North West Office Furniture Reviews 281

Quick and efficient service. Selling a quality product. Their customer service was excellent. Nothing was too much trouble.

Great customer service and good value purchase. I had a small issue and this was resolved quickly. I will definitely purchase my future office furniture from here!

I had a small problem with a chair I purchased eleven months ago.
I sent a photo and within a day I had a very nice reply and within 2 days a replacement part was delivered.
I could not have asked for better service.
Absolutely first class in every respect.

I am very impressed with this company especially Rebecca she couldn't have been more helpful with a very difficult order. Would definitely recommend them to others. The prices are also very competitive. Well done NWOF!!

Excellent customer service. The furniture and chairs were of good quality, they arrived on time. Prices very competitive.
I needed an invoice and emailed sales, the invoice came back within a couple of minutes.
There was a problem with a chair and it was sorted immediately with no fuss.
If you need office furniture I highly recommend North West Office Furniture. We now won't go anywhere else

communication was reliable and delivered on time.

Original order delivered in days. Had some parts damaged in transit. Contacted via email and had a super quick, polite and helpful response. Replacement was sent straight out! Absolutely amazing service. Would definitely use again

Really great service - fast delivery and super helpful customer service. And the product is good quality too...what's not to like? Thanks

Great product expected my expectations

product is good and as advertised at a reasonable cost.the packaging and presentation were spot on. slight delay in delivery by dpd but communication was good. a great outcome and service.well done from a 87 year old.thank you

Fast, efficient friendly service.
Good quality products delivered on time.
Very competitive prices.

Ordering was straightforward, and the delivery was prompt and efficient. When I had a question, the customer service was outstanding. The chairs I bought are of exceptional quality.

I placed an order for 3 Harland barstools on Sunday 4th January. Within an hour of placing the order Rebecca from sales at NWOF replied to me informing me that I had potentially ordered the wrong barstools for domestic use due to their 750mm height. She suggested that I check to avoid a returns fee plus a re-stocking fee. This proved to be correct, and Rebecca promptly processed the cancellation of my order and full refund. This was all conducted on the evening of Sunday 4th January. In my opinion an above and beyond customer service. Based on my experience I would not hesitate to use NWOF again in the future should they have the product I need.

Good value , prompt delivery and excellent customer service .

It would much improve the customer’s experience if you employed a carrier who treated them as a human being rather than a robot. Personally I objected to being informed of a provisional delivery date, without any proposed time slot, and then required to reply within a very short time or have the proposed date altered. It made for a stressful experience both before and at the time of delivery. Try using a reputable delivery company that can give a firm date and time - and then stick to it.

Excellent service, excellent communication and great product.

The delivery was very quick and the agent communicated clearly about delivery expectations. I also love the product and found it's a perfect fit for my home office.

Perfect product. easy to assemble. Just the right product.

I was given a call the day before to let me know delivery and again on the day of delivery to give me a more precise time of delivery.
Very pleased with the products

What an amazing company - fantastic prices, responsive and helpful customer service and nothing too much trouble. Would highly recommend.