Poor customer service, nobody offered to help upstairs while looking at pillows they were having their own conversation very loud while doing a stock take. When I did ask for help they helped but it w... Toon meer
Bedrijf heeft geantwoord
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I love shopping at OKA when I visit family in the UK from America. The designs are beautiful and the quality is exceptional. While we have other home stores the unique designs at OKA are special and... Toon meer
Bedrijf heeft geantwoord
The OKA Chelsea store on Fulham Road is less of a shop and more of a total interior design experience. I spent hours browsing the three floors, and every corner is filled with gorgeous textures, laye... Toon meer
Bedrijf heeft geantwoord
Great service The home designer Rider helped us out a lot with great ideas. Looking forward to buying my next lot of furniture in the near future
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Our beautiful glass-fronted flagship store is located in the heart of London’s design scene, a stone’s throw away from the stylish King’s Road, where you will find countless high-end fashion and interiors shops. Our entire collection of furniture and accessories can be explored across the three floors, with pieces styled in seasonal room sets. Explore our light-filled upper floors or our moodily lit lower floor, styled by our visual team to give you abundant inspiration.
Contactgegevens
155-167 Fulham Road, SW3 6SN, London, Verenigd Koninkrijk
- +44 20 7581 2574
4,5
Uitstekend
372 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
continued great professional and…
continued great professional and pleasant experience working w/ the sales team
5 januari 2026
Antwoord van OKA - Chelsea
Dear Ruth,
We’re grateful you took the time to share your experience with us. It’s always encouraging to hear from customers who continue to shop with us, and we truly appreciate your ongoing support.
Thank you again for choosing OKA.
Kind regards,
OKA
Beautiful store, great products and exemplary staff.
The store was beautiful, the products really well laid out - loved them all! The team member was very knowledgeable, helpful and efficient.
21 december 2025
Antwoord van OKA - Chelsea
Dear BB,
Thank you very much for your lovely feedback. It’s great to hear that your visit to our Chelsea store was such an enjoyable one, and that the team made a positive impression.
We truly appreciate you taking the time to share your experience and hope to see you again soon.
Kind regards,
OKA
Perfect purchase and service.
Found exactly what I wanted easily and, although not expensive, my purchase was beautifully and carefully wrapped and presented in a gorgeous beribboned carrier.
12 december 2025
Antwoord van OKA - Chelsea
Dear Bryony
We're delighted to hear about the excellent service you received at our Chelsea store, and that you found what you wanted so easily! We truly appreciate your kind words and are glad you enjoyed your shopping experience.
Kind regards
OKA
Beautiful things in store as always
Beautiful things in store as always
Bought the ornamental Christmas tree - wish it had come in a box
11 december 2025
Antwoord van OKA - Chelsea
Dear Jacqueline
Thank you for your kind review and we're happy to hear you find our products beautiful! We appreciate your feedback regarding the Noel Candle Holder and its packaging, and will consider this for future improvements.
Best regards
OKA
EXCELLENT SERVICE - BEAUTIFUL PRODUCTS
Brilliant service again from Oka. This time from the South Kensington branch. I telephone in the morning to check they had floor lamp stand I wanted in stock. They did were very helpful said they would put it by as I was coming in later. When we went to the shop, lady was extremely helpful, unpacked it all for us so we could take it on the tube. Even offered us a glass of champagne.
9 december 2025
Antwoord van OKA - Chelsea
Dear Alison
Thank you for your lovely review. We’re so pleased to hear that your experience at our Chelsea store was such a positive one and that you were able to find the Floor Lamp you were looking for, whilst enjoying a festive glass of champagne.
We truly appreciate your kind feedback and hope to welcome you back again soon.
Kind regards,
OKA
Terrible experience
Terrible delivery service options. They charge £85 on top and you can barely find a slot for them to deliver. I bought a £600 rug and had to pay £85 for delivery which they couldn’t arrange properly. Zero flexibility, making money on postage.
A RUG is NOT a FRAGILE item!!!
Very very disappointing.
2 weeks to get a slot, now won’t redeliver until after 23rd!! Jokers!!
