They helped straighten out an error on my account very quickly and all my transfers go through without a problem.
Bedrijf heeft geantwoord
Locatie
Wijzig locatieKing Street West 145, Suite 1002, M5H 1J8 Toronto, Old Toronto, CA
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Lees wat reviewers zeggen
One of the pieces of information on my recipient was imported incorrectly from the FRIMA previous system. It had a USA address and the recipient is in Taiwan ROC. After explaining the mistake and ye... Toon meer
Bedrijf heeft geantwoord
I have worked with OFX for years and have always been satisfied with the service that I have received. Their rates have been comparable to other companies so I know I am getting the best rates. Thei... Toon meer
Sara was an absolute delight to work with. I'm new to selling wholesale globally which required an exchange account and how payments worked. She went above and beyond to get me the answers I needed... Toon meer
Bedrijfsgegevens
Over OFX - Canada
Geschreven door het bedrijf
Simplify your FX needs with OFX.
Get Started
Currency exchange can be complicated. OFX keeps it simple with 24/7 foreign exchange expert (we call them OFXperts) assistance and an easy-to-use online platform. Our approach combines the human touch with convenient technology, whenever you need it, wherever you are.
We grew from an idea that there had to be a better, fairer way to move money around the world. That was over 25 years ago, and since then over 1 million customers have trusted us to help move $293bn+ around the world.
Why choose OFX?
Save Time - Fast and secure transfers in 50+ currencies to 170+ countries helps you transfer quicker.
Save Money
Bank-beating rates, paired with better market strategies, better timing, and better vendor management helps maximize profits and reduce costs.
Transfer Securely
Regulated by over 50 regulators globally, means OFX always operates to international security standards and monitors transactions for suspicious activity with sophisticated technology
Fee Transparency
OFX provides money visibility throughout the transfer process which means no hidden costs and no surprises.
24/7 Support
Real human 24/7 support from OFXperts means that no matter where you are, we are only a phone call away.
Start saving time and money - open an OFX account today!
Geschreven door het bedrijf
- .
Contactgegevens
King Street West 145, Suite 1002, M5H 1J8, Toronto, Old Toronto, Canada
- 1 800 680 0750
3,9
Goed
127 reviews
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Always very professional and helpful
Always very professional and helpful. Our account rep, Sonam Khedup is a credit to the company. He is a top-notch account manager, entering complicated bank details into the system for me, and later checking that the information went through correctly. I highly recommend OFX.
7 januari 2022
Review zonder uitnodiging
Antwoord van OFX - Canada
Hi George,
Thank you for taking the time to leave us a review.
We are always pleased to read about our happy clients, we look forward to assisting you in the future with your transfer needs.
Kind regards,
The OFX team.
I have done approximately 5 transfers…
I have done approximately 5 transfers through OFX and the time to complete the deals varies greatly. My most recent experience, I was sure that I chose to do a bill payment to send the funds to them and I did so immediately because that process seems quicker than direct debit. I will give them the benefit of the doubt that perhaps I clicked direct debit. Anyway, it shows they received my direct debit funds on December 2 and now December 8 they are still showing it as in process. Secondly since I sent the funds via bill payment, I am asking for them to return those funds to my bank. They acknowledge having those funds and they have all of my bank account information in my personal details of my OFX registration but they will not return those funds to me until I provide them proof from my bank that I sent them the funds. This latest experience for me is so frustrating and in my opinion very poor customer service. It feels like they just don’t care and I am just a number while they sit on 2 x the amount of money that I intended to transfer
UPDATE: to be fair after I posted this review I received a call from Richard Srour who is one of the Managers in Canada. Richard was very empathetic to my situation and helped remedy it quickly with an alternate plan and helped me update my account so that I can prevent the possibility of choosing the wrong payment method in my case. He also mentioned that he would use this situation to help as a training opportunity for his team to help anyone who might be in a similar situation. Anyway, his quick action helped restore my faith in OFX. Some personal follow up was what I needed. Regards Ray
8 december 2021
Review zonder uitnodiging
Antwoord van OFX - Canada
Hi Raymond,
Thank you for your review and we are sorry to hear about your frustrations around your most recent experience with OFX.
We will have a manager reach out immediately to address your concerns.
Kind regards,
The OFX team.
Surprised me in a very wrong way!
Surprised me in a very wrong way!
OFX asked me for the transactions and the prove of current balance (bank statement) !
Even governments hesitate to do so !!?
10 november 2021
Review zonder uitnodiging
Antwoord van OFX - Canada
Hi Farshad,
Thank you for taking the time to leave us a review.
Because OFX works in such a highly regulated industry, we will sometimes require documents to facilitate transfers.
Can you please send OFX an email at customer.service@ofx.com so we can have a look into your account.
Kind regards,
The OFX team.
Exemplary service ear-marked by…
Exemplary service ear-marked by professionalism and transparency. Special call out to Marco Coehlo who's been superlative in his responsiveness And special kudos to call centre professionals. They've been terrific Please make sure you give 'em a tip of the old hat. They deserve it.
Arno Brust
9 september 2021
Review zonder uitnodiging
Antwoord van OFX - Canada
We are pleased to hear you had such a great experience with our OFXperts. We'll make sure they hear of your review.
The OFX Team
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