Oilfast Reviews 

284
•
TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

Oil Fast always respond quickly to my oil order requests and follow up with prompt delivery by careful, attentive delivery drivers. Although oil prices are out with their control, their budget syste... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Had good communications and knowledgable people on the phone since I started using Oilfast a few years ago. Delivery drivers are always plesent and very efficient.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

A lovely team of people, always helpful, friendly and efficient and will try their best to get a good price . The deliveries are always quick and the delivery guys are very good.

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Great to deal with from start to finish. Always helpful on the phone and all costs/ delivery information communicated clearly. Delivery driver fills up our oil tank and you wouldn't even know he'd bee... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Brandstofleverancier
  2. Aardolieproductenbedrijf
  3. Dieselbrandstofleverancier
  4. Energieleverancier
  5. Kerosineleverancier
  6. Verwarmingsolie leverancier

Geschreven door het bedrijf

Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

284 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,8

Alle reviews

(284)

77 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

Friendly, reliable service.

Very friendly local telephone service; delivery when promised and done in a helpful and professional way; good price on the day. For me that's as good as it gets but is also what I have come to expect from Oilfast who have been my heating oil supplier of choice since my heating was installed years ago. Thank you and long may it continue.

13 juni 2025
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Communication is very inmortant

It's good to be informed that's a new driver will deliver the oil and he needs introduction to find the oil tank. If my wife would not been at home by chance it would have been very difficult for him to find the tank.

28 mei 2025
Review zonder uitnodiging
Logo Oilfast

Antwoord van Oilfast

Hi Chris,

Thank you for your feedback.

We appreciate your comments and understand the importance of ensuring our drivers can locate tanks safely and efficiently. Feedback such as yours helps us continue to improve our service and communication with customers.

Kind regards,

The Oilfast Team

Beoordeeld met 5 van de 5 sterren

Good price relative to the other oil…

Good price relative to the other oil suppliers, very respond delivery and in some cases, next day if I am already empty. The drivers know where the tank is and leave it as they found it, disguised with old trees.

18 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Fastest service ever !

Ordered my oil on phone and within 2 hour it was delivered, the driver was super pleasant and assured me my order would fit in my tank as I was concerned it wouldn't
Altogether great experience. Oilfast be proud of your Drivers.

22 april 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Bad service onsite and from oil fast admin

Fist time I ordered through the oil club the delivery person didn’t knock on the door, I went out to check he was ok and no issues and he was extremely grumpy and rude to me. He said he couldn’t deliver over the hedge and the route via the front gate was frustrating due to plant pots being in the way. I apologised for the inconvenience and explained I had lived there for 10’years and delivering over the hedge had never been an issue. I asked if I could help him with the hose because of the plant pots and he grumpily said no.
I gave feedback via email and never got any response.
Second time ordering again through the oil club, my money was taken then a week later I got a response email refusing delivery, they never even gave me a chance to tell them I had removed all the plant pots out of their way in order for them to deliver through the gate and along the path if required. I had to wait to get my money back before re-ordering from another company. They delivered today, very nice guy, knocked on the door, said no issue bringing the hose either over the hedge or along the path. So not only oil fast lost a customer but the oil club too as I can’t risk getting my money taken again for this kind of service. Thanks to the other company for their happy service received today. Am happy if they want my money instead.

25 maart 2025
Review zonder uitnodiging
Logo Oilfast

Antwoord van Oilfast

Hi there,

Thank you for taking the time to leave your review. We are very sorry to read about your experience and disappointed to hear that we fell short on more than one occasion.

We also regret that your earlier feedback was not responded to, as this is not the level of service we aim to provide.

Customer feedback plays an important role in helping us improve, and we appreciate you taking the time to share your experience with us.

Kind regards,

The Oilfast Team

Beoordeeld met 2 van de 5 sterren

poor show

fuel went to wrong place and still got invoiced and had to pay for it befor a credit was given

28 februari 2025
Review zonder uitnodiging
Logo Oilfast

Antwoord van Oilfast

hi William,

Thank you for your feedback.

We are sorry to hear about your experience and appreciate how frustrating delivery and invoicing issues can be. We strive to resolve any discrepancies as quickly as possible and appreciate you bringing this matter to our attention.

Kind regards,

The Oilfast Team

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