NOVA Greece Reviews 272

Really bad customer service and they even charge you to call them. The big problem is that all the mobile companies in Greece are overpriced and terrible.

This is the most USELESS company I have ever dealt with in my life!!
I gave up with them and wanted to cancel my subscription and they won't even let me do that!
I have been a customer for 12 years!!!

This company is so crap. You pay monthly but the service is not good. How many times we call the customer service to fix it but still nothing happens. This is hilarious and bad experience.

The WORST company i have ever had for phone services. Fake charges, no actual customers service (they dont care), it has become like a fraudulent company. I dont know what happened cause i had them for almost 20 years on cable.tv and internet and everything was fine (when they were with Forthnet)
Now, they function very unprofessionally.
STAY AWAY.

Νομίζω μας κοροϊδεύουν. Μετά από 3 μήνες ακόμα παρακαλάμε να έρθουν να τραβήξουν την οπτική ίνα που βρίσκεται ακριβώς απέξω από το παράθυρο μας. Επικοινωνήσαμε με την τεχνική υποστήριξη και μας είπαν ότι δεν υπάρχει οπτική ίνα στην περιοχή. Όταν τους είπαμε ότι είναι ακριβώς απέξω, επειδή την εγκατέστησε ο γείτονας, σαστίσαν και μου κλείσαν το τηλέφωνο στα μούτρα. Ταυτόχρονα δηλώσαν online ότι το αίτημα μου λύθηκε! Τώρα κοιτάμε να αλλάξουμε εταιρία...

The worst company. We pay for 100mbps internet but we get 1.42mbps (today's speed measurement). We have been reporting the problem for years but nothing has been done. They forced us and we paid their own technician who came and said we have a short circuit. We paid a technician to dig out the walls and redo the wiring. Of course there was no short circuit. Of course they don't admit that the problem is theirs. The router keeps reconnecting because the connection keeps getting cut. Stay away, these are scammers.

17/05/24 contract. New mobile as an inducement. One month in no mobile. This is fraudulent selling - a criminal activity.
The Support button is just ornamental!

Απαραδεχτώ 1 εβδομάδα χωρίς ίντερνετ
Έχω επικοινωνήσει μαζί τους φέρνουν τεχνικόυς δεν κάνουν τίποτα κανονίζω η εξυπηρέτηση πελατών δεν βοηθάει μπορεί και να μην τους πληρώνουν για αυτό δεν κάνουν την δουλειά τους σωστά
2η φορές εχω κάνει αίτηση και 2η φορές μου στέλνουν μετά "TEXNIKH YΠOΣTHPIΞH NOVA: OΛOKΛHPΩΘHKAN OI AΠAPAITHTEΣ ENEPΓEIEΣ ΓIA THN OPΘH ΛEITOYPΓIA THΣ ΣYNΔEΣHΣ """ ANAΦOPAΣ "". AN TO ΘEMA EΞAKOΛOYΘEI NA YΦIΣTATAI, EΠIKOINΩNHΣE EK NEOY MAZI MAΣ. EIMAΣTE ΠANTA ΣTH ΔIAΘEΣH ΣOY"

Ενώ δεν έχουν κάνει μα τίποτα απολύτως...
Είμαι πελατης της Nova 5 χρόνια και πρώτη φορά μου το κάνουν αυτο ...

Σκέφτομαι τους πληρώνουμε τσάμπα;

Four days without mobile phone connection, waiting for a simple confirmation call,after contacting them numerous times. Worst communication company ever.

i pay around 34 euro for month, frist 4 month they give me 70mb and after they give me 10-30mb and most time is 10mb and some time 2mb, i call and they say come change the sim card, i change and still same i call them and they say you need to wait 5 day to fix it, after 5 day the internet come in normal speed but after 1 month internet come back with 10mb, shame on you nova !!!

Many parts of Greece no connection whatsoever. A person sitting next to me calls me but no connection at all. Cannot dial international numbers , starting to dial the first zero and it is dead as a doornail. I informed them a month ago but they have done nothing to rectify the problem.Biggest mistake of my life going with Nova will go back to Cosmote even if I have to pay a fee for leaving Nova as I'm losing business with this dreadful company. They should be taken to court for BS info but here in Greece you could wait 10 years before it reaches court.

The worst phone company. They are thieves and the operators are rude. They should take them to court. I recommend that you do not make contracts with these criminals

They are criminals, nothing else. Selling a high-priced product that does not provide you with the services they tell you it would. The internet cuts of all the time, when you call them they say: mm we cant see any disconnections, have you tried restarting the router? I want to cancel and they want me to pay a cancellation fee, even though I pay 50 euros a month and almost lost my job because the internet cuts off constantly and I am also working at customer service where this CANNOT happen. Its a company that should be dragged to trial by all of us.

Εάν μπορούσα θα τους είχα βάλει μπουρλότο διότι με έχουν 5 μέρες και μου λένε πως όλα είναι εντάξει από ότι βλέπουν αλλά εγώ ούτε τηλέφωνο ούτε internet και όλα αυτό γιατί ζήτησα να έχω static IP. Ποια σοβαροί ετερεια βάζει κόσμο που δεν είναι γνωστή του θέματος να κοροϊδεύουν το κορμάκι. 35 χρόνια μηχανικός δυκτιων και αυτά που άκουσαν τα αυτιά μου με στείλανε να μου πει ο τεχνικός του ΝΟVA πως πρέπει να καλέσω τεχνικό ΗΥ να έρθει στο σπίτι να μου σύνδεση το ρούτερ...πρέπει να είχα πάρει 30 φορές και δεν τους καίγεται καρφί για εμάς τους πελάτες......

after several years of contract with wind it changed its name to NOVA and this is where the problems began. the internet keeps cutting out and the rooter they provided me overheats and shuts down or loses connection. they acknowledged that the problem is theirs but they said that if I want to change the rooter I have to pay for it!!! unacceptable given that my contract provided for it to be free. they are scammers!!! change operator if you want a good service for what you pay!!

The EON TV site is inconsistent, crushing at will. Bad service.

Literally one of the most toxic companies in the world, they might change name (Wind), but not their habits, they misinform you or not inform you at all, treat you like poopoo, provide an awful service and are rude and assumptious.
Honestly if things would work right they should be in jail since they offer free services and give you no contracts only to charge you for those.
and YES, THEY EXPLOIT PEOPLE IN NEED INSTEAD OF HELPING, SO I ADVICE YOU TO GET AWAY FROM THEM.
P.S. now i understand why the first time we went there there a screaming man.

Συχνές αποσυνδέσεις κακή ποιότητα σύνδεσης ενώ η γραμμή είναι 100αρα σε περιοχή με καλό σήμα και καλή ταχύτητα γενικά
Η εξυπηρέτηση πελατών κάκιστη, δεν βρίσκουν τον λόγο των αποσυνδεσεων και μας παροτρύνουν στο να αλλάξουμε ρούτερ η καλώδιο με δικας μας έξοδα
Εννοείται το πρόβλημα δεν λύνεται
Πήγαμε cosmote και σωθηκαμε

I thing the worst isp in greece
All the time internet crashes i have called so many times for a technician and if he does come he doesn't fix anything last time he make it worse

I made contract with nova internet for 2 years it start December 2023 since the installation I didn’t receive a single day internet in my house but i pay 3 bills already. I had many phone calls with technician service and customer service plus i went nova shops for many time but I still don’t have internet and nobody wants to fix the problem. It is obviously that they are robbing me. Is there anyone there can tell me where i have go to find the solution ?