NoteMachine Reviews 

Card was swollen, so called on the number given on that useless machine. The only thing they do is apologies for inconvienience. I know how to block my card. I need solution, not apologies. Apparently they are not responsible for nothing. I need to pay for ordering my card and there are not even compemsation for that.

My 82 year old father has just had his bank card swallowed by one of thier useless machines.
I tried ringing the number they give but I just got an automated voice saying if your card has been retained the machine then were sorry there's nothing we can do.
So he is 200 miles from home with no access to his money.
Why your machines even have the facility to just take someone's card I don't know, absolutely disgusted.

The machine located in a well known supermarket offered me the money and then swallowed it back. I naively rang up the phone number on the machine. But I later realised looking at their website that the ‘customer’ in ‘customer service’ is the supermarket. The supermarket customer has no contract with NoteMachine, the supermarket has the contract with NoteMachine and NoteMachine has to provide the service without the machine routinely breaking down, swallowing back money etc. That’s why they say they ‘help’ by transferring you to the bank - except when they did so, it was a Sunday and the bank was closed. According to staff at the supermarket, the machine routinely has faults. But NoteMachine, part of private equity firm Corsair, relies on banks to bail them out with the operators telling shoppers in their customer supermarket to raise a dispute notice for any money the machine swallows back. I won’t use the machine again because from what supermarket staff have told me it is not fit for use, routinely going wrong. It’s not the ground floor staff at the supermarket’s fault but they are confused about the line of responsibility, thinking they have nothing to do with it but they are providing the service through N-Machine and the supermarket’s national management should be dealing with this because it is not getting the service they contracted for for shoppers. The supermarket is the customer. ‘Dispute’ has a meaning and it means N-Machine is disputing that the money has been swallowed back. If it has been taken back and has still been taken out of the bank account, N-Machine then relies on the bank to refund.

Card thieves with absolutely NO responsibility and accountability
I am on vacation with absolutely NO access to my funds because of you and your piece of …. machines. How can you not look after your users? .
NO-ONE ANSWERS YOUR SO CALLED COMPLAINTS LINE IT JUST RINGS OUT!!
DO YOURSELVES A FAVOUR, PEOPLE AND DO NOT USE THIS SO CALLED SERVICE UNLESS YOU NEVER WANT ACCESS TO YOUR MONEY!
I HAVE NEVER IN MY LIFE BEEN SO ANGRY AT A COMPANY. NO ACCOUNTABILITY WHATSOEVER

Budgens at Ringwood. Machine swallowed my card. Took an hour to get through to someone to cancel it. Now have to wait 5 “working!” days for a replacement. Staff on the the so called help desk were particularly unhelpful. Just giving me stock answers with zero empathy. Apparently, according to Claire, there is no one on this planet (not her exact words) that could tell me why I lost my card. I would never trust one of their machines ever again!

went to use the machine, put in my card and it swallowed it! i called the number on the machine, which was the most unhelpful customer service i’ve ever used, and then while i was standing near the machine it decided to turn on again! just completely reset with my card inside saying it was out of service, then it went back in service for a few minutes, switched off, then went on again. absolute theives, don’t use their machines.

0 stars! Liars, cheats, fraudsters!!! I tried to draw out a mere £30 (plus £1.50 charges). I walked away with £30 cash, however when checking my bank ac, I’d been robbed of a further £90 (plus £4.50 charges). 3 months later I received a letter from Nationwide saying that Notemachine Ltd found no discrepancy. Have been robbed! Shame on you noteworthy ltd and shame on Nationwide for not doing more to protect its customers!!! Absolutely disgusted!!!

