Nylahsnaturals Reviews 

Antwoord van Nylahsnaturals

8 okt 2025

Thank you so much for sharing your experience! 🧡 We’re so happy to hear that the Thrive Serum is helping to improve your hairline. Supporting healthy growth and confidence especially around the edges is exactly what it was designed for. We really appreciate your feedback!

Antwoord van Nylahsnaturals

8 okt 2025

Thank you for sharing your feedback — we’re really sorry to hear about your experience.

After checking your customer ID, we haven’t received any communication from you regarding cancelling your subscription. If you had reached out, we would have been more than happy to assist and cancel it for you promptly. Please feel free to email our customer service team at info@nylah.co.uk, and we’ll help you with this right away.

We can also see that you’ve only completed one bottle of our Flourish Hair Serum. As with any hair growth treatment, consistent use over time is essential to see visible results. Hair growth is a complex biological process that can be influenced by many factors, including overall health, stress levels, hormones, and diet, and it often takes approximately 3 to see big improvements. Our formulas are designed to nourish the scalp, strengthen follicles, and create a healthy environment for growth, but patience and regular use are key to achieving lasting results.

That said, we completely understand that everyone’s hair journey is unique. If you’d like support on how to get the best from your products or assistance with your subscription, our team is here and happy to help. Please don’t hesitate to get in touch.

xx

Antwoord van Nylahsnaturals

8 okt 2025

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that you didn’t see the results you were hoping for.

Our Flourish and Thrive Serums are both lightweight, water-based formulations designed to hydrate and soothe the scalp, not dry it out. They’re enriched with clinically proven ingredients that help reduce dandruff, calm irritation, and create a healthy environment for stronger hair growth. It’s very unusual to hear feedback about dryness, especially as the serums are intended for the scalp only and not to be applied directly to the hair strands.

Regarding the burning sensation you experienced, this could indicate a sensitivity or allergic reaction to one of the natural active ingredients. If any irritation occurs, we always recommend stopping use immediately and reaching out to us so we can help. It’s surprising that you continued for five months while experiencing discomfort, we’d have loved the opportunity to assist and guide you sooner.

We’re glad to hear you’re now consulting with a trichologist, we work closely with trichologists ourselves and fully support seeking expert advice for ongoing scalp or hair concerns.

Please email our customer service team at info@nylah.co.uk, as we’d really like to look into your experience further and offer our support.

xx

Antwoord van Nylahsnaturals

8 okt 2025

Thank you for letting us know, and we’re so sorry that your conditioner was missing from your order. 🧡 We’ve immediately shipped the missing item out to you, and it should be with you very soon.

We really appreciate your patience and can’t wait for you to start your hair journey with Nylah!

Antwoord van Nylahsnaturals

18 sep 2025

Thank you so much for taking the time to share your experience in such detail. I can hear the care and commitment you have put into your hair journey, and I completely understand how upsetting it must feel to see increased shedding when you were hoping for the opposite. Please know your concerns are taken very seriously.

As you mentioned, some shedding can occur in the early stages of using a scalp stimulating product like Thrive. This happens because hairs in the resting (telogen) phase are released to make way for new growth in the active (anagen) phase. For some people this phase is barely noticeable, but for others it can feel much more pronounced. While this can be a normal biological response, I fully appreciate how worrying it feels when the shedding seems greater than expected or appears in new areas.

It is also worth considering that hair growth and loss are influenced by many overlapping factors including stress, hormones, nutrition, overall health and scalp condition. Sometimes lifestyle changes such as diet and exercise can temporarily shift the hair growth cycle too. This does not lessen the impact of what you are experiencing, but it does highlight that your hair is responding to a complex set of influences, not only the products themselves.

You have already taken some really positive steps such as regular scalp massage, improving stress management and following a consistent routine. Those are all supportive foundations for healthy growth. At this stage, I would encourage pausing product use if you feel uncomfortable, and seeking an in-depth consultation with a trichologist either with us or independently so that we can look at your scalp health, medical history and lifestyle factors together. That way we can determine whether what you have experienced is part of a normal shedding cycle or if another underlying cause needs attention.

I want to reassure you that shedding does not mean your progress is permanently undone. Hair follicles remain active, and with the right approach, many people do see restoration over time. Your hope for healthier, stronger hair is completely valid, and we would love to support you in exploring the next best steps.

With care,

Antwoord van Nylahsnaturals

14 sep 2025

Thank you so much for your support and recommendation! 🧡 Providing science-backed, all-natural, non-toxic formulas for textured hair is at the heart of everything we do, and we’re thrilled to know it’s making a difference for you. xx

Antwoord van Nylahsnaturals

9 sep 2025

Thank you for your feedback, we’re truly sorry for the frustration caused. We understand how disappointing it is to experience delays, especially when you were expecting your full order within a few days.

