I was missing a bottle on a two bottle order. I contacted Purulia and Tom messaged me back. He reassured me that the bottle would be replaced at no extra charge, and I received the replacement right a... Toon meer
Bedrijf heeft geantwoord
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I want to say that there was a little confusion on when I placed my order but talking through the email that’s provided was very beneficial and it led me to a nice fellow named Tom, who is very consci... Toon meer
Bedrijf heeft geantwoord
Haven't tried the product yet only had in my hands for about 30mins. That being said I my order was one bottle short I emailed them about it and within minutes I was contacted back and Tom had my bot... Toon meer
Bedrijf heeft geantwoord
I had placed an order and later found that this item wasn't right for me. Tom was very helpful in getting my order cancelled and very helpful in assisting me with obtaining a refund.
Bedrijf heeft geantwoord
4,7
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68 reviews
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Quick response time
The response time when I needed help was AMAZING!
5 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Jeff,
We’re thrilled that our response time stood out and that you received help when you needed it. Thank you!
Warm regards,
The Purelia Team
I appreciate the help I received…
I appreciate the help I received regarding my refund. Once I explained myself, I was helped excellent.
5 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Jamal,
We’re pleased our team listened, understood your situation, and helped resolve your refund concern. Thank you!
Warm regards,
The Purelia Team
Hello
Hi- After receiving your product, I was advised by my doctor not to use it due to my current health issues. I worked with Richmond and wanted to let you know how wonderful he was. He replied to my email quickly, discussed clearly my options for a return and even followed up once I made my decision. I have found it hard to get through to someone who could help, so Richmond was a fantastic breath of fresh air. My only advice is to improve your return process. The steps required are ridiculous. I chose your company because I thought you were located in the USA- asking people to make videos, ect. AND pay the international fees is a very shady way to conduct business. I cannot use your product and could only get a partial return- very dissatisfied. Having said that, Richmond was an absolute delight- give that man a raise (:
1 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Natasha,
Thank you for your honest and detailed feedback. We’re glad Richmond responded quickly, clearly explained your options, and treated you with genuine care. At the same time, we’re sorry the return requirements and international costs left you feeling dissatisfied. We’re listening, and your comments will be shared with our team as we work toward a simpler and more customer-friendly return process.
Warm regards,
The Purelia Team
Thank you so much for the quick and…
Thank you so much for the quick and helpful response!! Such a breath of fresh air!
4 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Crystal,
We’re delighted that the quick, helpful support felt like a breath of fresh air. Thank you!
Warm regards,
The Purelia Team
Prompt reply
Prompt reply, and really took care of my concerns!
4 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Jan,
We’re so glad our team responded promptly and took care of your concerns. Thank you!
Warm regards,
The Purelia Team
Fantabulous Customer Service/Support!
Anna was very prompt and thorough in helping me with my subscription and answering all of my questions regarding this product! It’s been a very positive experience - her customer service is top notch!!!😜
4 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Elizabeth,
We love hearing that Anna was prompt, thorough, and helpful with both your subscription and product questions. Thank you!
Warm regards,
The Purelia Team
I received a damaged bottle of your…
I received a damaged bottle of your product and Tom took care of it right away. Very happy for the fast recovery Tom.
1 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Linda,
Thank you for sharing your experience. We’re sorry one of your bottles arrived damaged, but we’re happy Tom took care of the problem right away. We appreciate your patience and will keep using feedback like yours to strengthen our packing and delivery process.
Warm regards,
The Purelia Team
Very responsive and respectful
Very responsive and respectful
4 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Bruce,
We’re glad you found our support responsive and respectful—we truly appreciate your feedback. Thank you!
Warm regards,
The Purelia Team
I had ordered 6 bottles of the product…
I had ordered 6 bottles of the product but only received 5. I emailed customer support & received a response within a few minutes. A couple hours later Tom emailed me saying the missing bottle would be sent to me. This level of customer service is rare but greatly appreciated.
3 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Gerrit,
Thank you for your review. We sincerely apologize that your six-bottle order arrived with one bottle missing. We’re glad Tom responded within minutes and quickly arranged for the missing bottle to be sent. We appreciate you bringing this to our attention, and we’ll continue working to improve the accuracy of our fulfillment process.