14 december 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear AC,
We apologise for the frustration caused by the delivery arrangements for your order.
We can see that you are in contact with a senior member of our Customer Service team, who is working with our delivery partner to secure a more convenient delivery date for you.
Your feedback has been noted, and we will continue to work towards a suitable resolution.
Kind regards,
OKA
Make you feel special person who helped me in the shop…
The person who helped me in the shop was very helpful and kind, made me feel so special.
10 december 2025
Antwoord van OKA - Chelsea
We're delighted to hear that the service you received, at our Chelsea store, made you feel special. We truly appreciate your kind words and are grateful for your positive feedback!
Best regards
OKA
Antwoord van OKA - Chelsea
Dear Robert
Thank you for your lovely review. We’re so pleased to hear you received such friendly and helpful service from our Chelsea team. Your feedback means a lot to us.
Kind regards,
OKA
Gave me the wrong product at the till
I bought two lamps (noticed the prize went up from 125 online to 150 at the shop) and then, at the till, asked the lady to add a box of small wine twisted glasses. I paid, put everything in my suitcase and when I arrived home the glasses were the bigger water size. Unfortunate, as the one which had broken and I was replacing was wine. I do not live in the UK and buying such a small thing online is not practical.
28 november 2025
Antwoord van OKA - Chelsea
Dear Beatriz,
Thank you for sharing your feedback with us. We are sorry for the inconvenience this has caused and understand how disappointing this must have been.
We kindly ask that you contact our Customer Service team at customerservices@oka.com
and include photos of the glasses you received, so that they can review this with you and provide the appropriate resolution..
Kind regards,
OKA
Friendly and helpful staff
Friendly and helpful staff. Very patient reviewing different options with me. Helped to carry items into taxi.
7 december 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Sarah,
Thank you very much for sharing your experience. It’s wonderful to know that your visit to our Chelsea store went smoothly, and we truly value your kind feedback.
We’re grateful for your support and hope to see you again soon.
Kind regards,
OKA
I couldn’t recommend Oka more
I couldn’t recommend Oka more. Their products are fabulous in design and quality and their service is friendly, helpful and outstanding.
21 november 2025
Antwoord van OKA - Chelsea
Dear Annabel
Thank you for your wonderful review! We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We thank you for your support and look forward to welcoming you back again soon!
Kind regards
OKA
Customer service is excellent
Customer service is excellent, the team couldn't do enough to help, even when the shop was extremely busy.
2 december 2025
Antwoord van OKA - Chelsea
Dear Liz
We're delighted to hear about the excellent service you received at our Chelsea store. It's wonderful to know that our team was helpful and friendly in assisting you in making the perfect choice. We appreciate your kind words and are glad you enjoyed your shopping experience.
We appreciate your support and hope to welcome you back again soon.
Kind regards
OKA
Oka has become one of our favourite…
Oka has become one of our favourite restaurants because the food is always so good. We love the Wakame seaweed salad, the Red Dragon roll, the Beef Teppanyaki, the Tuna Tataki, and any of the Ramen dishes — everything is full of flavour, and the service is quick and attentive.
The only drawback is the atmosphere. The tables are very close together, so at times it feels like you’re sharing your meal with strangers. It can feel crowded, and sitting at the first two tables on the left can be uncomfortable in winter because of the cold draft every time the door opens.
Apart from that, everything is great, but what truly makes our visits special is Archaa (not sure about the spelling). She is always friendly, kind, and welcoming, with a warm smile that instantly makes you feel at home. Her cheerful and caring nature adds so much to the experience, and we always look forward to seeing her. She is a big part of why we keep coming back.
Thank you.
Viorica and J
26 november 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Viorica and J,
Thank you for your thoughtful review. It sounds like you’ve had many wonderful experiences — however, it appears your feedback may have been intended for a restaurant with a similar name rather than for OKA, the homeware and furniture store.
We wanted to let you know in case you wished to share your kind words with the correct team, as it sounds like they would truly appreciate them.
If you ever do visit our Chelsea store, we would be delighted to welcome you.
