I previously left a review about my experience with OhentPay after they closed my account on 10 April 2026 while holding £86.46 of my money. At the time, I was told that my remaining bala... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had only one successful transfer that took the one-business day processing time to receive the funds. On one occasion it took three days and on the last occasion, it took 12 days to process the transa... Toon meer
Bedrijf heeft geantwoord
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Toon meer
Bedrijf heeft geantwoord
My experience in using Ohentpay for all my transactions over the years has been excellent. The best rate offered compared to compeitors. Bestides, the instant alert confirming my proceesing is complet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Contactgegevens
411 Ilford Lane, IG1 2SN, Ilford, Verenigd Koninkrijk
- marketing@ohentpay.com
- ohentpay.com
3,0
Gemiddeld
508 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Fast and easy as always 💯
13 december 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Onyekachi.
Thank you for your feedback. We’re glad you had a smooth experience.
OhentPay.
Further trainings for your customer's service agents
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right
Additionally, your customer's service agents need further training regarding these currencies exchange on the app. Eventually, I was happy about your apps.
11 december 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Kabiru,
Thank you for taking the time to share your experience with us. The process can feel a bit technical at first, especially for new users, so we appreciate your patience while getting used to it.
Please be assured that our customer service team is well-trained and always available to guide users through any step they find unclear. We also continue to refine our communication so the experience becomes even easier for everyone.
If you ever need direct assistance, kindly reach out through the in-app live chat.
Thank you.
OhentPay.
This is to make the public aware of…
This is to make the public aware of this fraudulent company with bunch of unqualified scammers that called themselves OhentPay Limited. If you don't want to cry,scammed or frustrated in this Xmas period please don't go near this company. They are full of scammers especially the one that call herself Florence OhentPay and the rest of them. Your hard earned money will disappear and you will not be able to buy anything for your loved ones for Xmas. They have been reported to the financial services and regulatory systems and more protest against their illegal services is ongoing. Scammers scammers and scammers.please be guided.
9 december 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Derek,
Thank you for bringing this to our attention. We understand how concerning this must feel. However, we would like to clarify that OhentPay is a fully compliant financial service provider operating under all required regulations. Our team does not engage in any form of fraudulent activity, and no staff member can access or tamper with customer funds.
In line with regulatory requirements, we carry out routine internal checks on certain transactions to ensure that all activities on our platform remain secure, transparent and legitimate. These checks are part of our duty to protect customers' funds and comply with financial regulatory standards.
This process may sometimes take a bit of time, but once the review is completed, customers are usually able to carry out transactions again, as was the case with you.
We are pleased to confirm that the checks on your account have been concluded, and you have now been able to carry out your transactions successfully.
For direct assistance, please reach out to us via support.ohentpay.com, the in-app live chat or any of our verified social media handles.
Thank you.
OhentPay.
I had to wait 13 hours for a review…
I had to wait 13 hours for a review from OhentPay with no basis. The processes are slow and don’t inspire confidence. There is no transparency as to what checks are being carried out. Total disregard, misunderstanding of the concept and relationship of time and money.
24 november 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Calvin,
Thank you for sharing your concerns. In line with our regulatory obligations, transactions undergo checks through our payment-processing partner as part of our anti-fraud and AML/KYC requirements, which are referenced in our Terms and Conditions.
While many transactions are completed within 15 minutes to 2 hours, some may take longer when additional verification is required by the payment provider or recipient bank. In your case, the delay was due to the provider’s compliance review, which was completed within the regulatory timeframe.
We understand your concerns regarding transparency and the impact of the delay. These checks are in place to ensure the security of funds, the legitimacy of the transaction, and adherence to financial regulations, not to undervalue your time.
We are pleased to note that your transaction has now been completed. Your feedback helps us improve communication and the overall customer experience. Thank you.
OhentPay.
it very fast
1 december 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Ugochukwu,
Thank you for your positive review! We’re glad to hear that you find our services to be very fast. Your feedback means a lot to us, and we look forward to continuing to serve you.
OhentPay.
