I strongly advise against it. The shipment was delayed, and my messages were completely ignored. They most likely sell items they don't actually have in stock. They generate a shipping label but don'... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... Toon meer
Bedrijf heeft geantwoord
This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... Toon meer
We have ordered online from Oh Doggy a couple of times now and have been delighted with the prompt delivery and products - our boy Loki especially loved the treats :). Super news that the new shop has... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.
Contactgegevens
Verenigd Koninkrijk
- woof@ohdoggy.co.uk
- ohdoggy.co.uk
4,0
Goed
302 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Lovely products & staff
Lovely products, natural based and not full of rubbish you find in some stores.
Plus Kerry is just lovely, kind and full of good advice.
25 januari 2024
Antwoord van Oh Doggy
Awww thank you :) Always happy to help!
Antwoord van Oh Doggy
Thank you for taking the time to leave us a review, Sheila!
We're delighted to hear that you're happy with your new Sodapup Honey Pot and that delivery went well :)
We hope you have a lovely day, and thank you for choosing to shop with us at Oh Doggy.
Was sent the wrong order and then…
Was sent the wrong order and then contacted customer service three times and never received a reply. Would never use again and advise anyone to avoid.
20 januari 2024
Review zonder uitnodiging
Antwoord van Oh Doggy
Hi Graham,
I am sorry that you did not have a good experience with us this time round.
As my colleague explained in his emails with you, unfortunately, your communications were filtered into our junk folder, as shown in the screenshots sent (possibly due to the attached images); and as a result, we did not receive them.
We do take pride in our customer service, and unfortunately on this occasion we were unable to get back to you as we were unaware that you had reached out about your order.
We have taken steps to try and prevent this happening in the future.
I can only apologise again for the frustration that I am sure this caused - as a small business it is frustrating for us too when issues like this arise. While we were unable to rectify this for you due to your emails being filtered, I am glad that you were able to find a solution to the problem on your end, and we would be delighted to serve you again should you choose to shop with us again in the future.
If I could put 0 stars I would!!
If I could put 0 stars I would I as I have no order to review. I ordered from this company last year and never received my order. I contacted the company and they apologised and asked if I would still like my order which I said yes. Still received nothing and almost a year down the line I’m still waiting for the order. I hate doing negative reviews as I understand the impact it can have but I think I’ve have give them more than enough chances now. Please don’t waste your money by using this company.
31 januari 2023
Review zonder uitnodiging
Antwoord van Oh Doggy
UPDATED RESPONSE:
Hi Jessica,
Just following up here for full visibility, as I believe you were speaking with my colleague and that this issue has now been resolved via a refund for the orders that did not arrive.
Our apologies again for the error, and thank you for your patience while we worked to resolve this for you.
I hope you have a lovely day.
Kind regards,
Kerry
----------------------------------------
THIRD RESPONSE:
Hi Jessica,
Thank you for providing the additional information as requested.
We have emailed you again regarding this order.
I will await your response via email and will do my best to assist you in this matter.
Kind regards,
Kerry
-----------------------------------------------
SECOND RESPONSE:
Hi Jessica,
I tried to reach out to you regarding this issue via email, however, the email has bounced back.
I would appreciate it if you could contact us at woof@ohdoggy.co.uk so that we can investigate this issue further for you.
Thank you
-------------------------------------------------------------------
ORIGINAL RESPONSE:
Hi Jessica,
I am incredibly sorry to hear that you have had a poor experience.
If you could please confirm the last time you were in contact with us, I will investigate this for you.
My apologies again, and I will look into this right away to see if I can find out what happened.
Please leave this with me, and I will be in touch with you once I have had a chance to investigate this and find out what has happened, as this is not the standard we expect here at Oh Doggy.
Thank you
Antwoord van Oh Doggy
Aww thank you :)
Always very efficient
2 januari 2024
Antwoord van Oh Doggy
Thank you for leaving us a review Frankie :) Glad to hear that you are happy with our service :D
Quality products for a reasonable price…
Quality products for a reasonable price
5 star service
22 december 2023
Antwoord van Oh Doggy
Thank you Tracey :)
I have to say the SodaPup Honey Pot is the dogs'...
A really robust product, far more durable than similar ones we've bought in the past. Simply fill it with raw food, pop it in the freezer... absolutely perfect for our Labradors' breakfasts - keeps them entertained for a good 10-15 minutes.
22 november 2023
Antwoord van Oh Doggy
Thank you for taking the time to leave us a review :) We're glad you're happy with the SodaPup Honey Pot! It is one of our best sellers for good reason :D
Antwoord van Oh Doggy
Thank you for taking the time to leave us a review :)
The Calamari Rings are priced at the RRP, but we will take your feedback on board
Item as advertised
Found item cheaper than on other sites and it arrived on date advised.
