I strongly advise against it. The shipment was delayed, and my messages were completely ignored. They most likely sell items they don't actually have in stock. They generate a shipping label but don'... Toon meer
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Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... Toon meer
Bedrijf heeft geantwoord
This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... Toon meer
We have ordered online from Oh Doggy a couple of times now and have been delighted with the prompt delivery and products - our boy Loki especially loved the treats :). Super news that the new shop has... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.
Contactgegevens
Verenigd Koninkrijk
- woof@ohdoggy.co.uk
- ohdoggy.co.uk
4,0
Goed
302 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Oh Doggy
Thank you for the positive review :) We're glad to hear we're getting it right!
Raw food
To have the raw food readily available for my Westie is reassuring. Always so helpful ordering in for me as I need it.
20 april 2024
Antwoord van Oh Doggy
Aww thank you for taking the time to leave us a review Jayne! Always a pleasure to help :)
Great pet shop
Lovely pet shop that is easily accessible. Dogs are welcome and the staff love getting to know each one. There are great quality treats and snacks for dogs. My two love dragging me to Oh Doggy when out on a walk
30 april 2024
Antwoord van Oh Doggy
Thank you so much for the lovely review Bonnie! Always a pleasure to see you and the boys when you call in :)
Happy Pooch = Happy Owners
The website was easy to manoeuvre, updates were given regarding the order and delivery was quick. We certainly weren’t disappointed! Our dog was over the moon with the speedy arrival of her Ovo eggs and we would be more than happy to recommend this site and use it again ourselves 😊
18 april 2024
Antwoord van Oh Doggy
Thank you for taking the time to leave us such a kind review! I'm delighted to hear that your dog was happy with her Ovo eggs - we hope she's having a blast!
Antwoord van Oh Doggy
Thank you so much for taking time out of your day to leave us a review! It means a lot to us. Always happy to help :)
I put wrong delivery address in but you…
I put wrong delivery address in but you rectified it promptly and the quality food was delivered on time!
18 april 2024
Antwoord van Oh Doggy
Thank you so much for taking the time to leave us a review, Colleen! It really helps us out :) Always happy to help, and I'm glad that we were able to sort out the issue for you!
Antwoord van Oh Doggy
Aww thank you so much! Always a pleasure to help :) We really appreciate you taking the time to leave us a review :)
Antwoord van Oh Doggy
Thank you for taking the time to leave us a review! We really appreciate it :)
Antwoord van Oh Doggy
Awww thank you! We really appreciate you taking the time to leave us a review :)
Great shop, great products and amazing customer service:)
Great service, great selection of quality products.
The customer service was amazing. They went above and beyond to help me with my order and went out of their way to ensure delivery to me.
I can’t rate them highly enough. Best service I’ve had in years!!
25 maart 2024
Antwoord van Oh Doggy
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you're happy with the service you received :) Always happy to help!
My Havanese dogs absolutely love…
My Havanese dogs absolutely love playing with these eggs. I don't know if it's the little squeaky noise or the perfect size for them or the funny bounce, but they love chasing them. Great fun to watch.
28 maart 2024
Antwoord van Oh Doggy
Thank you for taking the time to leave us a review - we really appreciate it! Delighted to hear that your dog is a fan of the Ovo Eggs :)
Excellent service and product
Excellent service and product, kept informed on my purchase. Would highly recommend.
27 maart 2024
Antwoord van Oh Doggy
Hi! Thank you so much for taking the time to leave us a review :) We really appreciate it!
Great prices and easy communication
21 maart 2024
Antwoord van Oh Doggy
Thank you very much for taking the time to leave us a review! We really appreciate your feedback :)
Antwoord van Oh Doggy
Thanks for taking the time to leave us a review! Glad to hear that you're happy with the products we have available - we hope the doggies in the daycare love them! :D
Really good quality products
Really good quality products. Particularly the bio supplement powder. Great products
21 februari 2024
Antwoord van Oh Doggy
Thank you for taking the time to leave us a review! We're delighted to hear that you're happy with the products we have on offer :)
Antwoord van Oh Doggy
Aww thank you Colleen! That's very kind. We're delighted to hear that you're happy :)
Most of the goods I was looking to…
Most of the goods I was looking to purchase are out of stock! Also you pay for delivery for a 48 hour delivery and usually it’s 7 days before you receive your order.
Customer service is pretty poor
19 februari 2024
Review zonder uitnodiging
Antwoord van Oh Doggy
Hi Lesley,
Our customer service operates Monday to Friday so I would imagine that your email from Saturday evening wasn't picked up until yesterday.
I believe that you were speaking with our owner yesterday regarding the delivery delay on your order. I think he confirmed that your order was dispatched on Wednesday the 14th and should have arrived with you on Friday/Saturday, but that unfortunately delays that are outside of our control sometimes do happen as parcels travel through Royal Mail's network.
As your order was shipped via an untracked service we wouldn't have been able to give an update on the location of your parcel as we are also unable to track items sent through this service. Generally speaking, any orders shipped using the untracked service do arrive within the expected 3-day delivery aim, however, sometimes delays do occur.
We would strongly suggest selecting the Tracked service if you need your order quickly and would like visibility on it as this shipping method allows you to see your parcel's journey and can help to keep you updated on when to expect your item.
I can only apologise for any inconvenience that the delivery delay on your parcel may have caused you - unfortunately, once an item has been dispatched by us any delays that it faces are outside of our control which, as a small business, is as frustrating for us as it is for customers whose orders are affected.
I hope your order arrives with you soon if it has not already done so. If it still has not arrived by the end of this week please do let me know and we follow up on this further for you.
Kind regards,
Kerry
Antwoord van Oh Doggy
Aww thank you!
Antwoord van Oh Doggy
Thank you for leaving us a review!
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