Offer Rejuvacare Reviews 

Kind and patient. Easy to work with

I was onsite and ordered one massager. Then the site pushed addition of red lite pen and automatically ordered that and did not confirm both orders till next day. I have tried getting them to send a return receipt to me. I called 6x and was dumped off system after 10 min of waiting. Now I have to pay to send their mistake back. The one machine I am keeping works poorly. THEY ARE NOT CUSTOMER SERVICE ORIENTED AND VERY DIFFICULT TO COMMUNICATE.

I ordered the rejuvacare patches for weight loss. They kept asking if I wanted more and more products, and it was confusing, and in the end I accidentally ordered more than I knew that I had ordered. Then, I was allergic to the patches, so I asked if I could send them back. They said that sending them back was a rather involving process, and offered that I could just get 25% off. I said okay. Now it is almost 3 months later, and I still have not received a refund. Plus they started charging me for something called Rejuvaknee which is a monthly charge that I never signed up for or gave permission to debit my card for. I’m in the process of a fraud claim.

I have never had a company that was so customer friendly. Rejuvacare is very prompt to respond to all my emails and concerns. When I needed to return a product they were so helpful in instructing me how to do it. I received my full refund the SAME DAY that I returned the product!! The quality of the product was great, however, I am 85, and couldn't put the shoulder massager on correctly. I would recommend Rejuvacare 100 percent.

Ordered 1 unit. Pop-up received twice that said card declined. Realizing it could have been security on that card, I used a different card. Got 2 units: one charge went to the first card and one charge went to second card. My mistake: I should have listened to the first bank. Rejuvacare offered 25% refund for the second unit - and keep it?? I said no. They offered 40% refund and keep unit. I said it was their site's error telling me charges didnt go through when they actually did and accepting a second payment. The two order numbers are even the same. Now they say burden of return is on me. So $60 bucks lost unless I file a a dispute. Additionally, my first bank later told me charges went from China to US, to Poland, and back to US???? It alerted them but first payment had already gone through unbeknownst to me. So. . . No full refund, you jump through hoops to return if needed, and they dont make their errors right. Treatment feels nice, but no sign it's helping the issue at all.

3/28/26, after posting this review, I got a message from the second card bank that Rejuvaknee charged my account another $42.95. For what? No idea. Closed my account. Bad practices!

3/29/26 Update: email received from Rejuvacare in response to this review offering to help if I reach out to them. So I answered with this entire story.

3/30/26 Update: I got another email stating they would like to help and I should reach out to them via samr email address or by phone.

3/30/26, 3pm eastern. 'Sorry for your inconvenience, but we do not provide postage paid labels.' So round and round we go. Great follow-up, guys!

There was some confusion on my part that led to my card being charged for something I did not want. It took several emails to straighten things out, but once Rejuvacare understood what happened, they quickly resolved things for me.

My experience was a little stressful in the beginning because I was unable to reach a live person on the customer service number you provided and it caused me to think that your service was a scam to get my money and information to keep charging me for something that I ordered by mistake and was trying to return. I felt better after finally getting a response to my emails, although the responses were somewhat delayed. You need to make sure your phone lines are working and that there is always someone available to answer them.

I have tried contacting the company several times. The first time I actually got to speak to someone who was very rude and disrespectful. I requested that my order be cancelled and my money refunded immediately as I never actually went through with the purchase - I was put off by the upselling videos when I went to check out. I did NOT complete the checkout process, yet my credit card was charged! The representative agreed they would cancel the order for the products in the upsell only and refund the money. I did get a partial refund, but now I have further unauthorised changes made by the company to my credit card. My following attempts to contact the company by phone were hindered by the virtual assistant - when I asked to speak with a human agent the call was disconnected. The next call put me on hold for several minutes before disconnecting. I have since read many bad reviews about this company making unauthorised charges for a subscription people don’t know about. It is a total scam. Reported to ScamWatch Australia

I ordered shoulder massagers , 2 of them extra straps, straps didn't come but they sent a knee massager that is to small to put on shoulder , why was it called a shoulder massager when actually it is for your knee . This is false advertising, misleading and I feel robbed and scammed . Don't order from these people they will rip you off . I tried to call several times and they keep saying they can't answer due to high call volume . What a disappointment. Now I need to try to get my money back

