Nylahsnaturals Reviews 

To begin, I must emphasise on just how amazing Nylah's Naturals has been for my hair. Over the past year since beginning my subscription of the Thrive and Flourish serums, as well as the Leave-in-Cream, Super Seeds oil, the Maximum Moisture hair mist and shampoo and conditioner, my hair has felt and looked a lot better than it did last year.

The shipping is prompt and arrives within a week of the order being processed.

Despite being such a small team, I have not had to wait longer than 24 hours for a response, although Nylah's Naturals state they would respond within 48 hours.

Customer service is elite, with my only slight criticism being..."I wished the bottles were a tiny bit bigger" since I go through some of the product very quickly but when all said and done, I have been and continue to be very satisfied with Nylah's Naturals and recommend them highly to anyone hoping to rejuvenate their scalp and hair.

Honest & effective.
Nylahs works!
My Caucasian curly hair is amazing.
My daughters Afro hair loves Nylahs!

I did the 90 day challenge after previously suffering from flaky inflamed scalp and some serious hair shed that left my doing a big chop in May. I’ve tried lots of oils, creams, but they would either irritate or not work at all. The Thrive serum has been the best purchase every. Not only did my scalp clear as in no flakes or inflammation at all. My scalp feels so healthy and the shedding it almost next to nothing now. New growth is showing in areas that thinned out and the whole ecosystem of my hair and scalp just seems to be the happiest it’s ever been. I’ve just purchase more of the Thrive. I can’t wait to see the results by Xmas. The pictures don’t lie Also their shampoo and conditioner is amazing. Love it!

I have been using Nylah for over 5 months now, especially the Thrive, Flouish and the Derma Stamp Tool. It has helped with my edges. I use it constiantly, and I have seen a great improvement. I would recommend it 100%. When using these products you have to be patient and consistent to see the growth. Thank you Nylah🙏🏿💞

I have been purchasing Nylah products for about a year. Whilst I cannot talk about hair growth, I can attest to their excellent customer service. When my parcel arrived damaged due to leakage, my products were replaced within a couple of days. It’s great to be able to support a Black owned business and receive such a good result!

Nyla hair; the company are amazing. They have treated me with care , tenderness, compassion kindness.
They don’t know me from Adam but I feel they have taken me under their wing.
My experience is like walking into your favourite shop where the staff look after you, but doing it from the comfort of your own home.
The products are so suited to my hair they are great

Excellent products that have helped my hair feel as it should in this warm weather. My hair feels more moisturised when I use the moisture mist, oil and cream. The breakage has decreased and my hair feels healthier. A little goes a long way too. I fully recommend.

Haven’t received product yet but customer service has been very informative and will be seeing my dr next week

I’ve only recently started using Nylah’s Naturals, so it’s too early for me to comment on my overall hair results. However, my first impressions have been really positive. The products arrived well packaged, they smell lovely without being overpowering, and what has impressed me the most is the exceptional customer care. They took the time to answer every one of my questions in detail, explained how to use the products with mature locs, and even welcomed a product suggestion I made. That level of support gave me the confidence to start my hair journey and I’m looking forward to seeing my results over the coming months.

I received valuable advice from the customer care team. They put my mind at ease and I can't wait to try their products. Thank you again for your help
Much appreciated

I really wanted to like this brand after seeing it recommended so often on social media, but unfortunately my first experience was disappointing from start to finish.

My order took around three weeks to arrive, and I had to repeatedly chase customer service for updates as there was very little communication about the delay.

I purchased the products after completing the online consultation quiz, which recommended the daytime supplements alongside a serum. While the serum appeared to be helping, the supplements caused me to break out across my face, so I had to stop taking them. This left me with almost full bottles that I could no longer use.

I contacted customer services, not expecting a refund, but simply asking whether they would consider sending a replacement serum as a gesture of goodwill, especially as I had spent £77.45 and had already experienced the delayed delivery.

The response I received was that the quiz is only a guide, that I should consult my GP regarding the reaction, and that they could not offer a replacement because the supplements had been opened. While I understand hygiene policies, I was disappointed by the lack of flexibility or goodwill for a first-time customer.

My main concern is that the products were recommended through the company's own consultation quiz, yet when I experienced a reaction, I was advised to seek medical advice because the quiz cannot determine individual sensitivities. That left me questioning how much confidence customers should place in the recommendations.

I appreciate that everyone's skin and body react differently, and I'm not suggesting the products will cause the same reaction for everyone. However, based on my experience, I was left feeling unsupported when things didn't go as expected.

Overall, the products may work well for some people, but the combination of the delivery delays and the customer service response means I wouldn't purchase from them again.

In response to the reply to my prior review: congratulations on completely missing the point 🎉

My concern wasn’t about a collab not proceeding, the issue is that I was in contact with Eva, received an actual campaign brief, discussed and agreed upon rates and payment terms, was asked for my delivery address, phone number and full name, before communication conveniently disappeared. The exact same thing happened again this year.

