NoteMachine Reviews 

Corrupt and unethical. While a standard USD to GBP exchange rate is 1.33, NoteMachine applied 1.57 exchange rate plus a "exchange rate markup" of 15.5% plus a $4.95 transaction fee. Their ATM was the only available option in the town I visited, so I unfortunately had to concede to being raped by this dirty company.

I would imagine all employees of this company wear masks, as they are definitely gangsters. If you are traveling to the UK, avoid at all costs. 15.5% surcharge on the exchange rate is nothing short of daylight robbery. The mafia would not charge rates like that.

ATM in Morrisons Redcar took my money then rejected the transaction and only returned 60% of my cash.
Now I can't get it back as Notemachine don't want to know keep fobbing me off to my bank who had no part in the transaction

This ATM company swallowed my card from their machine at 54 Notting Hill Gate and didn't dispense the 100 I was taking out. Their customer service doesn't let you speak to anyone. Avoid this company!

Cash machine always empty at sainsbury wrexham

tried to take money out of machine took longer than normal, then it came with transaction times out. the money came out of my account but the machine did not give me any money.
so i am now £160.00 out of pocket, it's now at the hands of my bank.

Avoid this ATM at all costs. Don't even think about using it!!! Terrible company. The machine swallowed my card for no reason and when I called for assistance I was told there was no way to get it back out and I would have to get my bank to reissue

horrendous company.
zero customer service from anyone - all the delivery drivers are rude.
Two engineers over 8 yrs broke shelving units and we have never had an email response about it let alone compensation

I cancelled the transaction but the money was still taken. This is a dodgy company. Never use it!

Huge Embarrassment!

I have just had £200 swallowed up by a Note Machine dispenser. The money came down the dispenser but stopped half way - it had a metal clip on the money which I touched hoping to lift it but the cash then immediately went back into the ATM. So I requested £10 cash thinking the £200 would come alone with this new transaction; no such luck Only £10 and I have raised a dispute with my bank who after 15 days have told me the company cant find any evidence of fault with the machine so I am taking the dispute further. I am FURIOUS and also very upset.

I have an international currency card (Wise) loaded with different currencies. It was my first time using the card so I tried a test withdrawal of GBP 10 at Sainsbury’s. A message popped saying I would be charged GBP 4.95 for the withdrawal. I stopped the transaction.

I used my Australian master card to withdraw 150 pounds the transaction total cost was 349 Australian dollars
I then made the same withdrawal from the tesco atm and the transaction total cost was 321 Australian dollars the transactions were done on the same day 5 minutes apart i would suggest to people using a foreign bank card to use the tesco atm as the notemachine is way more expensive

Why do these machines give options of cash withdrawal, cash with receipt and cash and balance yet when you press cash withdrawal because you want to get in with it quickly and have an idea of your balance, it asks you if want to check your balance and when you’ve put in the amount you want, it asks if you want a receipt?

Would really be no stars but there's no option. Withdrew £50 at their ATM at Sainsburys on Walthamstow High Street. Was only dispensed £30. My bank is showing £50 taken. When I called they said I'd have to raise a dispute through my bank. They then have 21 working days to review my claim and decide whether to give me the £20 they have stolen from me. Now seeing this is happening regularly to people using their machines. Surely this company should be investigated? Why are Sainsburys allowing them to use their site when this is happening?

Terrible. Went to Morrisons in Brecon and tried to use the notemachine cash point, it Failed to complete the transaction and timed out. Got home and they had taken money out of my account. Called my banks fraud line and hopefully get my money back…second time this has happened with machines from this company..

Absolutely horrible company to deal with. Being a retailer I have been promised and messed about to take the ATM machine away. Lost lot of money in delaying refit. DO NOT DEAL WITH THIS COMPANY..AVOID IT LIKE PLAGUE

Fraudulent atm never use them!!! They steal money and dont return it. Need to raise issue with authorities to get money back.

0 Stars if I could. Used the cash machine at Marks and Spencer in Angel Islington this evening - did not dispense my money but debited from my bank. When I try to call the number on the machine says ‘you have dialled and incorrect number’ and my back say nothing they can do in the immediate.

ATM swallowed my card. Recorded message when trying to talk to Customer Services says we are now closed... please call during our business hours but fails to Inform when those hours are. Try to send question and it states that no question will not be accepted from this box. WTF is this company. They are an absolute disaster.

can’t give a 0 star, my perfectly functioning card was stolen by this fraudent service then demands that I go through the hassle of getting a new one. Absolutely pathetic, this company should be considered a scam on the regular human. Absolutely disgusted with the lack of support from both numbers. Expose and remove the slimes who run this fraudulent company