Claims are processed very quickly and accurately. Mistakes are very rare. Tech staff are helpful, informed, and efficient when rare need to get help does arise. Only complaint- and this is minor - is... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
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Lees wat reviewers zeggen
Pretty easy system to use for submitting claims - but if you need to take patient payments, their Stripe solution is horrible. Called support - spoke with a rep who said she fields Stripe complaints s... Toon meer
Bedrijf heeft geantwoord
OfficeAlly meets my needs. I appreciate that everything is in one place - reminders, calendar, clients' charts, billing. There are still improvements to be made, as Patient Enrollment process can be c... Toon meer
Bedrijf heeft geantwoord
The most influential part of my review has to be the ease at which we were able to transition over to OfficeAlly from another clearinghouse. We opted for the premium assistance where we were assigned... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Office Ally
Geschreven door het bedrijf
Healthcare Solutions for Accelerating Reimbursement & Maximizing Revenue
Simplify Claims Reimbursement
Leverage our All-Payer clearinghouse >- Verify insurance eligibility prior to intake
- Fix errors before submission
- Submit claims to any payer
- See real-time status of claims
Support Payer-Provider Relations
Access Payer Gateway solutions >- Reduce rejections with custom rules and edits
- Assistance with claim routing
- Hosted Payer data solutions
Boost Revenue Recovery
Reduce bad debt and maximize claims reimbursement >- Find known and unknown billable insurance
- Review Medicare encounters for underpayments
- Respond to audits and appeal denials
- Identify and enroll patients into Medicaid and financial assistance
Enable Value-Based Care
Support enhanced quality of care- Monitor patient rosters
- Address and close gaps in care
- Securely exchange clinical data
Efficiently Run Your Practice
Run small- and medium-size practices- Offer appointments and scheduling
- Manage clinical documentation
- Electronically order and prescribe
- Support payments and accounting
Contactgegevens
1300 SE Cardinal Ct #190, 98683, Vancouver, Verenigde Staten
- 360-975-7000
- support@officeally.com
- officeally.com
4,0
Goed
167 reviews
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Was 6th character needed or not?
I was having a problem with the system stating that a code I was using was not consistent to be sent to the insurance. The first time it stated that it needed an additional character - the next it stated it was improper for the date of service. I tried to get clarification, but your system just stated what it had before. I looked to the AAPC to find out that there was a date the code needed the sixth digit and went from there. You should have been able to state this -- also, it took over 4 months that the 6th character was required until you inserted the codes into your system.
28 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Helen, we sincerely apologize for any inconvenience you've experienced with our software and appreciate your feedback.
We would like to reach out and help resolve these issues. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
Office Ally is a great product - needs minor upgrades
Office Ally is a great product and easy to use. I have used it for over 10 years. It does need some simple upgrades. When you update information on the Appointment or Visit tab it does not carry through to Claims tab. This should be live adjustment on all screens. When insurance payer retracts money is it hard to post when other patient accounts are involved.
28 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Maya, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Great customer service very helpful at…
Great customer service very helpful at all times connect center very easy to use thank you
1 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Leila, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and support.
I requested help finding where I can…
I requested help finding where I can match insurance payments with case numbers. I had been going through the online user instructions and they did not match with the current office ally service tab interface. All they had to do was send me a li k to an updated tutorial. Instead I was told I had to schedule time with an instructor. I don’t need to waste my time or yours doing an online class when all I need is the user manual for current office ally functions
8 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Audra, we are sorry to hear that you have not had a positive experience with Office Ally support. Someone from our team will be reaching out to you soon to better understand the issue and help find what you are looking for.
Antwoord van Office Ally
Sun Rise, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Service Center
The former version of the Service Center was so easy to use, now you have to click on too many tabs to find what you are looking for.
13 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Dee, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
We would like to reach out and better understand your feedback. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can work toward a resolution.
Easy to use
I have been with Office Ally for over 15 years. They have very good customer service and are reliable in submitting claims.
13 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Lynn, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and services.
Actually all of my Office Ally…
Actually all of my Office Ally experience has been great, even though I didn't take the How to File a Secondary Claim course because I was 2 minutes late and couldn't get in, ence the loss of one star. It worked out that I didnt't need to file a secondary claim but perhaps it would be good to know and perhaps I could get that information in a document and not have to do a Team call at a specific time.
