The Original Bed Co Reviews 

If you want to be messed about….this is the company for you. Good luck you’ll need it. I can not wait for their snivelling response to me honest critique of the service or lack there off. AVOID AVOID AVOID

Guess who got the Friday afternoon bed and mattress! And no apology or compensation from customer services…
The metal bed looks very nice, but I’m not sure it was worth the hassle to get a new part without the rust, and a replacement mattress without the burn hole in it!

Ordered my bed back in November but didnt get around to putting it together until late December. Opening it I realised I had ordered the wrong size !!! Rang them and explained that I had dismantled my old bed and now didnt have a usable bed and they explained they were extremely busy but would do their best. Within a week I had a new bed which was perfect and they picked up the one which was the wrong size. Excellent customer service, they only charged me £20 for the bigger size and didnt recharge me for delivery dispite living in rural North Wales and it being my mistake.....Unusual these days to get such good service.

2nd bed from OBC. First one is great.
Ordered 2nd bed for my son and it has been a shambles. Ordered Dec 1st and knew I had to wait couple of weeks. Delivery cancelled after slot, first attempt, 2nd attempt not loaded onto van, 3rd attempt only half the bed turned up. So poor delivery company being used. But OBC couldn’t seem to care less, customer service not helpful just moaning how busy they are, don’t do anything to sort it out or reply to phone calls/emails. I understand it’s Xmas and everyone is busy but be helpful and at least reply to phone calls/emails, look to be doing something to help! Son has no bed as dismantled on 1st delivery day. Have requested refund of delivery charges not received and have now requested refund of bed!

Received a bed from this company yesterday and hired someone to put it together as I am disabled.

The delivery was amazing and the delivery guys really professional with keeping me updated.

There were various nuts missing for assembly so the person I hired to assemble the bed had to go out and buy some.

The very last part of the assembly required the knobs on the head end of the bed fitting. This required two metal dowels. It seems like both of these had suffered a manufacturing defect. Neither would screw into the hole they were supposed to fit into.

I've called the company this morning and was told in a fairly rushed manner that I should email as I'd got through to sales. The only email contact is for sales so that doesn't make sense, and the only phone numbers are for sales.

So, I've emailed the company asking for replacements to be sent out as soon as possible.

Hopefully they'll get this attended to and I can update this review.

UPDATE: The replacements for the faulty parts were delivered in a timely manner and we were finally able to complete the assembly of our bed.

Ordered my bed 13 weeks ago, it said 8-10 weeks to manufacture but I called after 10 weeks and they let me know it would be coming 2 weeks later (now three weeks after that).

However my delivery has now been cancelled twice. The second time they cancelled the delivery they said it wasn't loaded into their van due to stock discrepancy so they cannot deliver, which clearly isn't true as it is a custom made product and apparently had already been loaded for delivery earlier in the week. I was patient with the manufacturing delays and understanding the first time the delivery was cancelled, but i'm now very upset after the delivery has been cancelled a second time with clearly untrue reasoning and I cannot get hold of the Original Bed Co or the delivery company.

I purchased the Solomon satin black metal bed recently.
I am extremely happy with the purchase. It arrived as advertised within the delivery timeline.
I put it together myself and just needs help lifting it into place due to the weight.
It is very solid, looks amazing and I couldn’t be happier.

Faultless service from start to finish.
I ordered the Hamilton bed. The lead time was 3 to 4 weeks received delivery in exactly 31/2 weeks.
Delivery company was superb. (shout out to BJS) My husband and I dismantled old bed and built new in 2 hours, we are both in late 60s. It took longer to unpack everything and carry it upstairs. Packaging was extensive but essential and most of it was recyclable.
The bed looks fabulous and everything went without a hitch. A well deserved 5 stars.

Decided to take a chance on the Original Bed Co's king size Hamilton Low Footend bed, and I'm really glad I did. So I'm writing this review as others were super helpful in my decision. The beds are on the pricier side but the quality lives up to it. The delivery timeline was just short of 4 weeks (as expected) but definitely worth the wait. I was apprehensive as it was being shipped from UK to Ireland. However, customs costs were already covered and it came well secured and packed up with lots of cushioning. Assembly was pretty straightforward and surprisingly easier to put together than a simple Ikea bed. The bed feels very solid and is so so beautiful in person. It feels like the type of bed that will stand the test of time. Thoroughly impressed with the quality and product, highly recommend!

