NoteMachine Reviews 

I wish I saw these reviews before putting my card into one of their machines.
It should be a legal requirement for them to put clear signs on machines they own so people can avoid them at all costs.

My card was also swallowed by one's of their machines (M&S Sutton, Surrey highstreet). This was the second time in a matter of 3 weeks (silly me for trusting them again).

Their customer service team are not only extremely unhelpful buy they are also rude and abrupt on first answering the call.
They really shouldn't be able to operate not only in the UK but anywhere in the world.

PLEASE PLEASE AVOID AT ALL COSTS FOR YOUR OWN SAKE.

BUSINESS PLEASE STOP USING THEIR MACHINES OR YOU WILL ONLY START LOSING CUSTOMERS TOO.

They need to be investigated!

Thief’s and crap customer service council flats agents that they don’t know how much 1+1

Could not give 0 ZERO STARS!!!
AVOID their ATM’s
Do not give you full amount of cash you asked for!!!
If you telephone them they tell you to open a dispute with your card holder
They can check the machines data and see it has extra money in it and refund you
But they don’t!!!
Just delaying refunding you!!!

Piece of ..... Got charged in RON ( when I was withdrawing £ in the UK) I got charged the equivalent of 290£ in Ron to get out 250 so I ended up paying over 40£ to get out 250£. Absolutely outrageous, stay away from them.

I’d give no stars if I could…..
Withdrew cash from notemachine atm at eurogarages esso petrol station frimley road camberley gu15 on 23/12/23 and had my card details stolen. My details were used to make a purchase of over £130 with Klarna online which i have never used. Called notemachine to report this along with having to cancel my bank card on Christmas Eve which was rather inconvenient to say the least.
Notemachine far from bothered when I called them, I asked for the machine to be disabled to which they said they would send an engineer to the atm within 2 hours.
Checked atm 8 hours after reporting and no engineer had been.
Complained to the petrol station staff and they simply didn’t care. Way to go eurogarages!

I will be putting in a claim for compensation from notemachine.

Avoid at all costs

Took money out in supervalue ashbourne Ireland on a note machine - it said on screen that it would cost me 2.95 (extortionate anyway) and on the receipt it turned out they charged me 4.95 and then 5.95 actually came out of my account!! Scandalous!! AVOID using these machines

Nothing but problems using note machine atm @ morrisons glasgow auchinlea tried to withdraw cash why we have to go through process when it has no cash shoes money coming out my account when it gave no money in first place then going back in.

I'll be using post office in future and deal with a human I suggest more people do same

Very disappointed. With a £1.65 fee you expect it to work. The buttons on the keypad didn't all work, and it withdrew the wrong amount (ten times what I asked for!) Specific machine reported to them (Walsgrave Rd, Coventry)

Used the machine. Plymouth rail station, it took the card but then the screen went blank. Cancel facility didn't work, none of the keys functioned. Screen stayed blank. Eventually the machine timed out and returned the card, I still have no idea if any withdrawal was registered, if my card number was taken or if I've been scammed. I have put in a complaint.

Charged twice on my account with Nationwide,but No Cash came out the ATM. Screen displayed Transaction Timed Out.
ATM located outside Morrisons Supermarket, Newtown, Powys, SY16, at 16.07/8, on 21/11/23. Loss of £120, awaiting Investigation by Nationwide BS. Have ATM receipts, 2 x £60 =££

Absolutely useless company. Our machine is constantly breaking down. Considering we are the only one locally you would think company would make sure it worked! People constantly complaining to us about this and yet customer support is non existent. Can’t wait for them to remove it so we can get a decent company on board

I used this ATM machine at Centra Rushbrooke Links Cobh Ireland second time I'm trying to cancel an extra 20 euro +4.95 transaction fee, which is over priced!. Notemachine took 20 euro+ 4.95 widrawal fee from my account though I cancelled it! I never got the physical money. I know this is a small amount but it's too hassle because everybody here are struggling for the cost of living everything is getting expensive now! Shame the staff of Centra are trying to help but did not resolve the issue. One of the lady there told me that I can't widraw cash if there's nothing to widraw. I am positive that my card isnt empty yet I do checked my balance regularly. No no I will never shop again nor use that machine again such a bad experience. I'm suffering from severe anxiety it's so hard to brush it up! Forget the money! it's just the sad and bad experience that bothers me at the moment! To all the consumers here at Centra Rushbrooke be aware of this notemachine use it at your own risk! But better be safe than to be sorry! If I could rate this zero star I would!!! F@%K!!!!

One of this company’s cash machines has been installed in my locality, at first withdrawals were free now they have the cheek to charge to get one’s own money out, disgraceful, shouldn’t be permitted, I will certainly not use it

Giving 1 star is too generous. Horrendous customer service. Been dealing with Leane in the customer relations department and I have never spoken to a worse customer service representative. Been 3 months nearly since trying to resolve my final banking issues. Still getting nowhere. I have raised a formal complaint and had no response. Emailed in and no response.

Like the majority of reviews this Notemachine service is bordering on criminal. I used Notemachine at my local Morrisons. The machine dispensed no money yet registered a receipt that £50.00 was dispensed. Now I have to take up time to get the money returned to account. No chance of talking to anyone at Notemachine, their on-line assistance is appalling and unhelpful. Will probably have to take out a dispute.
Moreover, shame on Morrisons who said they have no control of the service and when asked if they could put a notice on the machine to prevent other customers getting ripped. They said they couldn't interfere......Unbelievable.

This is the first time I've ever had a cash machine not dispense money and it hasn't automatically gone back to my account. The money has been taken out and I've had to a raise a dispute with the bank to attempt to get it back. I saw the reviews afterwards and was shocked how widespread this is with NoteMachine. Surely they can't be allowed to continue doing this, there must be some way of protecting customers from financial loss that is actually NoteMachine's fault? This was at Bluebell Services - Preston

Update 19/10 - I have to now wait until 7th December to see if my dispute is successful under Mastercard's chargeback rules. Wow its a good job it wasn't a huge amount!

Update 15/12 - I finally got my money back after Notemachine accepting liability for the chargeback so my bank issued the refund. Nearly 2 months of waiting! I avoid that cash machine now and have advised others not to use it!

Withdrawn 200 on my card at a haven site the machine took my money but didn't pay out! Now got a dispute with my bank!!

Joke

Machine had no money to dispense but kept & destroyed my card. They take NO responsibilty of this Theft & destruction of property, and have 0 customer service. So I have to make arrangments ON A WEEKEND to try & salvage what was left of my weekend - without any money or easy way of getting money. AVOID THESE MACHINES, this is a criminal organisation hell bent on destruction of your property, and do not respect they problems the cause.

I can"t be constructive unfortunately, like it seems, many others iv been ripped off by this company. This is basically theft and by the look of it on a large scale. There shouldn't need to be an investigation as this machine has one job to calculate and dispense money, they should know if it's not done that.

We'll have the cash machine installed in 2 weeks yay.
4 months later and £4k spent in preparation. When chasing up followed with:
"Sorry the person you need to speak to is not available, may I take a number for them to call you back"
Which is followed by weeks of silence!!