Claims are processed very quickly and accurately. Mistakes are very rare. Tech staff are helpful, informed, and efficient when rare need to get help does arise. Only complaint- and this is minor - is... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Pretty easy system to use for submitting claims - but if you need to take patient payments, their Stripe solution is horrible. Called support - spoke with a rep who said she fields Stripe complaints s... Toon meer
Bedrijf heeft geantwoord
OfficeAlly meets my needs. I appreciate that everything is in one place - reminders, calendar, clients' charts, billing. There are still improvements to be made, as Patient Enrollment process can be c... Toon meer
Bedrijf heeft geantwoord
The most influential part of my review has to be the ease at which we were able to transition over to OfficeAlly from another clearinghouse. We opted for the premium assistance where we were assigned... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Office Ally
Geschreven door het bedrijf
Healthcare Solutions for Accelerating Reimbursement & Maximizing Revenue
Simplify Claims Reimbursement
Leverage our All-Payer clearinghouse >- Verify insurance eligibility prior to intake
- Fix errors before submission
- Submit claims to any payer
- See real-time status of claims
Support Payer-Provider Relations
Access Payer Gateway solutions >- Reduce rejections with custom rules and edits
- Assistance with claim routing
- Hosted Payer data solutions
Boost Revenue Recovery
Reduce bad debt and maximize claims reimbursement >- Find known and unknown billable insurance
- Review Medicare encounters for underpayments
- Respond to audits and appeal denials
- Identify and enroll patients into Medicaid and financial assistance
Enable Value-Based Care
Support enhanced quality of care- Monitor patient rosters
- Address and close gaps in care
- Securely exchange clinical data
Efficiently Run Your Practice
Run small- and medium-size practices- Offer appointments and scheduling
- Manage clinical documentation
- Electronically order and prescribe
- Support payments and accounting
Contactgegevens
1300 SE Cardinal Ct #190, 98683, Vancouver, Verenigde Staten
- 360-975-7000
- support@officeally.com
- officeally.com
4,0
Goed
167 reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Buggy Software
The have lot of software bugs . we continue to experience dropped ERA and we have no clue when to post the payments, untilwe go to our bank account and they figure out to manual post the payments after we hunt for the EOB's from the payer, which is ridiculous. In this day and age at this rate OfficeAlly may not survice.
16 januari 2026
Review zonder uitnodiging
Antwoord van Office Ally
Aparna, we sincerely apologize for any inconvenience you've experienced with our software and appreciate your feedback. We value your feedback as we continue to invest in enhancing the features and functionality of our products, as well as improving our service offerings. Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
I have just always found Office Ally…
I have just always found Office Ally wonderful to work with. Professional, knowledgable staff is a big plus.
9 januari 2026
Antwoord van Office Ally
Joyce, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Antwoord van Office Ally
Robert, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Require that you create a ‘trouble…
Require that you create a ‘trouble ticket’ to cancel your subscription. This has got to be illegal in some states.
13 januari 2026
Review zonder uitnodiging
Antwoord van Office Ally
Thank you for your feedback. We’re sorry to hear the cancellation process was frustrating. Our support ticket system is intended to ensure requests are handled securely and accurately. We appreciate you taking the time to share your review and encourage you to reach out to our support team if you’d like assistance.
No problem scheduling on this system
6 januari 2026
Antwoord van Office Ally
Cheryl, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
OfficeAlly is Excellent
I have been using OfficeAlly Practice Mate since 2012. I do not use all the services that are offered, but it is very helpful to be able to fill out and print HCFA forms for my insurance clients claims from the website. I used to use the schedule there also, but do not need that anymore. I would highly recommend OfficeAlly, and have to a couple colleagues, and to others that need these plus other Services that are available. Thank you.
5 januari 2026
Antwoord van Office Ally
Colleen, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Good basic tool
Good basic tool. Nothing great. Response time lacks if you ask for new features. I can co.pare officeally is like costco. No bells and whistles but it works.
5 januari 2026
Antwoord van Office Ally
Kushang, thank you for the review and thank you for being a valued customer.
Do not use this company
This is the most horrible company to work with. I do not recommend them. They are not transparent, not helpful, and do not treat customers with any kind of understanding. On multiple occasions, they would not work with me to resolve issues with their billing process and company.