27 november 2023
Antwoord van Oh Doggy
Thank you :)
Very quick coming so thanks
21 november 2023
Antwoord van Oh Doggy
Thank you for leaving us a review :)
Antwoord van Oh Doggy
Thank you :)
Sassy1
I found some lovely toys for my Border Terriers
Quick delivery very 😀 with my purchases.
1 november 2023
Antwoord van Oh Doggy
Aww thank you! We're glad you're happy with the new toys :)
Terrible delivery time
Terrible delivery time, it took over a week to arrive. Previous supplier would have delivered in 2 days.
31 oktober 2023
Antwoord van Oh Doggy
Hi Jane,
Thank you for choosing to shop with us at Oh Doggy.
I'm sorry to hear that you weren't happy with the delivery time of your order.
Your order was placed with us on the 30th of October and dispatched the following morning.
Unfortunately, once we have dispatched an item we have no control over the shipping speed or any delays that your parcel may encounter.
We have taken your feedback onboard and will look into anything that we can do on our end to try and prevent this from happening in the future.
My apologies that the service you received was not what you were expecting, and for any inconvenience caused by the delivery delay.
Kind regards,
Kerry
Worked out in the end
I ordered the no rinse dog shampoo spray but it arrived with a broken top. I contacted Oh Doggy by email, as they have no telephone contact number, and within a few hours had a response from them. After sending photos of the damaged item they have agreed to send me a replacement one, for which many thanks.
28 oktober 2023
Review zonder uitnodiging
Antwoord van Oh Doggy
UPDATED REPLY:
Hi Sophia,
Thank you for letting us put this issue right for you, and the updated review.
You should receive your replacement item within the next few days.
If you have any other issues please do not hesitate to reach out to us.
I hope you have a lovely day, and thank you again for choosing to shop with us at Oh Doggy!
Kind regards,
Kerry
ORIGINAL REPLY:
Hi Sophia,
Thank you for taking the time to leave us a review, and I am sorry that you had a poor experience.
From my understanding, this item was not damaged at the time of packaging (we agree that there is no sense in packaging and sending a damaged item. We take every precaution to prevent damage to items as they progress through the shipping network, however, sometimes damages can happen despite our best efforts, in which case we work to put this right for our customers.
We believe that this has happened in transit as we do not ship damaged products; if a product is ordered and found to be damaged as we are packing it we make contact with the customer to offer a refund, or we reorder the product from our supplier where possible so that we can send one out in good condition if the customer is happy to wait a little longer for their item).
I have contacted you via email regarding this item and we can either ship you out a replacement for the item that arrived damaged or process a refund for this item.
We are open on Saturdays, and aim to respond to any emails received as promptly as possible. We appreciate that it can be frustrating to wait for a response when you have an issue, however as a small business with a small team we do our best to respond to any queries within 24 hours, although it is often much sooner than this.
I can see from checking your order that you paid £2.99 for the delivery of your items. I would have to respectfully contest that this is not "hefty", and is reasonably in line with shipping charges from a lot of other online retailers.
I hope this helps, and I will keep an eye out for your email reply so that we can put this right for you either through replacing the product for you or refunding you for the item in question.
FAULTY GOODS
One of the Ovo egg toys was faulty on receipt of the goods. Company refused to replace and have not responded to my further email.
Bad customer service. I would not recommend this company
26 september 2023
Antwoord van Oh Doggy
Hi Jane,
I'm sorry to hear that you would not recommend us.
I am a little confused as to which further email you are referring to, as I am unable to find one on our email system when I search your name. The last email I can find from you has been responded to - my apologies if you have missed this.
As mentioned in our last email to you, we are unable to split a set of the Ovo eggs to replace the one that was damaged during play as per our policy, however, we did offer that you could return the items to us for a refund.
You are still very welcome to return this item to us for a refund less our original shipping costs, as mentioned in our email to you and in line with our refunds and returns policy.
Please feel free to reach out to us again via email and we will get this process started for you.
The Great Doggie Shop
Its fantastic to have a doggie shop so close snd have all the terrific food and treats and especially the TOYS !!!!
19 september 2023
Antwoord van Oh Doggy
Aww Thank you!!
Toy as described our friends puppy…
Toy as described our friends puppy loved it. Well done Oh Doggy
6 september 2023
Waste of time
Decent prices but waited 5 days for my order, no sign of it. Contacted them to ask where my order is and they then said they don’t ship over weekends but have realised they don’t have the stock anyway and so just cancelled my order!! Total waste of time, avoid.
6 september 2023
Review zonder uitnodiging
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