Official Hoverboard Reviews 

Exact same experience as customer below! Bought a Hoverboard for xmas! stopped working after 1 week, returned Hoverboard for apparent Enginneer inspection, not had a reply for a month!!! 6 emails later! no reply, Dodgy telephone number doesn't accept calls!

Avoid!!! Seems general consensus is very very bad!!

Absolute rubbish.
Stoke my money. Stay away…. Don’t be fooled by fake reviews on their website

AVOID THESE THIEVING CON ARTISTS!!!!!
Purchased a £250 scooter for my son’s Xmas present, within 2 weeks it stopped working. The phone number is duff therefore the only point of contact is by email. Responses were hit & miss & when they finally agreed we could return it for inspection,a whole 2 weeks on we’d had no update. Only when we threatened to persue them,did we get a response. Apparently the scooter was severely water damaged (bullsh*t) & the cost of repairs would be more than we paid for the scooter. The warranty very conveniently does cover us. We are now going through trading standards in the hope they are investigated! I have a very upset son & am £250 out of pocket!
They should be ashamed of themselves!!! SCAMMING THIEVING COWBOYS!!!!

Quality of the product is great - my son loves both his hoverboard and the kart that goes with it. When I have had reason to contact the company they have been swift in response and really helpful re assistance. Overall really good product and customer service which is appreciated. Georgette Thomas, Surbiton

I really can’t fault the company or customer service, I had a few small issues but they have gone above and beyond with making sure everything was rectified immediately.
Definitely recommend and wouldn’t hesitate to purchase from these in the future.
I’ve been receiving emails from someone called Alex so credit to them.

Ordered weeks ago, was promised delivery on or before 4th...not heard a thing.

I ordered 2 hoverboards mid November and still have not received them. I cannot get through to the helpline and the AI assistant does not connect. Have had to contact my back to query the possibility of a scam as this does not seem right.
I would never recommend this website to anyone. A lot of time and money wasted.

Great company and lovely staff there, they are helpful and professional and polite! Would recommend the company to everyone! Every year I buy a new thing from them and it’s always come speedy and correct

This company really respects it's customers especially if you have any issues they will respond to your messages straight away (including Sundays!). I'm totally happy to give this company a 5 Star rating

Very quick delivery. The hoverboard and seat arrived separately and when we opened it the seat was cracked. An email later and a replacement was on the way. Fantastic customer service, would definitely recommend

Sorted out shipping after Post Office REFUSED item.
Item Repaired.
Grandson saya back to as it was when new.

Althoufgh slow at responding to emails.

We had an issue with a broken power lead and the team were super helpful. They responded to all queries really quickly and managed to get a replacement sent out FOC on the same day.

What's more the hoverboard itself is ACE!

I purchased the Hoverboard last Christmas and unfortunately I had an issue with it in July. I contacted the company and they were extremely helpful, I sent it back to them and within 10 days, they had fixed and returned the Hoverboard to my sons delight. I would not fault this company and Alex was brilliant, professional, informative and helpful.
Excellent service!!

Great customer service received, I really cannot fault it. I raised a slight issue with one foam handle splitting on the kart on a Sunday afternoon and had a full response the next business day resolving the problem.
Also the delivery from ordering was quick and the Hoverboard and Kart is fantastic fun for my daughter.

Fantastic service for a part that had fallen off unnoticed. Quick, out of hours replies. Clear and helpful.
Many thanks - little girl very happy!

2 and a half years after purchase i had to send my sons hoverboard back due to a slight fault and they fixed it without any charge and returned it 3 days later, cant recommend these guys enough.

I purchased a hoverboard bundle for my son and he lost a part to the kart, I emailed and this part was sent out to me the next day, fast and reliable, thanks

DO NOT BUY FROM THIS COMPANY!!!
brought a hooverboard for our sons christmas present, broke within 1st few weeks, sent back at a cost to us for them to look at, they came back that it had water damage which we would have to pay for repairs as not covered under warenty, so we did, they sent the hooverboard back in appauling condition and paint pealing off all over the board, after a few emails again of trying to get out of it they finally agreed to replace the mud guard, sent it back and come back and is still no better, it looks a state and paint still peeling of which they are now saying is just how it comes!!! Avoid at all cost, we are now taking this further as have spent £500+

Great product, my son loves it! We got our hoverboard 3rd of June 2021 and guess what, it’s still running great! So much joy and happiness for such a small amount! Worth it!

AVOID!!! Bought a hoverkart for my son for Christmas, used for less than 3 weeks and became faulty. I emailed them, the hoverboard was sent back and they had to change the side wheel, motor and motherboard! After 3 weeks!! They sent the hoverboard back without the charger, they tried to say I hadn’t sent the charger but later agreed to send a new one. Sent a new charger, the hoverboard wouldn’t charge. Emailed them and they sent me another charger, the hoverboard still won’t charge. Have emailed several times since but now getting no response! I have reported to trading standards. Would avoid at all costs.