7 januari 2026
Review zonder uitnodiging
Antwoord van Office Ally
Kelly, we are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter.
We would like to reach out and help resolve these issues. Thank you for providing your contact information, someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
We are happy with the ease of using…
We are happy with the ease of using Office Ally.
We do wish you offered an easy on-line credentialing piece so we could complete the credentialing process once and it could go out to all insuranced we are contracted with. Availity is working on this and has it in effect for two states. We wish you would do the same.
5 december 2025
Review zonder uitnodiging
Antwoord van Office Ally
Sue, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Easy to use as long as I use the Classic
4 december 2025
Review zonder uitnodiging
Antwoord van Office Ally
Ruth, thank you for the review and thank you for being a valued customer.
Office Ally is pretty easy to understand for the most part
Office Ally is pretty easy for the most part. The customer service is above average and I've been happy with it. I just wish I knew the newer layout of the website - I always end up going to the classic
17 november 2025
Review zonder uitnodiging
Antwoord van Office Ally
John, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Horrible
Horrible. They jump between the original (classic) and new moder mode/ look, both have bugs, you can fill out the form perfectly but the claim will get denied, because there are so many bugs in the system, the data on the form does not get transmitted to the insurance company. They will not fix it, you have to go and try to resubmit it, even though it is their software problems. It takes more than a day for them to call back because they have so many problems. This company is a bit scummy, and big waste of time. I could have done better programming when i was in grade 10.
3 december 2025
Review zonder uitnodiging
Antwoord van Office Ally
Michael, we are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter. Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
I find Office Ally easy to use
I find Office Ally easy to use, quick and reliable. My only complaint is they ask you to change your password often and the system won't allow you to unless you call them usually. It is always easy to reach them, they are polite and prompt when I need to contact them.
30 november 2025
Review zonder uitnodiging
Antwoord van Office Ally
Rosa, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Outstanding service!!
I've been using Office Ally for at least a decade with no complaints. Their support has always been prompt and efficient.
28 november 2025
Review zonder uitnodiging
Antwoord van Office Ally
Dan, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and support.
EASE OF SIGNING IN AND FINDING WHAT I…
EASE OF SIGNING IN AND FINDING WHAT I WAS LOOKING FOR AND SPEED THE WEB SITE GETS BACK TO ME WITH PROCESSING INFORMATION
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25 november 2025
Review zonder uitnodiging
Antwoord van Office Ally
Virginia, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
easy to use and store client info
easy to use and appreciate storing client info
25 november 2025
Review zonder uitnodiging
Antwoord van Office Ally
Heather, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Office Ally is simple to use.
Office Ally is simple to use.
They made changes to their services, but retained the original platform which worked for me. I am a small user and didn't need all the addon changes so keeping the old platform available was perfect for me.
25 november 2025
Review zonder uitnodiging
Antwoord van Office Ally
Janice, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
I love using Office Ally
I love using Office Ally. I have not had to contact customer service much at all but when I have, Customer service has been superb! Very quick to respond to any question and or inquiry that I have had. The program is available 24/7 unless updates are being done and I have always received notification as to when the updates will occur. I would highly recommend Office Ally. It is great and a less expensive way to manage your office with the trust and reliability that you need.
1 oktober 2025
Review zonder uitnodiging
Antwoord van Office Ally
Cheryl, thank you for the complimentary review and thank you for being a valued customer. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Office Ally has made billing easy over…
Office Ally has made billing easy over the past many years. As an individual provider with no office staff to help this has been a godsend. I am retiring in the next two weeks but will be forever grateful for your help.
24 november 2025
Review zonder uitnodiging
Antwoord van Office Ally
Kathy, thank you for the complimentary review and thank you for being a valued long-time customer. We are glad that you have enjoyed the product and we wish you luck in your next adventure.
Hard to use
Hard to use. No support at all. They love to charge but no one to talk to ever.
24 november 2025
Review zonder uitnodiging
Antwoord van Office Ally
Scott, we are sorry to hear that you haven't had a positive experience with Office Ally solutions. We value your feedback as we continue to invest in enhancing the features and functionality of our products, as well as improving our service offerings.
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