Kind regards,
OKA
Wanted to buy a piece of furniture…
Wanted to buy a piece of furniture originally ordered online then at checkout 90£ was added for delivery. Contacted them it’s a new policy I’m told was spending 1110£. No free delivery poor customer support and not interested in helping.
1 december 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Mr Taylor,
Thank you for taking the time to share your feedback. We are sorry to hear of your disappointment regarding the delivery charge applied at checkout.
We have recently updated our delivery pricing to a tiered system across all services, including Heavy, Fragile, Parcel, and Click & Collect. This change was introduced to better reflect the real costs associated with picking, packing, special handling, and transporting items — costs that have risen significantly due to increased wages, employment costs, and fuel. Even with these adjustments, we continue to subsidise a considerable portion of the overall delivery cost, and our rates remain in line with other premium homeware and furniture retailers. Free delivery is available on orders over £3,000.
All information regarding our delivery and returns policies is available on our website, where the full breakdown of charges and services can be found.
Kind regards,
OKA
Great cutlery set.
We are very pleased with the green pompadour cutlery set. Lightweight and casually elegant. The item arrived just in time to host a pre Christmas dinner party!
29 november 2025
Antwoord van OKA - Chelsea
Dear Andy,
Thank you for your lovely review. We’re delighted to hear that your new cutlery set has been such a welcome addition and arrived in perfect time for your gathering.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Praise to Ross
Praise to Ross.
We went to OKA's store in Chelsea to buy new cushions for our lounge. Ross was exceedingly helpful and attentive, which included valuable information about the items that would sale soon. A spotless job!
19 november 2025
Antwoord van OKA - Chelsea
Dear Luis,
Thank you for your wonderful review. We’re delighted to hear that your visit to our Chelsea store was such a positive experience and that you received attentive and helpful guidance while choosing your cushions. It’s great to know the additional information you were given proved valuable.
We truly appreciate your feedback and hope to welcome you back again soon.
Kind regards,
OKA
Unpleasant staff
Unpleasant staff. I made a special trip - 45 minutes on the train with a heavy bag - and couldn’t find the shop as google maps sent me the wrong way. I called to ask the address and say that I was just a few minutes away. I got there to find they had turned off the lights three minutes before closing. The manager obviously wanted to shut up shop early and go. I explained I don’t live in London and I’d raced there specially after a work visit and knew exactly what I wanted to buy but was given a very condescending no and sent away. It’s typical snooty attitude from big retail you never get this kind of treatment shopping local and independent. Has put me off buying there again.
21 november 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Katie,
We are sorry to learn of your recent experience when visiting our store. We appreciate the effort you made to travel into London and understand the inconvenience caused when arriving close to closing time.
We have sent you a request through Trustpilot to provide your contact details so that we may review this matter with the store team and follow up with you directly.
Thank you for bringing this to our attention.
Kind regards,
OKA
Excellent products and Customer Service…
Excellent products and Customer Service at Oka Chelsea! Thank you very much.
9 november 2025
Antwoord van OKA - Chelsea
Dear Dave
Thank you for your wonderful review! We're delighted that you enjoyed our merchandise and found our team to be helpful. Providing exceptional service and quality products is our top priority, and we're so happy to know we met your expectations.
We look forward to welcoming you back again soon!
Kind regards
OKA
Praise to Ross
Praise to Ross, who did a wonderful job at the Chelsea store on the 15th of November assisting us in our purchasing cushions for our living room.
15 november 2025
Review zonder uitnodiging
Antwoord van OKA - Chelsea
Dear Luis
Thank you for sharing your experience. We're delighted to hear that Ross was so helpful and assisted in finding the perfect cushions for your living room. We will be sure to pass on your kind words to him and the Chelsea team.
Best regards,
OKA
I had ordered a tray to collect and…
I had ordered a tray to collect and when I got to the store it was ready for me. So no waiting around and very well packed as I had a long journey to make with it.
8 november 2025
Antwoord van OKA - Chelsea
Dear Mrs Hatfield,
Thank you for your kind review. We’re delighted to hear that your order collection at our Chelsea store was smooth and efficient, and that the team ensured your tray was well prepared for your journey. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
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