To clarify, the Hair Mist has been listed as out of stock and on pre-order since 5th August, while the other item you ordered was shipped immediately and received within 5 days. We’ve sent updates throughout the month, but we completely understand how this experience has still felt far from smooth.

As a small business, we’re doing our very best to keep up with high demand and to improve communication so situations like this don’t happen again. We really appreciate your patience and support as we work hard to get your Hair Mist to you as quickly as possible.

Antwoord van Nylahsnaturals

9 sep 2025

Thank you so much for your incredible feedback and for trusting us in your practice. 🧡 It truly means the world to be a brand recommended by a trichologist, and we’re delighted to hear that your patients have seen positive results with our products. Supporting healthy hair and scalp care with safe, effective formulations is at the heart of everything we do, so your endorsement means a great deal to us. xx

Antwoord van Nylahsnaturals

9 sep 2025

Thank you so much for your kind words! 🧡 We’re delighted to hear our products have made such a difference to your routine and supported your hair growth and health. It means a lot to know you trust us with your hair care. xx

Antwoord van Nylahsnaturals

Gepubliceerd op 9 sep 2025

Thank you so much for your lovely feedback! 🧡 We’re thrilled to hear that after five months of using the Night Vitamins, Shampoo & Conditioner, Leave-In Cream, and Flourish Serum, you’ve noticed growth, softer strands, and healthier hair overall.

Consistency really does make all the difference, and it’s amazing to know our products have become a routine you can rely on. We truly appreciate your recommendation, it means so much to us! xx

Antwoord van Nylahsnaturals

9 sep 2025

Thank you so much for sharing your Nylah Naturals journey! 🧡 We’re overjoyed to hear how each product has supported your hair, from softer, smoother wash days to a healthier hairline, hydrated curls, and nourished braids.

It’s wonderful to know that even your hairdresser has noticed the transformation! Stories like yours mean the world to us and inspire us to keep creating products that truly elevate natural hair care. We can’t wait for you to try the Hair Mist Spray and see the results it brings to your routine. xx

Antwoord van Nylahsnaturals

9 sep 2025

Thank you for your wonderful feedback! We’re so pleased to hear that the Supplement Bundle is reducing your hair shedding and making your hair stronger.

We so appreciate your support ❤️

Kind regards,
The Nylah’s Naturals Team

Antwoord van Nylahsnaturals

18 aug 2025

Thank you for your wonderful feedback. We’re so pleased to hear that the shampoo, conditioner, leave-in, and oil have left your curls softer, more manageable, and moisturised, while also helping to reduce breakage.

It means a lot to us that you value our commitment to healthy, non-toxic ingredients creating safe, effective care for textured hair is at the heart of what we do. xx

Antwoord van Nylahsnaturals

Geüpdatet op 18 aug 2025

Dear Paulette,

Thank you for sharing your feedback. I’m very sorry to hear that your recent experience did not meet your expectations, and I completely understand your frustration.

I can see from our records that your first email came through on Friday evening, followed by two further messages today. As a small team, we operate with a 48-hour response window for customer enquiries, which means we weren’t able to get back to you before your review was posted. While we always aim to reply sooner, we aren’t always available to respond immediately due to the high volume of requests we receive.

With regards to your order, the fulfilment centre automatically generated a shipping confirmation before the full order was complete. I appreciate how confusing this must have felt, and I am already looking into this discrepancy with the team so we can prevent it from happening again.

The Maximum Moisture Hair Spray ran out of stock sooner than anticipated due to high demand, but new stock will be arriving this week and will be sent out to you straight away. Your derma stamp is already on its way and should be with you shortly.

We are committed to improving both our communication and fulfilment processes, and I am grateful that you took the time to share your experience so openly. Your feedback helps us improve and hopefully you are happy with the outcome

Antwoord van Nylahsnaturals

18 aug 2025

Thank you so much for sharing your experience. We’re so happy to hear that the Moisture Retention Leave-In Cream is keeping your curls hydrated and making detangling easier, and that pairing it with the Maximum Moisture Hair Spray is working beautifully for your routine.

It’s wonderful to know your hair now feels moisturised and healthier between washes. We’re also glad our team could check in after your first order supporting you on your hair journey is very important to us.

Antwoord van Nylahsnaturals

13 aug 2025

We take allegations of unauthorised account activity very seriously and would like to clarify the details surrounding your subscription.

Our records show that the subscription was reactivated on 22nd May 2025 from your account, and we have the associated IP address on file. If this activation was done without your consent, we are more than willing to share this information with the police for further investigation.

As explained in our earlier correspondence, we advised that once the order is returned to us, we will issue a full refund including the original shipping cost. Once you resend the products and they are received at our warehouse, your refund will be processed in full.

We understand this has been frustrating and are committed to resolving the matter in line with our policies.