Excellent Product, superb value, V polite efficient customer service for the staff in London showroom.
Highly recommend

We purchased a king size bed, a single bed and a mattress from this company over the past month. Excellent quality beds, easy to assemble and a very comfortable mattress. We recommend this company and will use them again ourselves

Nice bed, but really frustrated by the dirt that was left inside the bed frame tubes from manufacturing. This is an email I sent to Nick at OBC and never got a reply:

"...we're pleased with the bed, but the process of building it was very stressful owing to the frame depositing black powder coat paint all over our brand new carpets. That was really frustrating and it's stained our carpets. Some of the tube had clearly not been cleaned of the excess powder after being painted, and it was sitting the tubes as a dust which came out when tipped up. Not impressed."

Beautiful bed for a great price, wrapped very well to ensure no chips or damage would highly recommend.

The only that could be better is for the bed to be taken to the bedroom. But a good strong well made bed don’t hesitate and the mattress was comfortable.

This is the second bedstead (and mattress this time) purchased from the OBC. Both times I have been delighted with the products and service including delivery. Great communications from start to finish and two beautiful, high quality beds. I ordered the Juno cotton mattress which is well made and comfortable. The instructions were easy to follow when assembling the bed however, I managed to throw out the centre rail with the packaging but following a call to customer service who advised me to send an email with all the details I was promptly sent a replacement rail, free of charge. Excellent service and excellent products. Thank you.

Bed quality good. Delivery time poor, quoted 8-10 weeks, took 13 weeks and I had to contact company 3 times.

Most disappointing was the excessive packaging, 3 black bin liners full of non recyclable packing, plus all the boxes - for a single bed!! No need for this in 2023 except company not wanting to spend the extra few pence on more sustainable materials. Really really disappointing for a premium product.

Ordered bed months ago in Feb/march and told 8-10 week wait. Beginning of April I sent an e-mail to check on progress but it bounced. Rang the customer service number but no answer so in the end contacted one of the shops, in this case in London. Guy I spoke to confirmed my name, address etc and said it would be 20th April. Still heard nothing so am increasingly thinking they’ll just cancel my order. Communication from this company is appalling and service frankly amateur. The bed had excellent reviews but in retrospect was too good to be true.
Edit So the company emailed me the day after I submitted this review and sorted out delivery. The bed was relatively easy to put together and looks good/ is fairly comfortable and sturdy. For the price it’s good value but the company really needs to sort out customer service. I suspect these beds are made abroad (India) and that explains why the delivery date was uncertain.

Excellent quality bed. Easy to assemble. Looks great.

Just a shame that despite paying extra for the bed to be delivered to our bedroom, the instruction wasn't given to the delivery firm. A quick phone call and was offered a refund on the delivery fee.

Awful and rude customer service. Delivery company failed to deliver when they said they would and when I tried to speak to this company, they washed their hands of it and told me I had to liaise with the delivery company and there was nothing they could do as it was a third party agent!

I’m astonished that companies who speak to customers like this survive in this day and age. AVOID.

Ordered a solid brass bed from OBC, having found them on “ Google”. As usual looked at the reviews on TP etc. Bed arrived yesterday- Delivery impeccable, with a 3 hour window and tracking.

Put it up today.

It is amazing value- “ Brass in Pocket”, so to speak 🤣

Brass is very heavy, solid and well machined. This bed should last decades.

One point, if you buy one, don’t even think about trying to put it up on your own!

Amazing customer service.
I have three beds and happy with them all.
Whilst cleaning underneath I noticed that a few of the plastic’things’ holding the slats was broken. Couldn’t find replacements for sale so phoned the company. Unfortunately can’t remember the name of the gentleman who I spoke to but many thanks to him the package arrived with replacements with no quibbles and no charge. Highly recommend the beds and having a good customer service is so nice.
10/10