DO NOT USE THESE MACHINES!!!!!! I would give no stars if I could. I have just used a machine inside a food hall. I have used this numerous times without a problem but have seen others who have had problems. I assumed it was the customers card at fault. It clearly is not. This time the machine swallowed my card for no reason then just said it was out of order. I was only asking for a balance. I called the number on the machine and the girl I spoke to was disinterested at best and said she had no idea why it happened and could only put me through to my bank. I now have to wait 5 days for a new card and pin. After reading the info on here i will never use one of these type of machines from this company again and warn everyone I know. Who owns these machines anyway and what body regulates them. Are they part of some organized scam? How is this being aloud to happen? What happens to all the cards that they find when the service engineer opens it up? Even if the bank cancels the card it still makes me feel something is not right. I am going to investigate this further through Trading Standards Watch Dog .

The machine didn't dispense my cash however took it from my account. Complete headache trying to get it back as the company cant refund and you have to raise an issue through your own bank. Not a happy customer

If a notemachine ATM swallows your card or takes your money don't call them. They'll just tell you to call your bank and hang up on you if you even try and complain.

These machines are a waste off time and effort avoid at all times don't entertain these machines it takes your card and when you call customer service they are useless aragant pigs they don't want to no please please listen when I say DO NOT USE waste of time sarcastic horrible customer service and if I could I would go and confront them face to face and tell them what I really think !!!

In October a machine instore that you service took £200 from my account and said I had the cash which I didn't have,I kept every receipt yet you still haven't refunded me when you know the machine was faulty

Terrible company. Press this button, press that button, press the button you have already pressed. Are you sure ! A notoriously faulty machine swallowed my card today and failed to open its operating screen to press its siull buttons. Calling the number of the machine the operator could not have been less helpful. COWBOYS !

Awful, machine took my card which had no problems and plenty of money to withdraw - contacted customer services who couldn't give a toss - useless company avoid using at all costs!!!!

Don't understand the negative reviews on this company, I have a notemachine cash machine around the corner from where I live and use it several times a week and have done for the past 3 years without any issue.
What I will say is atm machines can have issues I have experienced them from natwest ones and the post office, in those situations it also too 3-5 working days to refund.

Tried to withdraw £250 on 16/08/20 from a machine at Costco in Cardiff and no money came out. Called Note Machine who told me the money was automatically returned to my account in 3 days to a week. I have called them several times and the story changes but the theme seems to be that it is the fault of my bank in USA.
Here we are at 2/10/20 and still no money in my account and my bank has not had a reply although they did start an ATM investigation on 24/08/20. These Note Machine customer service people either dont know what they are saying or openly lie and I think it is both. I have reported the whole thing to Costco head office who are investigating.

WORST EXPERIENCE WITH THE COMPANY. THEIR MACHINE RETAINED MY CARD AFTER MAKING LOUD BEEPING SOUNDS, WHEN KEYING MY PIN. WHEN I PRESSED CANCEL TO GET MY CARD BACK (NEED MORE TIME), THEY MACHINE DETAINED MY ATM CARD FROM NATWEST. THEY ARE SCUM BAGS/ FRAUDSTERS. I WILL CAMPAIGN FOR THEM TO BE STRIPED LICENSE AND STOP TRADING IN ENGLAND. THEY CANNOT PAY FOR THE PAIN AND EMOTION SUFFERING THEY HAVE COST. INCONVENIENCE OF NOT HAVING FOR THE NEXT SEVEN DAYS PLUS AND TODAY IS FRIDAY.
EVERYONE/PEOPLE SHOULD AVOID NOTEMACHINE AT MORRISON STORE. THAMESMEAD SE28. IF YOU USE THEM BE QUICK, BECAUSE OF THE SCUMS SETTINGS. THEY DONT DESERVE ANY STAR.

This is a scumbag company
They steal your money at ATMs
Call me on 07986615207
Stole £200 .00 after ATM did not issue cash. Intend to sue these lieing cheating scum

I've only used notemachines a few times and I'm pretty sure I lose more money to the scam machine than I actually draw out. Avoid at all costs because you will not get your money back.

I withdrew money from NoteMachine in Penrith. It told me to take the notes, but the metal lid on the machine didn't open. The money was stuck behind this lid. I called the number on the machine, but the people were SPECTACULARLY unhelpful. Still trying to get my cash back.
Broken machines, incompetent staff - AMATEURS