Novostella - 4 Pack Blink Lights, 25 Watts The Novostella 4 Pack Blink Lights, advertised at 25 watts, are relatively easy to use with an iPhone app for control. As a member of a three-piece stoner d... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had to re-add the lights several times before all four (4) of them would stay online, and follow the identical schedule I put in. Be attentive to getting them all on the identical network, and so... Toon meer
Well for one, my experience isn't yet over. I'm being sent a request to provide a review, when the order has yet to be delivered. Took multiple days for help center to get back to me. Still awaiting s... Toon meer
After 5 years my lights began to flicker and became uncontrollable using the remote. I contacted Novostella to purchase a new remote—which seemed to be the issue. It was not so I continued to work w... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Contactgegevens
919 North Market Street, Suite 950, 19801, Wilmington, Verenigde Staten
- shop@novostella.net
- novostella.net
3,6
Gemiddeld
216 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Happy-end
Thank you for returning my money and for answering very quickly. Everything has been resolved.
13 februari 2022
Antwoord van Novostella
Hello Lidia
Really sorry for the inconvenience. I just checked your order, it shows the item you bought was out of stock now. After talking with my workmate and warehouse, it will need a long time to back to stock. So I have cancelled your order, and you will get the refund soon. to express our apologies, I have sent you a discount by email, please check it
You cancelled my order without a single…
You cancelled my order without a single reason why . Horrible customer service.
11 februari 2022
Antwoord van Novostella
Hello Chris
Really for the unhappy experience.
I checked your order. You bought a 20ft day light strip light before.
Cause the item was out of stock, and our company decide not to produce this light in the future.
So I have removed this product from our store and cancelled your order.
Sorry for that we didn't contact you before cancelling the order.
And to show our apologies, we can supply you a better tunable white strip light with the same price.
You can see this link
https://www.novostella.net/collections/indoor-led-strip-lights/products/20ft-6m-tunable-white-strip-lights
You just need to make an order, and I will arrange the shipment for you asap and refund you the difference.
I am really disappointed with the…
I am really disappointed with the automation support on these new smart floodlights. They appear to be the dumbest smart lights out there. Everything has to be done from the app. My other Novostella flood lights have much more functionality through automation applications than these new ones. They ARE very bright but not worth the extra price I paid for all the features I can only use through the app. Never will I again be an early adopter with a Novostella product.
10 februari 2022
Antwoord van Novostella
Hello Robert
Really sorry for the unhappy experience taking to you.
AuroraLux is our new product, we design it for the Aurora effect.
We just thought our customers will like it. We have send you a email, we will try out best to solving the problem there.
Great lights
Great lights. Fast free shipping. Easy set-up with the app. I have 8 lights using festive colors for holiday seasons. Looks awesome!
20 januari 2022
Exactly what I ordered with great customer service
After the delivery service lost my package Novostella helped right away and sent out a new product which arrive the next day. Would definitely purchase from again, great customer service.
15 januari 2022
Antwoord van Novostella
Hello Kris
Really sorry for the issue.
It seems like your package was lost after checking.
And we have sent you a new one, it will arrive you tomorrow
SERVICE REVIEW ONLY
I ordered a 2 pack of Ardor 60W RGB LED Flood Lights. Shipping was free - great! Order was said to arrive in approximately 5 business days - great!
So the fifth day came and went and then about the 9th day I tracked my order. The ‘Shop’ app and UPS stated it was delivered. But no package ever arrived. I know this is the season for porch pirates but that’s never been an issue in our neighborhood. Things happen, I get it.
I emailed Novostella customer service to report the issue. I will admit my frustration over not getting a reply within 24 hours. However, late last night I got a very helpful reply and they are now sending me a replacement. Great!
Will happily submit a product review once I receive them and try them out.
15 november 2021
Antwoord van Novostella
Hello Ted
Really sorry for the issue.
We will check your problem with UPS.
And we have arranged a shipment of new replacement for you
Perfect process
12 november 2021
Great Products Long Lasting
I'm glad I found your company. you have affordable products at good pricing. I wish I could get contractor discounts to sell more of your products. I will still purchase items as needed occasionally.
4 november 2021
Great product
Great product, lackluster shipping. After getting the first shipment lost in transit, they quickly got a replacement sent via overnight shipping.
Super happy with the product now that I have it.
28 oktober 2021
Excellent product and very easy to use.
Excellent product and very easy to use.
As a person who sold commercial and residential lighting for 30 plus years, I was very impressed with the quality of these fixtures.
Already buying more for myself and family members.
16 oktober 2021
Responsible group
I have purchased from this site a number of times and have always received my order in a timely manner.
8 oktober 2021
Antwoord van Novostella
Hello David
Thanks for your review. We use expedited shipping now, it's free and our most of our customers will receive the package in 3 days after the order
Outstanding Products
The lights are outstanding and beautiful. The packaging was not damaged at all. Came with everything I needed. Novostella is amazing!
11 maart 2021
Review zonder uitnodiging
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.