Fastest money transfer I have used far
20 november 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Osita,
Thank you so much for your feedback! We're glad to hear that you’re enjoying our fast transfer service. We appreciate you choosing us!
Thank you.
OhentPay.
Antwoord van OhentPay Limited
Hi Okechukwu!
We’re delighted to know you had an excellent experience with our services. We truly appreciate your feedback and support.
Thank you.
OhentPay.
Antwoord van OhentPay Limited
Hey Gabriel,
Thank you for your feedback! We’re delighted to hear that you find our services fast, reliable, and easy to use. We appreciate your trust in us.
OhentPay.
Avoid by all means, there are better and more efficient companies out there
If you want your hard earned money to be held with no accountability or timeline on when it will be released without any mail or warning on restrictions, then sure....go ahead and use Ohentpay. You have been warned.
30 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Abimbola,
Thank you for bringing this to our attention. We truly understand how concerning it can be to experience a temporary disruption when making transactions. The restriction you encountered was due to a routine verification exercise to ensure that all customer information is accurate and up to date, in line with regulatory standards.
The verification required submitting a valid proof of address, which our team carefully reviews to maintain account security. Customers were notified of this process via email in advance, and we sincerely regret if the message was missed.
We’re happy to confirm that your account is now fully verified, and you can make transactions as normal. We remain committed to keeping you informed and providing reliable service.
If you need further assistance, please contact us at support@ohentpay.com, via in-app chat, or through our social media channels.
Thank you.
OhentPay.
Very poor
Twice now my wages have been paid in and they've held it, last time I went days wothout been able to purchase food and pay my mortgage and other bills again today they've held my money
I understand you may need to do checks but you do not need to check the same payment over and over again
This is not professional or fair
31 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Dare,
Thank you for bringing this to our attention. We completely understand how stressful it can be not to have access to your funds, especially when you have bills and daily expenses to cover.
We always aim to deliver fast and reliable services. However, temporary delays can sometimes occur due to regulatory checks. These checks are conducted on transactions when necessary to ensure that all accounts remain secure. While we understand these checks may feel repetitive, they are important to protect your funds and maintain compliance.
We appreciate your patience and understanding, and we’re here to assist if you experience any other issues. For direct support, please contact us at support@ohentpay.com, via in-app chat, or through our social media channels.
Thank you.
OhentPay.
The worst money transfer service I have ever seen.
The worst experience you will ever get is using OhentPay for international money transfer. Most transfers I have made with this poor company has been laden with pathetic delays spanning more than 16 hours after the transfer has been initiated! This is the worst customer service the UK did not bargain for. They should be subject to review by the UK money watchdog, FCA. Their services are deplorable and will leave you perplexed if you ever become so unlucky to fall into their nest of money transfer delay, if there is anything worse than 1 star I will give to them. Their services are poor and that is me being even modest. The worst part is before initiating the transfer they write that it will take 15 minutes and you get deceived into making the transfer only for you to face delays over several hours. This is unfair this guys should just close shop or face UK sanctions! They are bad and poor, they are the worst company I have ever dealt with in my lifetime, there is no mincing words.
23 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi iBoss MD,
Thank you for bringing this to our attention — your feedback helps us improve our services.
At OhentPay, we always aim to deliver fast and reliable services. However, transfer delays can sometimes occur due to factors such as regulatory checks, intermediary bank procedures, but we do our best to keep customers informed in such cases.
We’d really like to look into your specific transfers and resolve this for you. Kindly send us an email at support@ohentpay.com with your registered email address and transaction details, and we’ll ensure your concern is promptly reviewed and addressed.
Thank you.
OhentPay.
Unclear instructions and poor customer…
Unclear instructions and poor customer service communication. I was sent an email to update my details, which stated I should send a proof of address in the form of either a utility bill, bank statement or council tax. I sent my utility bill and the customer service rep was now demanding i send an ID, of which it was never stated in their email communication. Even after explaining the email never stated that, she ignored my response, and then i sent a follow-up email, in which she was now rudely demanding the ID. This is terrible!!!
15 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Emmanuel,
Thank you for sharing your feedback. We understand your concerns and sincerely regret the confusion caused.
