Nationwide Vehicle Rentals Reviews 

Absolute thieves. We made 2 bookings with them - they haven't returned the deposit for either (it's been over a month since the end of the second booking). On the 2nd booking they delivered a faulty van 6 hours late. We called the AA as per their instructions. We were told not to drive the van and sent the AA report to this company. Response told us that a faulty check engine light is standard for this van model and to carry on driving despite AA person's advice to not drive it.

Had to spend more money to arrange alternative man with vans instead. Since then, I've emailed the complaints team 10 times, rang the useless front desk multiple times (they put you on hold to pass you through to complaints and then pretend no one's answering). I've sent them a formal letter of complaint via special delivery after consulting Citizen's Advice. All to ask for a refund on the 2nd booking and to get our deposits back.

I've just called Citizen's Advice again - they advised me to use Trust Online to check if this company had outstanding court orders/fines before I start court proceedings as they might not have enough money to pay a refund back (so going via my bank might be a better route). I paid a small fee to do so and found out that this company has 13 outstanding judgements - presumably from previous customers who were as irate about their service as I am.

It is utterly inconceivable that they're still allowed to trade. Now trying to scrape money back via bank as it seems unlikely that they'll pay anything even despite court orders.

I wouldn't have even given them one star, more like -10, truly awful scam artists.

Well where do I start, 9 Seater van arrived to find tyre pressure warning light on, and service light saying 300 miles due, rang the driver who dropped it off he said not to worry as tyres have been checked, so we went on are travels Bearing in mind we told the company we were doing at least 1300 miles tyres kept going down, service light on everyday as I had done over 300 miles to our destination, We came home expecting the van to be collected next day to find van still with me for nearly two weeks later, endless phone calls,tried contacting the company on the phone for a least an hour before picking up, eventually they came for it, told I would get my 500 refund waited for weeks,So I ended up ringing my bank who got involved and stopped there payment they tried contacting the company to no avail, and after nearly 2 months I just got back my full money for the deposit and the rental of the van in full Guys you need to contact your banks

Booked a transit van six weeks in advanced and all they could do is offer me a much bigger van for hundreds of pounds more. Useless.

I appreciated how flexible they were with pickup and return times. The van was clean, reliable, and spacious enough for all my moving boxes.

DO NOT USE THIS COMPANY…I booked a van for my recent move and paid the fee with a holding deposit totaling just under £400 for one days rental. The night before they were due to drop the vehicle, I had a email sent to me saying that they could no longer provide me with the vehicle I had booked and offered and much smaller one at a later time in the day. They did not respond to any calls and I had waisted so much time on hold music. They did eventually respond to my email agreeing to cancel the booking (as I had found another provider) and they have advised they would return my money. 2 weeks on, still waiting and still no one picking up the phone. All round awful. Stay clear.

Absolutely seamless experience. The car was pristine, customer service was prompt, and the unlimited mileage option gave me complete freedom on my road trip.

Terrible experience, I have been chasing them for my £750 deposit for over 2 months now. They don’t reply to any emails and phone calls. It seems to be a pattern with them as I read several other reviews of customers saying exact same things.

Like so many others have found, vehicles are ok, if really battered. The problem is you don’t get your £250 deposit back, so the real cost of rental is significantly higher than expected. It is impossible to contact NVR by phone, so all you can do is leave a poor review in the hope of warning others. Don’t use this company.

Daylight robbery, won't be using again. Refuses to return large deposit (£5,000) despite no damage to vehicle etc. and now are uncontactable.

My first time renting with them, and I’m already a fan. The process was quick, transparent, and affordable. The car was in perfect condition and great on fuel.

Giving one star only because I can't give 0.
My deposit money is still outstanding, have not received a single pound back and I have chased this multiple times through their accountancy team, who have never even acknowledged my emails. I have then escalated this as a formal complaint, but I never received a response back. I have called the customer services more times than I can remember, but they don't seem to be able to do anything other than "mark" my request as urgent - but they have allegedly been doing that every time, and yet here I am, with no money being returned. Absolutely diabolical service. Stay clear and don't book with them. They have breached their own T&Cs and contract and they just don't seem to care, happily not returning customers' money.

