Norwegianairlines Reviews 

Kvinden i checkin havde ingen ide om hvad hun lavede. Der var række A, B og C. Først skulle man stille sig i kø i række C for derefter A. Hun virkede meget forvirret.

Vi havde klapvogn med. Kvinden i checkin sagde vi skulle tage den med ind i flyet. Da vi kom ind, sagde personalet at den skulle have været med i bagagen, men vi kunne aflevere den hos personalet HELT i front. Vi sad allerbagerst.

Flyene larmer lige så meget under opstart som under flyvning. Det er tydeligvis nogle meget gamle fly. Vi måtte bruge ørepropper under hele turen til Rom fra København.

Personalet om bord på flyet forstod hverken Dansk eller Engelsk ordentligt. Det tog en evighed at bestille 3 flasker vand.

Vi flyver ALDRIG med Norwegian Airlines igen!

Booked a trip to Stockholm via MyTrip where return flight was on Norwegian Airlines. Our travel documentation said my husband and I each had an 8kg piece of hand luggage included yet the NA rep on return check in made us pay £20.11. She said it was MyTrip’s fault and to contact them later for reimbursement. MyTrip refuse to refund us saying:
We would like to inform you that the baggage allowance of each reservation is determined by the airline, depending on your flight, your ticket value and your fare. Our agency can only provide additional baggage allowance provided that the airline system has such an option.
Are they implying it’s your error?
Our flight was D84463 on 29/8/24 at 18:45 - Daniel & Annemarie Young. If you check the details you will see our hand luggage WAS included - so why were we charged?

At flyve med et spansk crew er ganske forfærdeligt. Flere af passagerne havde slet ikke sele på under hele flyvningen. Ingen personaler reagere. De er meget højt talende. Deres information i flyvema skiven taler de så hurtigt og på dårligt engelsk, så ingen forstår hvad der bliver sagt. Vil nok overveje mit næste flyselskab.

J'ai utilisé Norwegian à 3 reprises pour aller / venir entre Paris et Stockholm et tout s'est toujours très bien déroulé. Je suis extrêmement surprise de voir une note trustpilot aussi basse c'est pourquoi j'ai souhaité laisser un avis pour rassurer les gens que cette compagnie est tout à fait exemplaire et safe !

Easy Budget airline. Flew from Stockholm to Gatwick and didn’t have any trouble for any part of the journey, flight was also lovely and smooth.

Definitely deserve a better rating for the price. I think people expect too much from a budget airline. They get you from A to B and if your only taking hand luggage I’d say this airline is ideal

5 stjerner for top service ift. til min datter med angst og flyskræk. Jeg var fuldstændig blown away over den søde og venlige service overfor både hende og mig tur /retur til Barcelona. Vi kommer helt sikkert igen.

Due to a medical condition I had booked my family into row 2, as I needed to be at the front of the plane. I checked in and our boarding passes specified row 2 and then they moved us to the middle of the plane!

Why bother to book seats at all?

Don’t use this airline it was late, had no WiFi on the flight and took money under false pretences.

Åkte hem från en fantastisk helg konferens i Helsingfors. Flög med SAS dit - de var okej men inget mer. Och med Norwegian tillbaka -riktigt dåligt. Första flygvärdinnan jag ser i kockpitten (jag är sist in i planet) går en "omväg" några steg för att undvika att hälsa. Men jag vänder mig om och säger högt och bestämt Hej!! Då svarar hon. I planet kör en flygvärdinna på mig (överarm/axel) med kaffe vagnen när jag sitter helt vanligt i sätet längst ut,, samma och kollega flyttar sig inte ur fläcken när jag ursäktande vill gå förbi och hitta min plats. På väg ut hälsar de inte hejdå. Jag är sur när jag går av men var glad när jag klev på planet. Kan det bli annat än minus 1 i betyg?