My personal information is now just floating somewhere with no acknowledgement, no explanation, and apparently no concern from your side. It is genuinely uncomfortable that this has not even been addressed in your response, and it’s weird that you focus on defending your workload rather than acknowledging the actual issue of poor communication and the handling of someone’s personal information.

Nylah is amazing, from their products to their customer service everything is excellent. I have been using the hair products for over 8 months and waited before I wrote a review and I must say they are worth every penny. My hair is healthier, thicker and the products make it very easy to stick to a routine. I've also had a few queries on the way and have spoken to customer service several times and have not been disappointed. They are polite, efficient and most of all helpful. Thank you Nylah for your products and to your team for everything you are doing an excellent job!

I started using Nylah’s products in June 2025 and have seen great improvements in my hair texture’s flexibility and moisture retention. The FAB ingredients are also enjoyed by my son and granddaughter. What I love most is the Refresh & Protect Foam Cleanser! At 69, it’s wonderful to FINALLY be able to quickly clean my scalp without disturbing the protective styles that take so long to put in place. Delighted!

This is the only product that has worked to grow my edges back. I have tried many things but all of them failed. Thrive worked within 6 weeks. I feel more confident in wearing my hair out, rather than hiding behind a headband. Keep up the good work Nylah and the team.

Nylah is the first product that has worked for me since my hair started thinning and shedding. I've still got a way to go, but the results have made me feel a lot more confident, and will continue on my journey to good hair growth using these fabulous products. I would also like to add that my eyebrows hae started growing back too; something I suffered with when I was losing my hair. So, thank you so much for giving me this lifeline. The best product yet 👌🏾 also I'm very pleased with the shipping company; always on time, with notifications each month as a reminder. Thank you 😊

I discovered Nylah products on social media and have been using them for about 5 months now.
I mostly use the Nourish product as I felt that's what my hair needed at the time.
I love how you can quickly apply the product to your hair and that it disperse quickly. My hair has seen less breakage and is more moisturised.
I love the natural ingredients in the products and so happy to finally find a product that suits my hair.

I have just discovered Nylah's products and bought the Superseed Hair Balm which I absolutely love. It's very effective for my 3C-4A hair. It contains great ingredients like jojoba & grapefruit peel oil. Lovely light smell from the grapefruit peel oil (I think) and you don't need to apply too much of the product for the desired effects of soft moisturised hair

My hair journey with Nylah's started when I was browsing Facebook and saw their products, then had a read of the comments.
To be honest, at first I was a bit apprehensive, but then decided that it would be best to give the products a chance to see if they would work for me. Also, I was, at that time, experiencing a bald patch in the middle of my head which was causing me some degree of distress.
My first products were the shampoo, conditioner, leave in creme and hair oil. Shortly after receiving my first order, I decided to purchase the Thrive, Flourish and both day and night tablets.
I can now honestly say that having used these products correctly, by following the instructions, my hair has seen such great improvements, something that had never happened before when using other hair products.
Happily 😊 😊 for me, the bald patches no longer exist, my hair is growing beautifully and has become much thicker.
Finally, I would not hesitate to recommend their products and as long as they remain in business, they've got a genuine and valued customer.
LONG LIVE NYLAH'S!!

I want to be able to give Nylah's my full support because they are doing lots of great work with expanding product options for natural hair, but whilst Nylah’s products are okay, their customer service is not. I've brought a number of things from them and it's not the products letting them down, it's the customer service.

Responses are consistently slow, there seems to be very little urgency to resolve problems, and communication often feels dismissive rather than solution-focused.

I would especially strongly advise against signing up for their subscription service. I’ve had an ongoing issue with my account where I’m unable to view or amend my orders. Because of this unresolved issue, they sent out and charged me for an order that I did not want.

Despite repeatedly chasing them for support, they still have not fixed my account, offered any meaningful solution, or properly addressed the issue. Instead, their attitude has essentially been: “You can just send it back,” while expecting me to cover the postage costs — even though the issue exists because their system/account access isn’t working correctly.

I also explained that I have a disability, which can make it difficult for me to simply make an unnecessary trip to the post office, but this was met with little understanding or effort to reasonably resolve the situation.

To make matters worse, they continue to ignore my emails. At this point, after being left with no resolution and no support, I will now need to look into raising a case with my credit card company regarding the unauthorised charge.

It is also extremely concerning that this is what can happen once a company has your card details through a subscription service — particularly when customers are then unable to properly manage or amend their own orders due to account issues on the company’s side.

It’s all well and good when things are running smoothly, but when something goes wrong, they don’t seem to possess the customer service or problem-solving skills needed to put things right. Overall, the customer service has been extremely poor and disappointing. It makes me sad to write this, because as I said, I want to be able to give them my full support, but they're not doing their part.