Kind regards,
The Nylah’s Naturals Team

Antwoord van Nylahsnaturals

Geüpdatet op 14 aug 2025

Thank you for taking the time to share your feedback. We’re sorry to hear you feel disappointed with your recent experience, and we’d like to address your concerns clearly.

We can see from our records that your first messages came through at 08:20 on the 9th - the weekend where we are off work then 1:55 pm, 1:51 pm, and 12:20 pm on the 12th, and again at 4:56 pm on the 13th. Our team responded at 12:13pm and 12:20 pm on the 13th with a 15% discount offer for you to purchase Thrive as you preferred. As a small team, we operate with a 48-hour customer service response policy, so while we do our best to reply as quickly as possible, we aren’t always able to respond immediately due to the demands on our time.

We also explained our returns policy, which requires the full bundle to be returned unused in order to issue a refund, as the products were purchased at a discounted bundle rate. Unfortunately, we can’t swap out a single item from a bundle once it has been shipped, but we did offer this discount to help you purchase Thrive separately at a lower cost. giving you an additional 15% off the order

Regarding your experience with Flourish in the past and the shedding you noticed — this can sometimes occur when starting a new scalp-stimulating or growth-supporting product. Increased shedding in the early stages is typically a sign of older hairs in the resting (telogen) phase being shed to make way for new, healthier growth. This is known as “telogen release” and is a temporary stage for some users. While it can feel concerning, it’s generally not a sign of damage to the follicles.

We do our best to be transparent and fair, and we’re sorry if our approach came across otherwise. We’ve reached out directly to you again via email to ensure you have the information you need and to see if we can assist further.

Kind regards,
The Nylah’s Naturals Team



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Update 14.08.25 in response to customer enquiry


Dear Alison,

Thank you for your response. I’m sorry to hear that you are not happy with our reply.

With regards to Flourish, we advise customers that results may take up to 12 weeks to become visible. Using the product for only 1.5 months means it has not yet had sufficient time to show its full effects. We also suggested that you consult with our trichologist or an independent trichologist, for further personalised advice if you are concerned about your results. With regards to our money-back guarantee, please see the full policy on our website for the specific terms and conditions.

Unfortunately, we do not have an equivalent bundle that contains the Leave-In Moisturiser, Hair Spray, and Thrive product together. For this reason, we’re unable to swap your order for an exact alternative as you requested. We have tried to work with you to find a fair solution and have offered two options , either exchanging the Flourish for Thrive by paying the difference with an 15% discount which offers an equivalent discount allocated to the bundle you purchased, or returning the whole bundle unused for a full refund. We are not able to create a bespoke bundle or pricing structure, that you appear to be insisting on as this is not a service we currently offer .

This is not about maximising payment from you and we are sorry you feel that way, The initial order was placed by you in error, and we are doing our best to work with you to find a solution that works for both parties. Unfortunately, we cannot simply swap the bundle as there is no alternative that contains exactly Thrive, Maximum Moisture Hair Spray, and Moisture Retention Cream.

Unfortunately, we cannot keep going back and forth on this matter. We have given you two clear options please let us know which you would prefer so we can resolve this for you.

Antwoord van Nylahsnaturals

13 aug 2025

We’re sorry to hear you feel disappointed and would like to clarify how our subscription service works.

All customers have a 14-day period from the date of purchase to cancel a subscription, as outlined in our terms and conditions, which are clearly displayed at checkout and in your confirmation emails. After a subscription is set up, we also send several reminder emails before your next order is processed, giving you the option to adjust your order frequency, pause, or cancel.

In your case, the subscription was set up for a three-month cycle. Our records show we responded to your emails and explained that we can always adjust the frequency or pause the subscription, but we did not hear from you until after the cancellation period had passed and the order was already being processed.

We do our best to make the subscription terms clear and accessible for all customers, and we’re sorry you missed the window to make changes this time.

Kind regards,
The Nylah’s Naturals Team

Antwoord van Nylahsnaturals

18 aug 2025

Thank you so much for your lovely feedback. We’re delighted to hear that our team was able to support you quickly and give you the flexibility you needed with your subscription.

We always want our customers to feel listened to and cared for, so it’s wonderful to know this came through in your experience. Your kind words mean a lot to us.

Kind regards,
The Nylah’s Naturals Team

Antwoord van Nylahsnaturals

18 aug 2025

Dear Ms Hastings,

Thank you so much for sharing this beautiful feedback. We’re truly touched to hear how much of a difference our products have made to your granddaughter’s hair care experience.

We know that wash day and styling can sometimes feel overwhelming, especially for little ones, so it’s wonderful to hear that the shampoo, conditioner and oil have helped make things easier and more enjoyable for her. Knowing that our products are bringing comfort and confidence to your family means everything to us.

We so appreciate your recommendation and support. ❤️

Kind regards,
The Nylah’s Naturals Team