Office Ally Reviews 167

Buyer Beware

Buyer Beware! They advertise as a free service but they don’t tell you that all the insurance companies that you bill are non-par and if in your first month of using their software you submit your first 2 claims at the end of the month that you will be charged their entire monthly fee for 2 claims because apparently they don’t bill you from the day you start using the service (like every other company in the world does) which is unconscionable! They even charged my credit card when I did not authorize it! Horrible customer service, horrible billing practices & horrible misleading secretive advertising!

The company is very responsive when I have issues which has been extremely rarely. I only use the billing system and it is very easy to use.

Mr. Tyler was incredible helpful this afternoon. He went the extra mile with me. Thank you very much!

Increasingly horrible and difficult. Raise rates with no notice. Tried to pay today on line payment and of course they needed to change what already worked. Two cards two browerrs two customer reps two hours and still can't make a simple transaction. No help no return call. They blame me my bank my Broswer everyone but them. Incompetent This is how they handle their problems

From the time I first signed up for Office Ally when setting up my business (in 2008!) for electronic billing, to today, they have been great! Support staff is very knowledgeable and helpful, as well as easily accessible. The website is VERY user friendly, and intuitively and elegantly simple to navigate.

Process claims that I have submitted prompty.

I've been using Office Ally for over 15 years. I'm a sole proprietor with a part-time practice & I do my own billing The learning curve is easy. Once you get the hang of it, it's a great time saver. I'm sure I only use a small percentage of it's capabilities, it meets my needs very well.

Office Ally is an easy reliable way for me to submit my mental health claims.

The sight is easy to work on and helpful regarding information.

Longtime, trusted business partner of our healthcare group. OA is a reliable, well run company. It offers responsive, professional customer service and products with great price points (some products are even free!). OA's new website UI is also outstanding.

They are also responsive to user input (which is something we love). For example, we recently requested a new spreadsheet format for the ERA's (in addition to text and 835 format) so we could import the ERA data in our EHR. Customer service actually forwarded our idea for serious consideration.

In summary. we shop healthcare clearinghouses each year and each year, we go again with OA. It just works.

Dr Eisenberg

I always do all my own billing. Have worked with Office Ally for over ten years. Ease of use and helpful customer service whenever needed. There are features I don't even know are available.

Office Ally keeps us informed on every topic pertaining to holdups, changes and revamps. We are NEVER left guessing how to complete a task or how to handle an insurance claims hurdle.

Knowledge, polite and excellent services.

Everyone was truly friendly and respectful and worked together to help resolve my issues. I am very grateful and fully appreciate the speedy and efficient resolution!

Easy to use and great services support

Comparatively speaking, I have found Office Ally to offer lower-cost services that support my private practice. I appreciate the abilty to save billing profiles for clients and access other helpful tools. They also offer excellent customer service.

Exceptional customer service. I use it for prescribing, and my experience has been wonderful. Their software is user-friendly, and the pricing is reasonable. I highly recommend Ally!

This company will charge you for a month in advance, even if you sign up at the end of the month - you'll be charged for 2 full months. They are absolute scumbags. Their software (EHR) is the worst piece of software I've ever seen in my life, and I've been doing this for 20 years.

Affordable but absolutely terrible; unreliable & inconsistent, frequent inexplicable outages for which you cannot reach a human being for explanation or support. Our business has lost countless days, hours, and opportunties due to this system. Do not recommend. Dr. Amanda Goldman, East Aurora Counseling & the Judah Robinson Foundation, NFP

Site is down AGAIN today. Absolutely awful from day 1. I would not recommend this EHR to anyone. We own a small chiropractic office and they have been nothing but problems since the beginning. Their site goes down often. Customer service is not helpful. Their prices have gone from $29 a month to $146 and all we did was add 1 provider. Rates constantly increase. Would never recommend.