NuggMD Reviews 269

Antwoord van NuggMD

4 jun 2026

Thank you so much for the wonderful review. We’re really glad to hear the process felt easy and that you felt truly listened to during your appointment. Our team and doctors always aim to understand each patient’s situation, especially when you’re managing something as serious as back pain after surgery at such a young age.

We appreciate your recommendation and are grateful you chose us to support your care. If you ever need anything moving forward, we’re here to help.

Antwoord van NuggMD

4 jun 2026

Thank you so much for the wonderful 5‑star review. We’re really glad to hear the process felt easy and that you felt listened to throughout your appointment. Our team and doctors truly aim to understand each patient’s situation, especially when you’re managing something as serious as back pain after surgery at such a young age.

We appreciate your recommendation and are grateful you chose us to support your care. If you ever need anything moving forward, we’re here to help.

Antwoord van NuggMD

Geüpdatet op 8 jun 2026

Hello, we would be happy to assist with this. We have sent a request for more info.

Update: We were able to find your account and have emailed you directly to assist with getting you registered and sorted, but we have not received any reply. Please check your email for one from NuggMD.com.

Antwoord van NuggMD

Geüpdatet op 28 mei 2026

Hi Jim — we’re sorry you’re still having trouble with your state application. We reviewed your account and the full message history again. Our team asked several times for the exact correction you needed so the doctor could update your paperwork, but we weren’t able to get that information from you.
To clarify the refund situation: once a doctor issues a medical certification, it becomes a non‑refundable medical service. That policy applies to every patient. In your case, because you repeatedly declined to answer the basic questions needed to correct your certificate, we offered a refund as an exception so you could discontinue the evaluation entirely. That offer was made to resolve the situation after we were unable to get the information required to fix the issue.
We also do not provide “fake paperwork.” All evaluations are completed by licensed physicians, and the certificate you received is the same document issued to every patient.
If you’d like us to correct your certificate or help you move forward with the state, we’re still willing to assist — we just need the specific change you want made

Antwoord van NuggMD

28 mei 2026

So glad we were able to help!

Antwoord van NuggMD

28 mei 2026

Hello, I'm sorry to see you are having trouble with the application. We checked your account and it seems you have not finished the application yet; you stopped on the ID step. The ID uploaded expired in January, which is why it is not letting you move past that step. Support will email you to help get you sorted.

Antwoord van NuggMD

28 mei 2026

Hi there — I’m truly sorry to hear you felt this way. We never want any patient to walk away feeling unheard or unsupported.
To clarify what happened on our end: the doctor requested documentation so they could safely and legally review your allotment increase. We weren’t provided with any records, which meant the doctor could not move forward. State rules require supporting documentation for increases, and our doctors can’t override those requirements.
There is a small fee for the doctor to submit an increase request, but the review itself is not charged. The fee only applies when the doctor is able to complete and submit the increase to the state.
Our team does not hang up on patients, and we don’t delay transfers — we responded once the doctor completed their portion. We understand this process can be frustrating, especially when you’re dealing with health concerns, and we truly wish your experience had felt smoother.

Antwoord van NuggMD

28 mei 2026

Hi there — I’m sorry to hear you’ve had a frustrating experience, and I appreciate the chance to clarify what happened on our end.
In California, the mailed ID card is optional. The state recognizes the doctor’s letter as the official document that makes someone a patient — the wallet card is simply a convenience item for those who want one, which is why there is a separate $25 charge and why not everyone chooses to order it.
In your case, we did mail the card twice and provided proof of both shipments. Even though we showed that both were sent, we also offered to resend it a third time at no cost to you so you wouldn’t be left without a card.
We don’t use tracking numbers for these mailings, which is why tracking isn’t available, but we absolutely do send them — and we made multiple attempts to get yours to you.
We truly want every patient to feel taken care of, and we’re always happy to help make things right if something goes wrong in the mail.

Antwoord van NuggMD

28 mei 2026

Hi there — I’m sorry to hear about this experience. We’ve tried to locate your account based on the details in your review, but we haven’t been able to identify you yet. We’ve reached out privately to request more information so we can look into what happened and make sure you’re taken care of.
Our doctors should always be reachable for evaluations, and if there was a connection issue, we’re more than happy to review it and help resolve your refund request once we can confirm your account.
We appreciate you being with us for years, and we’d really like the chance to sort this out for you as soon as we have the details.

