I previously left a review about my experience with OhentPay after they closed my account on 10 April 2026 while holding £86.46 of my money. At the time, I was told that my remaining bala... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had only one successful transfer that took the one-business day processing time to receive the funds. On one occasion it took three days and on the last occasion, it took 12 days to process the transa... Toon meer
Bedrijf heeft geantwoord
Well, it is a bit complex, although it is a secured process. It may be difficult to people who are well learned. I struggle for like 3 days to get it right Additionally, your customer's service age... Toon meer
Bedrijf heeft geantwoord
My experience in using Ohentpay for all my transactions over the years has been excellent. The best rate offered compared to compeitors. Bestides, the instant alert confirming my proceesing is complet... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Send and receive money across borders in minutes! Send, exchange, and receive money from anyone in the UK, US, and Nigeria.
Contactgegevens
411 Ilford Lane, IG1 2SN, Ilford, Verenigd Koninkrijk
- marketing@ohentpay.com
- ohentpay.com
3,0
Gemiddeld
508 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van OhentPay Limited
Hey Fred,
Thank you for your review,💙 We’re glad to have you with OhentPay and appreciate your feedback.
OhentPay.
they are thieves
they are thieves. Dont put your money in this bank if you still need it.
Worst bank I have ever encountered. I had to get financial ombudsman involved to retrieve my funds.
10 september 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Damien,
Thank you for sharing your review. We would like to clarify that OhentPay is a regulated financial institution, and we do not hold onto customer funds. Transactions go through regulated processes, and in some cases, additional checks are required to ensure security and compliance. These checks are designed to protect both senders and receivers, not to deny access to funds.
We can assure you that we operate transparently, within regulations, and remain committed to making transactions as smooth and reliable as possible.
For direct assistance with queries, please reach out to us directly via the in-app live chat, support@ohentpay.com, or any of our verified social media handles so we can assist you.
Thank you.
OhentPay.
Too many red flags
This company has all the red flags. Why would you hold someone's money and ask them to bring the senders ID. It's the sending bank's responsibility to carry out such checks.
As a sender, why would I send my ID (like passport) to a receiver who I may not even trust with my passport details.
Back to the verification, why is it taking a wee to carry out basic verification that other companies complete in 5 minutes.
2 september 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Joe,
Thank you for raising this. We understand your concerns. To clarify, regulatory standards sometimes require us to request additional information to ensure the safety of transactions and compliance with financial regulations. While this may differ from other providers, our goal is always to protect both senders and receivers.
To help you get updates on your specific transaction, please reach out to us directly through suppot@ohentpay.com. Our team can trace your transaction and guide you through the verification process.
We appreciate your patience and understanding in this matter.
Thank you.
OhentPay.
Great reliable
7 september 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Victoria,
Thank you so much for your kind words! 💙 We’re glad to know you find our services reliable. Your trust means a lot to us.
OhentPay.
You lack a streamlined process …and customer service oriented
How do you deal with a customer for about 5 years and then start reviewing the person. Does it mean you lack transparency, integrity and accountability before approving a customer / client for transaction in the first place.
Other agencies carry out review for regulatory purposes from the on set. Then after you carried out the review, just few months ago (28 May 2025), I sent another money today (5 Sep 2025), you started carrying out review again, causing loses and emergency 🆘 to the people who ought to have received and use the money.
Yet, you do not have a complaint mechanism or process because I complained last but you did not follow it up or process it.
Why do you hold your customers hostage or to ransom unnecessarily.
5 september 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Brian,
Thank you for your feedback. We sincerely regret the inconvenience and stress this situation has caused.
Regarding the review process, our aim is always to ensure compliance with regulatory requirements and maintain the safety and security of all transactions. While some reviews are conducted during account setup, periodic reviews are necessary to continue safeguarding our customers and services.
We understand that this caused delays in your recent transaction, and we regret the impact it had on the recipients. We’re happy to confirm that your recent transaction has now been successfully processed.
We appreciate your feedback, as it helps us improve our processes and customer experience. If you have any other concerns or questions, please don’t hesitate to reach out via the in-app live chat or via support@ohentpay.com. We’re here to assist.
Thank you.
OhentPay.
Antwoord van OhentPay Limited
Hello Tee,
We’re glad to know you found our service very efficient. We truly appreciate your feedback. 💙
Thank you.
OhentPay.
The transfer of fund to Niaja was very…
The transfer of fund to Niaja was very fast. And the exchange rate iwas better compared to other platforms.
I will recommend Ohen pay to my friends.
Welldone guys
24 augustus 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hello Sunny,
Thank you for sharing your experience! We’re delighted to know your transfer to Naija was fast and that you’re happy with our exchange rates.
We truly appreciate your recommendation and look forward to continuing to serve you.
OhentPay.
Quick and satisfactory delivery of…
Quick and satisfactory delivery service received. Thanks
18 augustus 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Aaron,
We’re delighted to know your delivery reached you quickly and met your expectations. We’re always here to make your experience even better.
Thank you.
OhentPay.
Because very helpful and honest app
15 augustus 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Ayodele,
We’re glad to hear you find OhentPay helpful and honest. We’ll keep working hard to provide the best experience. Thank you so much for your kind words.