I was helped very quickly and precisely

My experience raised several concerns about how this company operates. After purchasing the shoulder device, I was immediately pushed through a series of additional offers with no clear “no thanks” or decline option. The process felt restrictive and confusing. I attempted to contact their office at 302-261-9613, but the call system cycled through multiple messages—first indicating a short wait, then changing prompts, and ultimately stating they were overwhelmed with calls. I was transferred to an extension that never answered and was eventually directed to email support instead. Additionally, the checkout process included a warning that navigating backward could result in being charged twice, which was unsettling. Overall, the lack of transparency, difficulty reaching a real person, and pressure during checkout led me to cancel the transaction with my credit card company

I ordered the leg massager. They wasted my time with a lot of obnoxious upsale ads but never gave the warning information that you see on the top of the item when you finally get it and it took WEEKS to get it unless you paid more for shipping. They also include an All Access subscription item that expires after 2 weeks. I called when I saw it had been added to my receipt to cancel it ASAP. Upon receipt of the item, I saw the warnings on the lid of the massager box and could not use it. I called the customer service line. The automated service lies about the wait time and then after waiting 10 minutes a message comes on with a man's voice saying there are no agents available but you can email them and it disconnects the phone call! This has happened every time I called. I called back and told their chatbot that it disconnected me and it took my name. It lied again about the wait time but I did talk to an agent that time. I still spent a lot of time on the phone waiting for an email regarding return instructions to appear, which the agent discussed with me. This operation is so Mickey Mouse that they cannot issue you a mailing label. You have to write your name and order number on the package and take a picture of the tracking number to email it to them! I printed off a copy of my order and included it in the package though that was not suggested. The return instructions included an offer for you to keep the item with a 40% discount. I refused the offer because I didn't know anyone who would want the thing. The agent suggested that I call in the tracking number to help expedite my refund. I followed all the return instructions, sent off the email with the pictures of the
tracking number off the label and receipt and then tried to call in the tracking number as the agent suggested. After 2 lies about a 5 minute wait time and a 2 minute wait time, the 10 minute wait time hit and the message with the male voice declaring no agents were available came on and disconnected the call. I called back, complained to the chatbot that I had been disconnected, it took my name, it lied to me again about 3 minute wait time and when my wait was at 8 minutes, I hung up. I knew at 10 minutes, the message saying no agents available would come on again and disconnect me. I had read some warnings on Trust Pilot about this operation. It's as bad as they said it was. I don't know where the positive reviews are coming from. If you are a senior citizen and have health issues making you desperate enough to buy anything from them, press them for any warnings on the products BEFORE you spend anything. I was shocked to learn that if you had any circulation problems, this product that was advertised to help improve circulation should not be used! Cripes... let the buyer freaking beware! If I don't see my refund in a timely manner after their ridiculous phone service kept tossing me off, Chase bank and I are going to have a conversation to dispute the charge.

Very helpful as long as I get my refund and cancellation!

You are charging me for absolutely no service or anything else. $42.45 EVERY MONTH. I changed my credit card but your company still charges me for 4 months. If you are légitiment publish your phone number & I will cancel this —- charge for zero service.
Your company appears to be a huge scam as reflected in the reviews.
I look forward to your response with a phone number to cancel this continual charge!

Often when you are inadvertently charged for extra products that the consumer did not expect, many businesses either have no avenue to dispute these charges or make it so difficult to cancel.
Rejuvacare immediately responded to my query and acted in my interest accordingly.

Horrific Customer Service!! I had to get my bank involved. You are so screwed if you try to cancel your order even within 45min of placing the order, it is virtually impossible!! Then they charge your account within minutes: $59.99 then another charge for$99.99. Then 15 days later they charge a monthly fee of $42.99. I didn't even have the package delivered until March 14, 2026, I ordered it and tried to cancel on February 16th, 45 min. after by phone to no avail. I tried many times that month to call their # +1 302-261-9613. Then you get a virtual lady telling you to wait at least 4 min. Then they magically hang up on you. I reported them to the better business bureau. I only wish I had investigated them before I thought my husband needed this to rehab his stiff shoulder. I would/will not use this product because NO it is not made in the USA, it comes from CHINA. After several attempts to email this company and after several attempts to call the number. I've gotten no where!!! No one calls you back! No one emails you back on how to close my account and remove me from all the numerous emails they keep sending. It is a huge SCAM!!

Do not order from them, they will process your order and then proceed to charge you a $42.95 per month “membership fee” which, when you call to cancel, will put you on hold for 10 minutes and then click you off.

The customer service department took care of my issue promptly and efficiently.

Riz was a great help. She offered several options to stay with the subscription, tempting but I have a limited monthly income so I have to decline.
Riz was well informed. Thank you.