Antwoord van NuggMD

28 mei 2026

Hi there — I’m sorry to hear about your experience. We’ve tried to locate your account based on the details in your review, but we haven’t been able to identify you yet. We’ve reached out privately to request more information so we can look into this properly.
A small number of patients did receive a renewal message in error indicating they still had a free renewal remaining. We understand how confusing and frustrating that can feel, and we’re happy to review the situation once we can confirm your account.
We’d really like the chance to look into this directly and make sure everything is resolved correctly. As soon as we have your details, we can take care of it right away.

Antwoord van NuggMD

Geüpdatet op 1 jun 2026

Hi there — I’m sorry to hear this was your experience. I looked into your situation and think I see why you haven't received anything yet. You created a second account and appear not to have finished the application to renew.

We did reach out to you by email to explain and help correct but you have not replied so we have refunded that payment, will see those funds back on your card in 2 to 3 business days.

Antwoord van NuggMD

28 mei 2026

Hi there — I’m sorry to hear you felt unsupported. We’ve reviewed the conversation on our end, and we do see that our team responded and explained the Illinois allotment‑increase process. The rep also asked for the medical reason for the increase so we could pass the request along to the doctor, but we didn’t receive a reply after that message.
We’re always happy to help with increases, but Illinois requires a medical justification before a doctor can submit one. Without that information, the doctor isn’t able to move forward.
We truly want every patient to feel helped and heard, and we’re glad you were able to get your renewal completed elsewhere. If you ever decide to return, we’re here and ready to assist.

Antwoord van NuggMD

28 mei 2026

Hi there — thank you for sharing your experience. We’ve tried to locate your account based on the details in your review, but we haven’t been able to identify you yet. We’ve reached out privately to request more information so we can look into this directly.
For clarity, renewal dates are set by the state and begin on the day the doctor completes the evaluation. Renewing early does not extend the previous certificate — the new one replaces it as soon as it’s issued. We understand how frustrating that can feel if you weren’t expecting the dates to change, and we’re happy to review your situation once we can confirm your account.
As soon as we have your details, we can take a closer look and make sure everything is handled correctly.

Antwoord van NuggMD

28 mei 2026

Hi there — we’re sorry to hear you feel this way. We’ve tried to locate your account based on the information in your review, but we haven’t been able to identify you yet. We’ve reached out privately to request more details so we can look into this directly.
We absolutely do renew patients’ cards, and we never want anyone to feel like they paid and received nothing in return. Once we have your information, we can review what happened on your account and make sure everything is handled properly.
We’re here to help as soon as we can confirm your details

Antwoord van NuggMD

28 mei 2026

Hi there — I’m sorry this was frustrating for you. We reviewed your account, and your certification was issued and valid for 30 days, which is the standard state‑set window to complete registration. After approval, we sent the instructions outlining that timeline, but we didn’t receive any reply or acknowledgment.
When you reached back out a little over two months later, the certification had already expired, which is why a reissue was required along with the standard $20 state‑submission fee. We understand how disappointing that can feel if the timing wasn’t clear.
Our team did explain the process and the reason for the additional fee, and we’re always happy to walk patients through the next steps. If you’d like us to take another look or help you move forward, we’re here to assist.

Antwoord van NuggMD

28 mei 2026

Hi there — thank you for taking the time to share your experience. We’re glad to hear the appointment itself went smoothly once you were able to connect, but we understand how frustrating the initial delay felt.
To clarify what happened on our side: that particular week, our New Mexico doctor had an unexpected availability issue. New Mexico is one of the most difficult states to onboard physicians for due to the complexity of the state licensing process, so we currently have only one NM‑licensed doctor. That doctor works Monday through Friday, which means weekend coverage isn’t available in this state the way it is in others.
Because of that, the system showed the doctor as offline until they returned to their scheduled hours. Support explained this, but we understand how disappointing it is when you were expecting same‑day access.
We appreciate your note that once the doctor was available, the rest of the process was quick and easy. We’re always working to expand coverage in states with more complex licensing requirements, and feedback like yours helps us improve communication around availability.
If you ever need anything in the future, we’re here to help.