Warm regards,
The Purelia Team
Great customer service
Customer service representative Tom was very helpful with resolving my issue! He was very courteous and knowledgeable!
3 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Janice,
We’re happy Tom’s courteous, knowledgeable support helped resolve your issue. Thank you!
Warm regards,
The Purelia Team
They resolved my issue a stand up…
They resolved my issue a stand up company.
1 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Les,
We appreciate your kind words and are glad our team resolved your concern in a way that earned your confidence. Thank you!
Warm regards,
The Purelia Team
Louise helped my experience with…
Louise helped my experience with Purelia go very smoothly. I'm very impressed and look forward to ordering again from this company.
Jane N.
3 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Jane,
We’re delighted Louise made your experience smooth and helped you feel confident about ordering from us again. Thank you!
Warm regards,
The Purelia Team
Why did I pay $83.24 for just 2…
Why did I pay $83.24 for just 2 bottles of Purelia???
24 augustus 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Barbara,
Thank you for bringing this to our attention. We’re truly sorry for the confusion and frustration caused by being charged $83.24 for only two bottles of Purelia. We understand why this would be upsetting. We’ll contact you personally by email to review the charge, and make this right as quickly as possible. Your experience will also help us identify where clearer information is needed.
Warm regards,
The Purelia Team
100% impressive response rate
Very fast response. Very impressive how they help and no questions asked. Definitely can recommend customer service from Purelia!
1 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Vonnie,
We’re thrilled that our fast, hassle-free assistance left such a positive impression. Thank you!
Warm regards,
The Purelia Team
Recent Purelia order
I emailed Purelia about a recent order that I received. The contents were darker and we’re stronger tasting. I thought maybe they were spoiled. Tom looked up my order and said that I may have had an older batch. They had recently improved the product making it darker in color and stronger in taste. He recommended maybe adding it to water or juice. Or just get used to the different taste. We are going to give it a try. Thanks Tom :)
1 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Patti,
Thank you for reaching out and sharing your concern about the darker color and stronger taste of your recent order. We’re glad Tom explained the product update and offered suggestions that may help. We understand that an unexpected change can be concerning, and your feedback will help us communicate future product updates more clearly.
Warm regards,
The Purelia Team
I was having a struggle trying to…
I was having a struggle trying to cancel my orders using the website. Still received a couple of orders, but after contacting Purelia and talking with Tom and explaining my problem, he helped me. Finally!! Thanks for understanding Tom.
2 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Glenda,
We’re sorry the cancellation process was frustrating, but we’re pleased Tom was able to get everything sorted out for you. Thank you for sharing your experience—your feedback helps us improve and make our cancellation process clearer and easier for our customers.
Warm regards,
The Purelia Team
My issue was resolved quickly by Tom
My issue was resolved quickly by Tom. I asked an additional question and that was also answered in a timely manner.
31 augustus 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Carol,
We’re glad Tom resolved your issue quickly and followed up with a timely answer to your additional question. Thank you!
Warm Regards,
The Purelia Team
Tom was very helpful and kind when I…
Tom was very helpful and kind when I noticed I had signed up for auto pay. He was able to stop it. I love the product and am on my 3rd bottle! Any issues I had were dealt with kindly and promptly!
2 juli 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Donna,
We’re happy Tom kindly resolved the automatic-payment concern, and it’s wonderful to know you’re enjoying your third bottle. Thank you!
Warm Regards,
The Purelia Team
They handled my concern with care
They handled my concern with care, understanding, & grace!! I’ll definitely continue to do business with them in the future and would refer anyone to do business with them as well. Thank y’all so much.
2 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi Brandon,
We truly appreciate your trust and are glad our team handled your concern with the care, understanding, and grace you deserved. Thank you!
Warm Regards,
The Purelia Team
Tom went over and above my expectations…
Tom went over and above my expectations to resolve my issues. I have had 2 deaths in my family in the last 30 days and have been extremely stressed. It warms my heart to know there are still kind people in the world.
1 september 2026
Review zonder uitnodiging
Antwoord van Purelia
Hi,
Thank you for sharing this during such a difficult time. We’re deeply sorry for your losses and grateful that Tom’s kindness helped make things a little easier.
Warm Regards,
The Purelia Team
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