OhentPay.
Ohentpay is just the best out there for…
Ohentpay is just the best out there for now. They seems to get it all working out
15 augustus 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Charbrl,
Thank you for your kind words! We’re thrilled to hear that you’re enjoying your experience with our service. We’ll keep working hard to make things even better.
OhentPay.
Review
This company are second to none allways there when you are needing them allways very helpfull, trust them 100% i would recommend, transfer fees are good no matter were you want to send money to.
Keep the good wokr up you guys am very happy i found you. Xx
13 augustus 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hey Carol,
We’re delighted to know you trust us and find our service helpful and affordable wherever you send money. Feedback like yours keeps us motivated to keep delivering the best experience possible. We’re happy you found us, too. Thank you for your feedback.
OhentPay.
Antwoord van OhentPay Limited
Hi Fred,
We’re glad to know you find OhentPay easy to use for your transactions. Thank you for the great feedback.
OhentPay.
Your service used to be quick and…
Your service used to be quick and efficient but it’s now taking longer time, especially when the money is needed urgently. This could be frustrating. This needs to be addressed. I am not happy.
31 juli 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Modupe,
Thank you for your feedback. We're truly sorry to hear about the delay you've experienced.
Please note that while most of our transfers are completed within 15 minutes, on rare occasions, it may take longer on rare ocassions. This can be due to technical or banking issues, or verification checks to meet regulatory requirements.
We always strive to process transfers as quickly as possible and sincerely regret any inconvenience faced. If you’d like us to take a closer look at a specific transaction, feel free to reach out to us via support@ohentpay.com or via in-app live chat or any of our verified social media handles.
We appreciate your continued support and are working hard to improve our service.
OhentPay.
Very fast and good customer service
Very fast and good customer service
26 juli 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Ifeoma,
Thank you so much for the kind words and 5-star rating! 😊 We're glad to hear you had a fast and smooth experience with our customer service. If you ever need assistance again, we're always here to help.
OhentPay.
🚨 Warning
🚨 WARNING: Avoid OhentPay! 🚨
I’m sharing this to protect others. OhentPay has been holding my money with no resolution for weeks. Every time I contact them, I get vague timelines like “up to 15 or 35 business days,” and then silence — no proper update, no release of funds.
They keep sending me marketing emails while refusing to resolve my case. I’ve provided what I can, and they keep moving the goalposts.
If you're thinking of opening an account with them — DON'T.
No transparency. No urgency. No accountability.
I'm reporting them to the Financial Ombudsman and FCA. If you’re having the same issue, don’t stay silent.
#OhentPay #BankingWarning #ScamAlert #FinancialJustice
18 juli 2025
Antwoord van OhentPay Limited
Hello Jess,
Thank you for sharing your feedback. We sincerely understand your concern.
As a regulated financial institution, we are obligated to carry out certain reviews and checks to ensure all activities on our platform comply with legal and regulatory requirements.
As regards your funds, the timeline for your refund has been communicated, and we assure you that the relevant team is actively handling the process. You will be contacted once the process is finalised.
We prioritise clear communication and prompt follow-ups—we do not leave our customers or their issues unresolved. We assure you that our team works diligently to provide updates as soon as they are available.
Thank you.
OhentPay.
The transaction fee wasn't visible up…
The transaction fee wasn't visible up until I have transferred money. Upon seeing a transaction fee of £1.99, I tried withdrawing my money back into my pounds account but couldn't. I finally continued with the transaction after which I deleted the App.
17 juli 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Chukuemeka,
Thank you for your feedback. We want to clarify that we are committed to transparency regarding our service and transaction fees, which are shown both when initiating a transfer and at the final confirmation before completing the transaction. Once a transaction is authorised, the possibility to reverse it might no longer be available, as processing typically occurs within 15 minutes.
If anything seemed unclear during your experience, we’d really appreciate the chance to look into it further. Feel free to reach out via live chat or email us at support@ohentpay.com using your registered email.
Thank you,
OhentPay.
Antwoord van OhentPay Limited
Hello Foundationonasolidrock,
Thank you for the kind words! We’re glad to know you had a good experience with our service. We're always here to serve you better.
OhentPay.
OHENTPAY is always on time
OHENTPAY is always on time. Never disappoints me
14 juli 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Adedoyin,
We’re so glad to hear that you’ve had a reliable experience with us; that’s exactly what we aim for. Thank you so much for your kind words.
OhentPay.
Very shitty company who hides their…
Very shitty company who hides their transaction fees until u have made transfers.
12 juli 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Promise,
Thank you for sharing your feedback. We understand the importance of being clear about transaction costs.
Please note that before any transfer is finalised, a payment summary is shown, which includes the exchange rate and service fee. This allows you to review the full breakdown before authorising the transaction.
If anything seemed unclear during your experience, we’d greatly appreciate the opportunity to investigate it further. Feel free to reach out to us via the live chat or at support@ohentpay.com using your registered email.
Thank you.
OhentPay.
Quick easy efficient
10 juli 2025
Review zonder uitnodiging
Antwoord van OhentPay Limited
Hi Chukwunyere,
Thank you for the kind words! We're glad to hear you found the experience quick, easy, and efficient. We look forward to serving you again.
OhentPay.
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