17 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Henry, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Someone from our team will be reaching out to you soon to help provide the information you are looking for.
Generally I appreciate the "user…
Generally I appreciate the "user -friendliness" of Office Ally but recently they were very confusing about where to put my NPI number on claim forms. I finally figured it out through trial and error because they use too much jargon when referring to the forms. Also, they have raised their fee quite a bit in a short period of time. It's worth it, but still it was quite a jump.
13 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Diane, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Great System
This is a great system for start-up or established businesses. Daily usage is easy, training not hard or boring. Help is always a call or email away, with great responses. I work with two doctors and love the program.
12 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
I can use the site for submitting…
I can use the site for submitting claims with ease.
12 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Rahila, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product.
Useless customer service
I have been having issues with eprescribing for over a week now, initially unable to prescribe controlled substances, now even my regular prescriptions are not going through, I have called customer service multiple times and spoke to them after long wait times, they have not fixed my problem and obviously it is impacting my practice and patient care. I will report them to BBB, this is totally unacceptable.
7 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Ioana, we are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter.
Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
absolute crooks who try to charge you…
Absolute crooks who try to charge you even though you never agreed to any billing. They won't let you cancel your account either. DO NOT EVEN GIVE THEM YOUR EMAIL.
Responding to the company response:
You found me because you're calling me asking me to change my review. I will not do that. I suggest you also reach out to the person (who is not me) that is mentioned in the email chain you sent me. I have no idea who that person is and given their profession I am sure they would want to know about a potential privacy breach from their EHR provider.
5 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Chris, we are sorry to hear that you have not had a positive experience with Office Ally solutions. We take all complaints seriously and we value your feedback as we continue to invest in strengthening service offerings.
Office Ally is perfect for our practice
Office Ally is consistently reliable, user friendly and economical with terrific customer service. Highly recommend.
3 februari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Gary, thank you for the complimentary review and thank you for being a valued customer. We are glad that you are enjoying the product and service.
Website is reliable
Website is reliable. Some minor complaints because you added ind. or org. provider and that creates problems entering in name, address, etc. which wasn't the case before.
27 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Jane, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback as we continue to invest in strengthening the features and functionality of our products and we continue to focus on upgrading our service offerings.
Someone from our team will be reaching out to you via email soon to better understand the issue that you have faced with ind or org.
Office Ally offers a great service!
Our office has used Office Ally for about 19 years. It is an easy to use website, with a lot of help if needed. I highly recommend them to process claims, get EOBs and remits.
26 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Thank you for the complimentary review and thank you for being a long time valued customer. We are glad that you are enjoying the product.
Sooo much easier to file my claims. Thank you!
I really love that it is no longer stressful to file claims and, especially, the ease with which to find out the problems with my claims. I will say, I was unable to find where to "pay my bill" in the New platform, so I had to return to the Classic.
26 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Federico, thank you for the complimentary review. We are very glad that you are enjoying the product.
We value your feedback on the new platform and would like to reach out and help you find what you are looking for. However, we're unable to locate your contact information based on the details provided in this review. Please provide additional information (e.g., company name, account name, etc.) or reach out to our support team at https://cms.officeally.com/contact-support so that we can help.
very good billing program...a bit pricey for a sole practioneer
I have used this for years now, and continue to use the classic program. Very easy to use and keeps great track of recently submitted claims and past claims...my only disappointment is the cost per month has continuously increased and my claim submissions have been constant over 10 years...
24 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Joyce, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
Terrible support
Terrible support - I put in 3 tickets over the past weekend (1/11/25) and still no response (today is Wednesday, 1/15/25). So called, but on hold today for over one hour. Their phone recording encourages clients to visit their website to log a support ticket - why?
11 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Christine, we are sorry to hear that you have not had a positive experience with Office Ally support. We take all complaints seriously and would like to investigate the matter. Someone from our team will be reaching out to you soon to better understand the issue and help seek a resolution.
PracticeMate is a reliable
PracticeMate is a reliable, convenient way for me to file claims. As a solo-practicioner though it is pricey. It would be better if there were service pricing layers for practicioners like me.
13 januari 2025
Review zonder uitnodiging
Antwoord van Office Ally
Michael, thank you for the review and for being a valued customer. We value your feedback as we continue to invest in strengthening the features and functionality of our products and continue to focus on upgrading our service offerings.
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