Norwegianairlines Reviews 

My boarding pass said Alex when my passport says Alexandra. The person on the gate was incredibly rude, she rang the ticket line to ask if it could be changed but it was refused. I was denied boarding and I had to then pay for a new ticket later in the day. I tried to call their assistance line and the wait was 45 minutes. The lady at the gate was also very rude to the people behind me who were travelling with a young baby.

The airline damaged the suitcase, lost them, told to pick them up in a completely different city than the place of residence. An additional 160 eur was paid for the suitcase both ways, because it did not match the measurements but on the way back we had to pay an additional 60 eur, because they did not mark it in the system. It was the worst experience, all the main things, clothes, gifts were in the suitcase. Even one star for this airline is too much. Also the prices for couple kg overweight suitcase are cosmic! This airline employs are also no big help at all.

Altid forsinket på hver eneste afgang. Så upålideligt og ringe.

Vi nåede ikke check in til tiden p g a div problemer på vej til lufthavnen
Medarbejderen ved check in kontaktede gaten og vi nåede derfor med nød og næppe vores fly.
De sørgede for at vores kufferter kom på flyet efter , at vi havde afleveret dem ved gaten.
Stor ros til hjælpsomheden

Fuldstændig umuligt at komme igennem på telefonen og booke assistance til særlige behov på en rejse. Under al kritik. Jeg har ringet siden kl. 8 i morges og får hele tiden bare en "beklager, der er sket en fejl" og chatboksen forstår ingenting.
Jeg har prøvet flere nr. både DK og UK.

Super elendig kundeservice hjælp som ikke ville lytte til at vi ikke havde fået tilsendt rejsedokumenter efter bestilling og betaling. Hun smed bare røret på. Top dårlig service

Norwegian smadrede vores kuffert og kunne ikke overføre pengene til os med det samme, så da vi skulle hjem fra ferie, måtte vi rejse med en smadrede kuffert og det resulterede i at en af vores parfumer til 900 kr blev smadrede. Vi brugte 3 dage af vores ferie på at komme i gennem til jer. Norwegian er et skod firma og håber inderligt at i går konkurs.

Absolut den dårligste flyrejse jeg har prøvet. Udrejse fra København blev næsten 3 timer forsinket, først var maden ikke ankommet, så skulle der montør til kaffemaskinen og sidst men ikke mindst, så var der fejl på motoren, så vi skulle af flyet og over på et andet fly som ikke var rengjort og der lå masser af madrester m.m. under hele forsinkelsen og flyturen blev der ikke budt på mad eller drikke som kompensation. Hjemturen var også forsinket 45 min, men tror bare norwegian er et discount selskab, så vil du have en god start på ferien, så vælg et andet selskab..

Thanks for being late. Again.

As other people have stated, their customer service is the worst I have ever experienced in dealing with any company in any field. Something we are not used to in this country. Unless they address that vital issue I do not see much future for them.
In 2020 I paid them £829.80 for return flights to the USA from London. The flights were cancelled due to COVID. Due to illness I was unable to fly at a later date when normal flights were resumed which I explained to their customer services. Despite numerous requests they have not refunded my money. In desperation I wrote to their CEO in Norway explaining the situation 3 weeks ago. I have not received a reply or even an acknowledgement. This speaks volumes as to why their customer service further down the line is as it is. Unbelievable arrogance.
Unfortunately I am left with only one alternative, to apply for a a judgement against them.

One of the worst airline in Europe and with zero customer support. Our connecting flight was delayed from Rovaniemi to Helsinki and as a result we missed the connection at Helsinki Airport. I went to Norwegian helpdesk to find a super unfriendly lady who told that it is our problem that we missed the flight and there is nothing she or Norwegian Airlines could do. That is happening in Europe! And first time in our travelling experiences.

When I demand a reasonable solution and response from Norwegian Airlines, the customer support counter lady threatened me to call airport security. Bravo Norwegian Airlines. Keep it up. You will be grounded soon.

We had to purchase a new ticket from Finnair spending another £700 on the spot to avail our rest of the journey leg between Helsinki to London Heathrow. Listen Norwegian, I am taking legal advice and you should be ready for a legal fight. That is the path I will drag this airlines into. We already suffered and this should not happen to any other travelers. The situation that evening in Helsinki was stressful for both my wife and I. I will see the end of this ordeal. Never ever fly with Norwegian, if you don't have other option other than Norwegian then I will suggest you to grow your own wings, there is a chance you will have a pair of wings than getting any help from Norwegian so called customer support. I hate this airlines from my bones.

WAIT FOR THE LEGAL ACTIONS WHICH IS COMING TO YOUR WAY.

