Official Hoverboard Reviews 

I ordered the wrong product, customer service was super fast and super helpful which ensured we received the correct seat in time for our boys birthday. They were great, product was great. Would definitely recommend.

I’m still mad with these cowboys. Wasted £300 on cheap tat and even worse customer service. I’ve been left with a completely unusable hoverboard that I don’t know why I keep it in my garage as it makes me mad every time I see it.
Stay away……

I’d give this company a zero if I could
I ordered my grandson a hoverboard/kart bundle £290
It did not work, no working business phone line set the alarms ringing, only contact was via email.
Replies were super slow from Alex sometimes over 24 hours, recalibrate he said, we have, send a video of yourself doing it, we did, send a video of the light flashes, we did, eventually he supplied a pre paid label to return hoverboard to repair or possibly replace, I asked for another for the kart, why do you want to return the kart I was asked, because the board doesn’t work and after all this hassle I’m not accepting a replacement and I’m definitely not taking a repair on a brand new item
I found his emails a bit of a veiled threat, do this do that or we won’t accept the return, the return will be sent back.
I opened a PayPal case and even with that he left everything to the last possible moment to respond, I eventually received a full refund via PayPal, it took around 6 weeks from ordering to getting my money back
I received an email after PayPal had refunded me from the company informing me that yes the item was faulty, yep I know, and how because it hadn’t been returned in the original box they were within their rights to reduce the refund but as a gesture of goodwill and customer satisfaction they wouldn’t, I really did laugh at the fact they think they’ve shown any sort of customer service at all. Alex you did not refund, PayPal enforced the refund!
I cannot believe the utterly appalling service from this company, I’d promised this to my grandson for the summer holidays, my money was tied up in this company for weeks and weeks so he had to go without because I wasn’t in a position to rebuy it elsewhere
DO NOT USE THIS COMPANY
I wish I’d seen the reviews before buying, I made the mistake of trusting the OFFICIAL bit

Absolutely brilliant products and unbeatable support from a great team. Highly trustworthy, fast delivery.
Everything you could wish for. 5 stars

Can't believe these cowboys are still trading

Shocking company totally avoid at all costs. Purchased an electric scooter for my son at Christmas he has used it a handful of times and it cut out i repeatedly emailed tried to phone with no response then eventually got email back to send item back at my expense of £20 for postage.
Item got inspected then I was told it was water damage ( how convenient) and warranty didn't cover it so it was costing me £170 to get this fixed. The repairs were made we recieved the scooter back for it not to be working again and worse than that the LED screen was damaged when delivered back and the packaging was absolutely horrific when it got delivered as the box was open at the top. I am now upholding a dispute with the company and am awaiting a response.

Avoid like the plague would never recommend the company at all.

Scooter cut out and wouldn't turn on for hours from 1st use sent it back at cost 2 me was returned to me 3 week later packaged in exalt way I returned it had same fault now doesn't even stay on more than a second

We purchased a Blue Galaxy Hovercart Bundle a year ago for our Grandson's birthday so he could use it when he visits us. This is a superb product and he has great fun with it. He sometimes allows his sister to use it so we decided to purchase a Pink Galaxy Hovercart Bundle for her birthday. The bundle arrived the next working day, however, the hoverboard was found to be faulty. We contacted Alex, the customer service manager, and he quickly replaced the hoverboard for us so our Granddaughter will get her Hovercart on her birthday as planned. We are very happy with the product (and so are the kids!) and the customer service and support is excellent. The website is very easy to navigate and I am a very happy customer so I thoroughly recommend this company.

We’ve got a hover board from this company and can’t fault them! Any issues after it’s years warranty is out they’ve gone above and beyond to ensure I get replacement screws, due to my uneven garden, new straps,handles we can’t fault this company and we will be getting our second kart for my second child this October. The kart is very good also. Good charging time good battery use time. Shout out to Alex for all the help he gives

Great product and had an issue with button after a week. Send back to them for free and had it all repaired and send back to me in under a week. Amazing communication would highly recommend

AVOID!!!!

We purchased a TX85 electric scooter on 26th November 2023 which was then given as a gift on on Christmas Day.

