.
Jeg har vedhæftet alle dokumenter og hvis der mangler noget, er i velkommen til at skrive eller ringe.

I stoler slet ikke på jeres kunder og er villig til at betale jeres ry/omdømme for 11.500 kr.
Jeg klager og søger om at i refundere hele beløbet til drengene. Ikke blot skatter/afgifter.

Jeres argument er, at vi ikke har kontaktet jer inden for 24 timer.
Jeg kan dokumentere vi har.

Jeg forventer en hurtig afslutning på denne sag.

NEVER NEVER trust this useless airline ,they may very well cancel your flight incurring you in massive expense and destroy you holiday plans with notification by text (not call) in the middle of the night !!!!!! when you won't see it to cancel a flight a few hours later .They are a disgusting operator who should not have a license ..They've done this before ,you have to wait months to get your money back and they will not pay for your incurred costs . A pathetic airline who almost but sadly didn't go bust.

I have booked three Norwegian airlines flights via Experian and now need to add luggage. Norwegian says I must do this through Experian; Experian have tried but cannot help. Norwegian won't assist because I didn't book directly with them and cut you off if you say otherwise.

I'm currently 31st in the queue trying to speak to someone — having to claim I booked directly just to reach a human being. This is a terrible customer experience and I haven’t even flown yet.

Sort this out — this is not acceptable.