Fik en reklame/mail fra Norwegian
Air, hvor i der stod at uanset hvor jeg rejste hen i Europa så vil jeg få 10% rabat hvis jeg rejste indenfor en bestemt dato, og det var på ALLE REJSER....
(Det hvad der står i emailen)
Går ind & bestiller en rejse til Bulgarien & opfylder alle betingelserne.
Men ingen rabat optræder på min kvittering, upåagtet jeg skrev reward10..
(som der stod man skulle skrive, men det reward nummer godtog deres hjemmeside ikke)
Ringer samt skriver ind til Norwegian hvor jeg medsender emailen, hvor jeg påpeger det de selv skriver..
Norwegian siger
"Jamen det gælder kun nogle udvalgte pladser"
WHAT

Worst company, I’ll never book with them, ever!

De smadrede min bagage uden erstatning. Min svigerinde fik dog erstatning for sin bagage... Ja, der var adskillige smadrede kufferter på denne tur til alpedhuez, lidt på vej der ud og flere på vej tilbage igen. Jeg tog endda billeder af kufferten imens jeg var i lufthavnen og sendte alle informationer og billeder til dem 2 timer efter da jeg var kommet hjem. fik svar idag hvor de informere mig om at jeg skulle have sendt det et andet sted hen og at det nu er for sent buhu - man skal henvende sig til dem i lufthavnen selvom der er arrangere transport hjem.

Ville ønske at jeg havde set ratings her inde inden jeg overlod min bagage til dem. Bondefangeri detsværre.

Og til alle dem der erklærer at kunden selv er ude om det og burde have læst alt med småt samt terms and services osv. Det er der ingen der gør, heller ikke dig. Det er derfor vi kontakter dem så hurtigt det kan lade sig gøre og håber henvendelsen tæller. De har ødelagt mine ting og vil ikke erstatte det.. mængden af dark patterns og anti consumer adfærd skal kommunikeres til potentielle kunder indtil deres adfærd ændrer sig.

Jeg skal hjem fra Gran Canaria og flyver med Norwegian. Jeg bærer solsikkesnoren da jeg har et usynligt handicap. Da jeg som en af de første kommer ind i flyet bliver jeg mødt af ung mandlig steward, som med dæmpet stemme siger at hvis der er det mindst jeg har brug for, skal jeg endelig sige til.
Jeg spørger ind til hvornår på turen, der serveres mad, da jeg skal faste før og efter jeg tager min medicin (som skal tages på helt nøjagtige tidspunkter.
Jeg får et ca tidspunkt og tilbud om at jeg kan få min mad lige præcis når det passer mig.
10 minutter før maden bliver serveret kommer han og spørger om det vil passe mig der.
Flere gange på den 5 timer lange flyrejse kommer han diskret til mig og spørger om alt er ok. Fx om jeg har brug for vand til min medicin.
Da jeg skulle af flyet roste jeg ham for hans imødekommenhed, hvortil han svarede at han blot gjorde sit job. Men i min optik gjorde han mere af det.

Flight DY1322 Tromso to London Gatwick. Due to depart at 06:10. Didnt board until 06:45. No explanation from airside staff. Aircrew arrived after scheduled departure. No reason for this, every passenger managed to get there on time!!! Then instead of boarding the plane linked to our air bridge, we had to trudge through driving snow to another aircraft parked further away. To top it all, the locker above our premium seats in Row 1 were full of aircrew gear. If Mickey Mouse had an airline it would be Norwegian!!! Final note, a passenger with mobility issues was allowed to sit in row 1!

Travelled to Helsinki on Norwegian. Baggage damaged. Went immediately to report but NO staff on the desk. Lady from next desk told us they are never there but scan the QR code shown and claim online. We did this and completed the form, uploaded images of the damage and told them of our address during our stay to receive replacement. Received a confirmation reference number. Checked the site daily to see if there was any contact. Nothing. tried the link for 'live chat' daily for several day but an unable to talk to a live person. Just standard machine generated replies. Finally managed to talk to person to be told that the reference number given was 'not in our system'. Agent sent me a link to 'try again' This was a different form to complete but strangely, to complete it, I had to use the reference 'not know to system' Finally had mail from customer services saying I was out of time as claims must be made within 7 days. Now, when I reply I get machine generated message. I'm sure the QR code is intentionally linking to a useless but genuine looking claim form. Tried to mail CEO at gier.karlsen@norwegiandotcom but my mail was 'Denied'.

Fløjet så mange gange nu . Og alt er ok. Tak

Auf der Webseite versprechen Sie, dass bei zeitgerechte Stornierung des Fluges der Betrag rückerstattet wird, tun aber leider nicht.

Dårlig service over ødelagte baggage. Jeg fløj fra malaga til stocholm den 21 okt. Da jeg forladt lufthavn lagde jeg mærke til at der var 3 steder hvor kufferten var knækket. Jeg sendte en rapport dagen efter . De har ikke svaret næsten 2 mdr. . Jeg fik en mail i dag hvor der står at tidsfristen er forbi. Værste kundeservice