We first notified Official Hoverboard of the issues we were having with the scooter on 5th February 2024, there were phone calls made with no answer, subsequent emails sent and a video as requested. We received no response but eventually received a response from on 15th February apologising for the delay in responding to us. 

The scooter was returned to Official Hoverboard on 2nd March. 

We then sent numerous emails looking for a update and received an email on 16th April stating the extensive repair work due to supposed 'water ingress' :

"Main Controller Board (£60)
Battery (£120)
Display Circuit (£40)
Motor (£70)
There is also a labour fee of £20, and a return shipping fee of £20 to add to the repair costs. This brings the total repair cost to £330."

We were giving the opportunity to purchase a new scooter are a cost of £240 which we rejected!

We have continually disputed the water ingress give the fact the scooter was used only on a small number of occasions in January before being unable to be used. Despite sending numerous emails requesting an a copy of the inspection report, we have had no response!

AVOID AVOID AVOID!!!!!

They sent me a hoverboard which was broken, I returned the hoverboard with the charger they said they just repaired it instead of sending me a new one because the charger was missing which it definitely wasn’t. I bought this for my son for his 10th birthday, it’s now been 20 days since his birthday, he’s had no gift now I have repaired hoverboard with no charger. Tell me how this makes sense. And return policy is I pay for the return. Never using them again and If I was you I would NOT buy from them.

Update they sent me a charger two weeks later

Great customer service. Had an issue with a go-kart seat - issue very quickly resolved. Impressed.

The most disappointing experience I’ve ever had with an online retailer. Two boards purchased for Christmas, both faulty. One had a battery fault, the other a fault with the PCB. Company difficult to reach, telephone number useless and thankfully I received a refund from my bank. Avoid and spend your money elsewhere.

Amazing Service.
Have to repair my hoverboard and the service was amazing. Well done Guys.

Thought I would write a review as I’ve seen some bad ones on here. I ordered a hoverkart seat which arrived within two days which I think is really quick, there was a bolt missing so I emailed them and got a reply within hours saying they will send it in post today. So I’m happy with their service for a quick delivery and quick response. ⭐️

So the story continues. Delivery was later than promised according to their website. When it did arrive (the same day as my son’s birthday) the charger didn’t work and there seemed to be issues with the hoverboard. After chasing (can’t get hold of anyone at weekends as they don’t work) I got a new charger a week later. That did work but now proved there was an issue with the hoverboard itself. The unit is faulty on the left side only working intermittently. I emailed over the weekend with the issue and stated I wanted to return it, so far I have been ignored. Awful product and even worse customer service.

Do not buy from this company.
Ordered a hoverboard as a Christmas present. Within an hour it was not working properly. Contacted them via email and had to make a video to prove it was malfunctioning. Sent the hoverboard back and it was returned to us in exactly the same state, not working.
The telephone number does not work, you cannot physically speak to anyone. Email after email have been ignored. The couple of emails I had initially were from Alex - customer service manager who was less than helpful and now has just ignored every email I have sent.
The company lied to me, telling me they had fixed the board.
Nothing but conning and unscrupulous behaviour from a company selling products for children.
I am now having to go down the route of small claims court to try and get my money back.
I am usually very careful what companies I buy from, but since my problem I have noticed all of the negative reviews and similar problems.
Please do not put your trust in this awful company.

My interaction with Official Hoverboard was a disappointing saga of shattered expectations and dismal customer service. Despite my deliberate choice of their services over an Amazon seller for presumed reliability, the reality was a stark contrast.

Upon receiving two hoverboards for my children, one promptly succumbed to malfunction within 24 hours. What ensued was a torturous odyssey extending until March to rectify the issue, leaving a lingering sense of frustration and dissatisfaction.

The company's approach to customer support is woefully inadequate, designed to prolong and exacerbate the already exasperating returns process. Lamentably, direct communication via phone is conspicuously absent, with email as the sole avenue for contact. However, any semblance of promptness or efficiency in their responses is conspicuously absent, with weeks often elapsing before any form of acknowledgment.

My experience with Official Hoverboard serves as a cautionary tale, underscoring their glaring deficiencies in both product reliability and customer care.

The hoverboard broke a few days after it being first used as a Xmas gift , the customer service dept was initially slow to respond however - once communication had started it went smoothly from then on. A returns pre- paid lable was issued , item sent back, fixed and returned .