I was traveling with Norwegian Airlines and unfortunately I forgot an item on the plane. I tried contacting Norwegian through their costumer service, but no one seemed to care. I wasn’t helped in any way to get my item back. very frustrating compared to how many times I have traveled with the airline.

The company have a customer service phones number but no email to contact. The possibilities for help offered by the phone number are critically limited, and several of them refer to visiting their website, where you can't find help either...

Et firma som er umuligt at komme i kontakt med når det er vigtigt

No medicine on the flights and they overbook the flights.
I missed my flight because it was overbooked. I'm left stranded in a different city and they offer little support
This airline IS NOT WORTH the reduced flight cost.

5 stjerner for Check in i Kastrup og bagage håndteringen, samt flyvning til tiden.

0 stjerner for håndteringen retur fra Mallorca. Magen til dårlig service skal man lede længe efter.

Horrendous airline. Lost luggage and eventually returned it damaged.
Useless customer service who did not reimburse for emergency items, damaged case or compensate for inconvenience of being in cruise for a week with just the clothes on my back. Chased multiple times to no avail.
Staff incompetent and unapologetic .

I wish I had known…. This is the worst airline I have ever travelled on in all 50 years!
From the moment it came to boarding and they didn’t announce a gate until 10 minutes before shutting the gate, I should have known this was a bad sign…
On the plane, the tray was covered in food from the journey before, the seats were feeble and spartan, the plane landing literally the scariest I’ve had out of hundreds, as it hit the rainy runway and then felt like it had lost control and we burnt rubber all the way down the runway!

But it’s the loss of our luggage that really makes this experience tragic. We are on day 3 out of 5 of our holiday. They have ‘located’ 2 bags but not the 3rd, and said they would sent them but 24 hrs later we still have nothing. We all have medication in our bags (never had a problem before so didn’t think about not putting in hold luggage!) and are miserable. Norwegian airlines couldn’t care a bit. The phone line is a joke and they just lie to get you off the phone.

If there's a minus rating, I would give one!
Bad service.. website reporting for damage luggage was functional but zero.response despite sending messages and enail via contact centre. In the end, issue was NOT resolved.

A super airline with modern aircraft and lovely crew. I recently flew to Stockholm with them and back from Copenhagen. One criticism, the on-board food needs improvement, but hey, this is a budget airline and budget prices. Take your own sandwiches on board and buy a cup of tea and you're set to go!
Norwegian definitely deserves a better rating.

Norwegian storniert den Flug und zahlt das Ticketgeld plus Gebühr für Sondergepäck nicht aus. Keine Ansprechperson, zu erreichen. Norwegian wurde aufgefordert durch die Schlichtungsstelle Luftfahrtverkehr, einem Schlichtungsvorschlag zuzustimmen. Norwegian lehnt ab und zahlt nicht. Nie wieder Norwegian. Ein gieriges und scheußliches Unternehmen. Norwegian sollte verboten werden, wegen Betruges am Kunden. Widerlich!!! Warum wird Norwegian geduldet bei diesen kriminellen Handlungen?

I booked some flights to New York some years ago. For some reason, I didn't fly and was refunded in credit / points - not in cash, despite attempting to be refunded in cash, which was the original payment method.

Some time down the line, I changed city (moved from London to Zurich) plus the connection to New York ceased to be operated. In fact, Norwegian doesn't serve many airports / destinations any more and it's extremely difficult to make use of my credits.

I also realised now that my credits, worth c. £250, just vanished as of 2024 as they expired.

If this isn't robbery of my money then what is it?

I paid cash, got refunded in points that I could never use, which then expired.

My boarding pass said Alex when my passport says Alexandra. The person on the gate was incredibly rude, she rang the ticket line to ask if it could be changed but it was refused. I was denied boarding and I had to then pay for a new ticket later in the day. I tried to call their assistance line and the wait was 45 minutes. The lady at the gate was also very rude to the people behind me who were travelling with a young baby.