The verification process is part of our routine update to ensure all customer information on our platform is accurate and up to date. While the email requested a proof of address, in some cases, our team may also request an additional document, such as a valid ID, especially if the one previously uploaded on the platform needs to be updated as part of our regular information review process.
We’ll continue working to make our communication clearer. We trust that your verification has now been completed, and for any other assistance, please don’t hesitate to reach out via the in-app live chat.
Thank you.
OhentPay.
racist liars 🖕🏾🖕🏾🖕🏾
This is a fraudulent and racist company that won't even look into the verification of your identity if your name sounds foreign and African, and lies that they are working on it. I submitted my driving licence and bank statement for them to do KYC, and they have ghosted me for over a month. Clowns.
10 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi there,
We regret to note this experience. Please be assured that we treat every customer equally, regardless of background, and our verification process follows standard regulatory requirements for all users. Your KYC review is not based on name or origin but on checks required by regulations.
Thank you for providing the additional information, which helped us locate your account. Please note that verification reviews can sometimes take a little longer as we complete all necessary regulatory checks. As mentioned via the in-app live chat, our team is actively working on your verification, and we’ll update you once it’s finalised.
Thank you,
OhentPay.
Sent money to an account
Sent money to an account. The money never got delivered. They claim the bank rejected the transaction. Its been 5 days now. The only reply I get is that they are working on it. Money has gone missing. Complete Fraud.
10 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi MRS M U,
We understand how concerning it can be when a payment doesn’t arrive as expected, and we’re sorry for the inconvenience this delay has caused. Please be assured that OhentPay does not withhold customer funds or engage in fraudulent activity. We always aim to process and deliver payments immediately once they’re approved.
However, there are instances where transactions may be delayed due to factors beyond our direct control, such as additional checks from our payment partners, payout bank processing times, or the recipient bank’s availability to receive the funds.
Thank you for sharing your information with us. We’re pleased to confirm that the issue has now been resolved and your transaction has been successfully processed. We appreciate your patience while this issue was being rectified. For any other assistance, please reach out to us at support@ohentpay.com.
Thank you.
OhentPay.
Frustrating experience
Never had such a frustrating experience as this. Transferred funds from my UK account to make a payment to another account only to be informed my account has restrictions placed on it without any prior notification of this.
I had to then do another KYC which meant although OhentPay accepted my funds, I could not access or even transfer the funds back for over 24 hours. I asked for the complaint process and until now, I have been ignored. When my account was reinstated, I just moved the money back as I have lost any confidence to do business via this app. The customer service team responses were like robotic responses throughout. I could possibly expose the practices to my wider community.
Restriction was only removed on 8/10/2025 after over 24 hours. Unacceptable service. If you can inform that restriction has been removed, why couldn't you inform me that the restriction was going to be applied so I don't put funds in the account.
7 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Oluyemi,
Thank you for sharing your feedback. We understand how concerning this experience must have felt.
Please note that an email notification was sent prior to the account restriction, requesting an updated proof of address as part of our routine compliance checks. This process is required by regulation to keep customer information accurate and secure.
We’re glad your account has since been reinstated, and we appreciate your patience during the verification process. We will continue working to improve our service experience. As always, kindly be assured that our support team is available to help with any questions or concerns.
If you need any other assistance, please reach out to us at support@ohentpay.com, via any of our verified social media handles, or through the in-app live chat.
Thank you.
OhentPay.
Satisfactory
6 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Andor,
Thank you so much for your feedback! We’re happy to hear that your experience was satisfactory. Your thoughts mean a lot to us. We’re always here to help!
OhentPay.
Don’t even think of using this useless…
Don’t even think of using this useless app, they will take your money and shut you out. If you doubt me, check their google reviews
1 oktober 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Victor,
We're sorry for the experience you had while trying to use your account. Be assured that we do not take customers’ money or shut anyone out of their accounts. We are a regulated financial institution, and all funds remain secure.
As part of our compliance obligations, we carried out a review process that required updated proof of address. An email was sent out to all customers ahead of this, but we understand it may not have been noticed at the time.
