NoteMachine Reviews 

ATM swallowed my card and did not return. Screen went back to normal 'home screen' with no indication that anything was wrong with the machine. No number on the machine to call.

I did not receive the cash i asked. Sainsburys kilburn. Hsbc is around the corner. Last time i use these.

Machine at Sainsbury's failed to open in sufficient time to retrieve all notes. Last note caught in the machine. If I were a conspiracy theorist I would say this was pre-programmed to catch the last note and most people wouldn't have the time to bother to complain.
AVOID NoteMachine and AVOID Sainsbury's facility.

I assumed the cash machine at Morrisons supermarket was from a legit bank but after withdrawing cash using my Germany based debit card I realised this is not the case. They claim the exchange rate is based on the current exchange rate, in my case Euro to GBP. However, the day I withdrew GPB the rate was 1.15 Euro to 1 GBP but I was charged 1.35, a significant increase and totally unjustified. There was also a 3.95 charge on top. I will steer clear of NoteMachine ATMs in future and seek out those belonging to legitimate banks.

ATM at Sainsbury’s Magpie Crescent Stevenage did not dispense cash. Customer service nonexistent both from NoteMachine and Sainsbury’s. Avoid any ATM operated by this company at all costs.

Take money from peoples accounts and doesn’t dispense cash
Not to be trusted at all

One of the worst company to work with. They are not fulfilling their commitments

Longwater on a Tuesday. Barely works
Been 4 weeks with no cash available

Note Machine in Sainsbury's Darnley, Glasgow - for no reason, the ATM machine retained my card! Horrible service, I called their customer service and they didn't even help! Avoid at all costs

My wife went to use machine in Sainsburys. She can usually draw 450 from her overseas bank account. Last visit she could only draw 250 and it charged her £1 just for asking for a balance. Won't be using this machine again. Apparently this company took over from Sainsburys atm.

Avoid this ATM wherever you see Note Machine. My bank card got swallowed up and not returned. The machine subsequently booted down showing Windows 7 software. Why oh why are they still using Windows 7 which became obsolete 5 years ago?

AVOID NOTEMACHINE ATM'S IN FUTURE - THEY ARE CRAP MACHINES RUNNING ON OUTDATED WINDOWS SOFTWARE! THE COMPANY SHOULD BE ASHAMED OF THEMSELVES. THEY ARE TOO TIGHT TO UPDATE THE SOFTWARE ON THEIR CASH MACHINES.

If you have an international card i would say: skip NoteMachine ATM. They have outrageous access fee and exchange rate markup, in comparison to a lot of other ATMs from different banks we have seen in Scotland.

Also if the screen pops-up with the choice to continue 'with' or 'without' conversion, choose without. It will cost you less. We didn't now that - that's our bad. So, we learned that the expensive way, unfortunately :|

However that doesn't play down the excessive acces fee and exchange rate markup - if you choose to continue with exchange - of NoteMachine. We used another bank and there access fee and rate markup was much lower.

Big sign above machine says "FREE CASH WITHDRAWALS". But when I go to make a withdrawal it says it wants to charge me £2.95, but okay. However, it then went ahead and charged me £3.95. Dishonest and expensive.

Cash machine failed to dispense cash, £50.00 despite showing that the machine was online. It would appear the machine was empty as I could hear the machine attempting to dispense the cash. When I queried this with the staff at Morrisons Louth they said that the machine was empty. I then asked why no one had placed a note on the machine to deter further use. They replied stating that they were allowed to touch the machine, they directed me to the 0800 number on the machine, but I had no phone, reluctantly they provided a phone, the call only resulted in an automated reply asking me to contact my bank.
I can see from other review my experience is inline with many others, I can only recommend that everyone avoids using these machines and in respect of Morrisons I can only state that they are complicit, they have a responsibility to protect their customers from this company. I will be contacting Morrisions myself to make a complaint.

Note machine took over March this led to what must be the Worst service in the World this is no exaggeration every week out of order Ne12 Forest Hall North Tyneside honestly l would be Ashamed to tell anyone l owned this joke of a company dismissal

Worst thing Sainsburys could have done was to sell their ATMs to Notemachine. No customer service when you try to contact them - recorded message - contact your bank!!! Out of order more often than it’s working and finally - must be having a buffet inside cos it eats more cards than it returns. Avoid and go elsewhere!!!!!

I had a similar experience to other one-star reviewers. This was at Sainsbury's, Frome. The ATM would not let me choose an "Other" amount of cash to withdraw and I cancelled the transaction. My debit card was ejected and I left it in the slot as I was telephoning Notemachine to obtain advice. I was part way through the menu of options on the phone when the ATM swallowed my card. Now I have to arrange for a new card. Sainsbury, it seems that you have made a bad choice here.

The ATM outside Sainsburies in Gloucester Quays swallowed my card as it decided it would reboot itself half way through my transaction. I was going on holiday that morning and had to leave without a card! I went inside and the duty manager told me they were no longer managed by Sainsburies and this has happened a lot since NoteMachine took over. I will never use it again, and I mean NEVER!

On 26/03/2025 i used NoteMachine atm to withdraw £250 but the atm rebooted and thankfully my card came out & my £250 did not come out so i checked my account & my £250 was taken from my account i contacted my bank & my £250 was refunded & on 24/04/2025 my bank "stole" taken back my £250 because NoteMachine said that my £250 was despenced.That is a lie that is fraud & i want my £250 back & i have started legal fraud case aginst my bank & ATM company ,the stress this has done to me is crazy its my £250 that is two days work for me & it has been taken twice

Tried to withdraw money from Sainsbury’s ATM in Redditch. Never used before always used Morrisons. I wanted to take out 80£ then at the end I’ve noticed that they will charge me so I aborted transaction and tried again. I find out two days later that I’ve been charged twice. My 80£ is in limbo over the bank holiday reported to HSBC but I have to wait as transaction is pending. Weird. Do not use that atm