Absolutely terrible experience with National Vehicle Rentals. We hired a van in August and paid a £250 deposit, which was confirmed for refund after the vehicle was returned with no damage. It’s now been months, and the deposit still hasn’t been returned.
They never answer the phone — every call involves waiting nearly an hour, only to reach someone who says they can’t help and that the finance team “isn’t available.” We’ve sent multiple emails, including a formal complaint, which has been completely ignored.
This company clearly has no interest in customer service or accountability. Taking people’s money, refusing to issue refunds, and ignoring complaints is unacceptable.
Avoid at all costs — they took our deposit and have provided no resolution whatsoever.

Looks like i am going to have problems getting my deposit back. Keep passing the buck. Also charged me for a full tank of fuel but when the car arrived the tank was empty. Really disappointing as i cant afford to lose £250.00 !!

Awful experience. Van was really battered but then for the collection they kept changing their minds on. when they would collect despite us agreeing a very specific pick up date / time. To add to this, they have been sitting on our security deposit for about 3 months now. I have been chasing weekly and keep getting lots of apologies, but the deposit is not forthcoming. They've stopped replying now so it appears they just decided to take our refundable deposit.

Hired a Luton van twice with a short time in between hires (April 2025). Received one refund of the £250 deposit after a couple of months of asking but I find myself still waiting for the second, some 5-6 months since I returned the van. They are very good in apologising but keep saying they are going to speak to their finance team. Same story each time I chase. Off to the card company now to see what they can do. Wouldn’t hire from them again.

I was very happy when I found that I was able to book an extra long Luton van as I have to move an item that is slightly longer than the standard Luton. The booking process was lengthy as I had to send driving licence details for both drivers as well as proof of address. I got a confirmation but this was just a web page. I expected a confirmation email but got nothing. This meant that I had to spend 25 minutes on hold the following morning. I was only able to get through to reception who could not assist but promised a call back from the reservations team. Nothing. I phoned again later in the day and waited 26 minutes on hold this time. Same again - reception, who could not help. I eventually received an email to say that the vehicle was not available and they could offer no alternative. I must have wasted over 2 hours dealing with this firm. Its now close of business on Friday and I needed the van urgently for Wednesday. So much for a National Firm. Hopeless

I attempted to rent a LWB Luton for a house move. The website states 'No Deposit' however at the final stage tried to take £250 deposit. I had to agree to their terms and conditions, however when you click on them the page is blank (on all browsers). I wanted to check their locations...click the button and they remain visible for less than 1/2 a second. Called their main number to check all of the above...I gave up after being on hold for 16 minutes. This is especially concerning as being able to contact the company in the evident of a problem is vital, especially after moving home.

After giving up on the phone, I emailed them using their online form...never received a response back.

I have never known a company fail across so many areas however looking at other reviews, it would appear this is another company formed on a budget, believeing they are doing the customer a favour.

I don't get it...a company lives or dies on the quality of its customer service...shocking!

Had to wait for 3 hours for the delivery of the van at Manchester airport, inside the van was muddy from the driver, he stated he came from London that’s why he was so late , had the vehicle for 2 months we returned the van polished and clean, when we got back to Australia they sent an email saying the van was inspected and we will get our refund back , nearly 3months and four phone calls and a heap of emails and still no deposit WARNING do NOT use this company , I am seeking advise from a solicitor and ombudsman

I hired a vehicle for 24 hours on 27th June 2025. The vehicle broke down during that 24 hour period and The AA ran diagnostics and found multiple intermittent faults which deemed the vehicle not fit for house removals. I have continued to chase my deposit of £250 ever since and I’m still waiting. They don’t respond to emails, don’t respond to the contact form on their website, if you’re lucky enough to get through on the phone then the staff are friendly and professional however they’re unable to process the refunds themselves, or you can wait on hold for over an hour only to realise the phone will never be answered.
Good luck if you opt to hire a vehicle with this company!

Needed a van for deliveries, and their service made my day stress-free. Booking was simple, delivery was on time, and the van ran perfectly.