I’m glad to confirm that your documents have since been verified, the restriction lifted, and your account is now fully active for transactions.
We appreciate your patience while this was being resolved. If you ever run into any other issues, please don’t hesitate to contact us directly via email or in-app chat — we’re always here to help.
Thank you.
OhentPay.
What happened to my money?
I funded my account yesterday morning (29 September 2025) and wanted to use the money to pay workers but I could not. I kept receiving a message indicating that I am currently restricted from making payments. I sent an email to their support and was then informed that I needed to submit documents showing proof of my address before my account restriction can be lifted. I have been through this verification process before. Nevertheless, I immediately submitted two of the three documents they requested. They responded confirming that the documents were accepted and that their team will resolve the issue shortly. As at this morning, after 24 hours, the restriction has still not been lifted. I have since sent several emails but they refused to respond even as I write this review. Whilst I acknowledge the importance of undertaking regular customer reviews, but at no point was I informed of this ongoing review. Had I know, I would have ensured the review was completed before funding my account. It would seem that there are many other customers who have been placed in this precarious situation. I find this unacceptable and an abuse of trust. I requested that my money be refunded to the original account while the so called review is in progress and this request was also ignored. I strongly encourage customers not to fund their accounts with OhentPay until this so called review is concluded or they are able to resolve all pending issues with their customers. I am very disappointed and distressed by their actions.
29 september 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Prince,
Thank you for taking the time to share your feedback. We completely understand how it must have felt to be unable to access your funds when you needed them most.
For clarity, we did notify all customers via email about the ongoing review process and the requirement to provide an updated proof of address. This was part of our regulatory obligations, and the communication was sent out to ensure transparency and to minimise disruption.
We can confirm that your documents have been received and accepted, and the restriction on your account has been lifted. You can now complete transactions normally.
We value your patience and cooperation during this process. If you need any other support, please feel free to contact us anytime through support@ohentpay.com or directly via the in-app chat.
Thank you.
OhentPay.
8–12 Week Refund Promise Broken – OhentPay Still Silent
OhentPay is quick to play the good cop on review sites, but behind the scenes, they ignore emails and fail to return customers’ money.
Despite their public reply to my last review, my emails to their Complaints team have gone unanswered for over two (2) weeks. I do not rate their Support team as they are unprofessional and all they send is nothing but pre-written, robotic scripts, no real answers, no action, and no accountability.
The 8–12 week refund timeline they [OhentPay] themselves quoted has long expired. Yet they refuse to provide a reason for the delay in refunding me, an updated timeline, or even a valid UK / EU finacial services Regulation, Act, or Directive that references the mysterious “extended regulatory review” their x.com handler claims is holding my refund, despite a full account review and confirmed closure.
At this point, OhentPay’s behavior feels evasive, unprofessional, and worryingly close to financial misconduct. Customers deserve transparency and timely refunds, not excuses and silence.
It is troubling, and frankly hard to understand why their directors, Emmanuel Ogbodo and Obinna Williams Edoga, would allow such practices to continue under their watch.
OhentPay: stop hiding behind scripted responses and process the refund you owe.
15 september 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Ademola,
Thank you for your feedback. At OhentPay, customers’ funds are never withheld. Refunds relating to account closures, for example, must undergo mandatory regulatory checks before a refund is processed. These reviews are required of us as a regulated financial institution and, depending on their complexity, can sometimes extend the timeline.
We would also like to clarify that our Support and Complaint teams provide updates directly through our official communication channels. These updates are not scripted; they reflect the latest information from the team handling your case.
Your refund has not been overlooked, and we regret the delay in resolution. The relevant team is actively working to conclude the process, after which your funds will be returned to the original funding source.
Thank you.
OhentPay.
RELIABLE
Reliable, Trustworthy, Fast, Excellent Customer Service, not very good rates tho but Consistent. I remain here and wish you all growth.
19 september 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello KC,
We’re delighted to know you find our service reliable and trustworthy, with fast delivery and excellent support. Thank you for your honest feedback on rates — we’ll keep working to improve while staying consistent. We’re excited to keep growing with you.
OhentPay.
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