We've had a fabulous experience throughout with OKA and especially Leah, the Interior designer based at Redbrick. She has helped us design three rooms in our home and encouraged us out of our comfort... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called at red brick to pick a picture up. Misinterpreted and I, along with a friend, spent nearly 2 hours in the shop. Leah the shop assistant was an absolute star. She never pressured us t... Toon meer
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Our delivery was good but the console table was damaged in two different locations meaning it has been returned. It looks like a weak piece of furniture in hindsight. Fixings to the top were all broke... Toon meer
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The lady at Red Brick Mill, Batley was very helpful. She allowed me to browse but answered my questions and helped my decision making. She was not pushy in any way, did not make me feel uncomfortable... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
We are OKA, a British interiors and lifestyle brand with a love of layering unique pieces to achieve timeless looks. We want to inspire our customers to confidently create homes that reflect their personality. Situated in an impressive 4-story building, our Redbrick store is home to an array of furniture and accessories, spanning dining tables, lighting and mirrors, designed with both modern and classic spaces in mind. Stop by to gain interiors inspiration or create your own bouquet of flowers at our Bunched by OKA faux florist. Whether you seek advice or want to peruse our latest ranges, the team look forward to welcoming you.
Contactgegevens
Bradford Road 218, WF17 6JF, Batley, England, Verenigd Koninkrijk
- +44 1924 928783
4,8
Uitstekend
175 reviews
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Great service in store with help with…
Great service in store with help with stock availability, delivery and packing. Great customer service and much appreciated.
19 oktober 2025
Review zonder uitnodiging
Antwoord van OKA - Redbrick
Dear William,
Thank you for your kind review. We are delighted to hear that you received such helpful service during your visit, and we truly appreciate your feedback. Providing a positive and seamless experience is very important to us, and it is wonderful to know this was reflected on your visit.
Kind regards,
OKA
Antwoord van OKA - Redbrick
Dear Odelle,
Thank you so much for your lovely feedback. We’re delighted to hear you’re pleased with the quality of your purchase and truly appreciate you taking the time to share your experience.
Kind regards,
OKA
Striking lamp
Striking lamp, caught my eye straight away. Nice surprise to find it in the sale too. Staff member at the till was brilliant, very good service.
1 oktober 2025
Antwoord van OKA - Redbrick
Dear Mrs Brew,
Thank you so much for your kind review. We’re delighted to hear you love your new lamp — even better that you found it in the sale! It’s also wonderful to know our Redbrick team provided such great service.
Kind regards,
OKA
Worm friendly service good quality…
Worm friendly service good quality products. They is something for everyone
1 oktober 2025
Antwoord van OKA - Redbrick
Dear Linda,
Thank you for your lovely review. We’re so pleased to hear you received warm and friendly service at our Redbrick store and are happy with the quality of our products. It’s wonderful to know you feel there’s something for everyone at OKA.
Kind regards,
OKA
Antwoord van OKA - Redbrick
Dear Jan,
Thank you for your lovely review. We’re so pleased to hear you received excellent service from our friendly Redbrick team and enjoyed the beautifully presented store. Your kind feedback means a lot to us.
Kind regards,
OKA
Staff very helpful and friendly.
13 september 2025
Antwoord van OKA - Redbrick
Dear Christine,
Thank you for your kind review. We’re so pleased to hear you received such helpful and friendly service from our Redbrick team. Your feedback means a lot to us.
Kind regards,
OKA
Store at Redbrick is a superb addition…
Store at Redbrick is a superb addition for us in the North. The staff were exceptional when we visited and it is really important to be able to touch and feel before committing to newly loved items.
12 september 2025
Antwoord van OKA - Redbrick
Dear Mr Ashcroft,
Thank you for your lovely review. We’re delighted to hear you enjoyed visiting our Redbrick store and found the team so exceptional. It’s wonderful to know you value being able to see and feel our products in person before choosing your new pieces.
Kind regards,
OKA
Excellent service
28 augustus 2025
Antwoord van OKA - Redbrick
Dear Noreen,
Thank you for your kind review. We’re delighted to hear you received excellent service from our Redbrick team — your feedback is greatly appreciated.
Kind regards,
OKA
Beautiful products, very friendly and helpful staff.
The staff at the OKA in the Red Brick Mill, Batley are very friendly and helpful. The products are beautiful.
24 juni 2025
Antwoord van OKA - Redbrick
Dear Margaret,
Thank you for taking the time to share your feedback. We’re so pleased to hear that you enjoyed your visit to our Redbrick store and that the team made you feel welcome.
Kind regards,
OKA
Always a lovely experience
Always a lovely experience visiting the OKA store. Beautiful items and exceptional staff. Thank you 😃
12 augustus 2025
Antwoord van OKA - Redbrick
Dear Kelsey,
Thank you for your lovely comments. We’re delighted to know you enjoy visiting our Redbrick store and that the team helped make your experience so enjoyable. We truly appreciate your kind words.
Kind regards,
OKA
Bought cushion covers
Bought cushion covers . Initially visited store … let me take them to other departments to match up!! Eventually bought over phone as I couldn’t get on line . Really helpful staff . Lovely cushions too!
4 augustus 2025
Antwoord van OKA - Redbrick
Dear Judith,
Thank you for your lovely feedback. I’m so pleased to hear our Redbrick team made your experience easy and enjoyable — and that you found the perfect cushions in the end!
Kind regards,
OKA
Gorgeous shop
Gorgeous shop, extremely friendly and helpful ladies. Thrilled to see Oka items physically rather than online ❤️❤️
9 augustus 2025
Antwoord van OKA - Redbrick
Dear Claire,
Thank you for your lovely review. We’re so pleased to hear you enjoyed your visit to our Redbrick store and that our team made you feel so welcome. It’s wonderful that you could see our pieces in person — we’re thrilled you loved the experience !
Kind regards,
OKA
Tea lightThe displays made you want to buy so…
The displays made you want to buy so many things
7 augustus 2025
Antwoord van OKA - Redbrick
Dear John,
Thank you for your kind words. I’m delighted to hear you enjoyed our Redbrick store displays — the team will be so pleased to know they inspired you.
Kind regards,
OKA
Fabulous service
Fabulous service from staff in store and also Jess the interior designer. Jess put together options online using picture of our room and furniture which was fantastic. Responsive and helpful.
18 juli 2025
Review zonder uitnodiging
Antwoord van OKA - Redbrick
Dear Jo,
Thank you for your kind review. We’re delighted to hear that Jess and the Redbrick team provided such a helpful and personalised experience — it’s wonderful to know the design support made a real difference.
Kind regards,
OKA
The staff at Oka Redbrick are always…
The staff at Oka Redbrick are always very friendly and helpful. It is always a pleasure looking around and seeing new stock.
27 juli 2025
Antwoord van OKA - Redbrick
Dear Helen,
Thank you for taking the time to share your feedback. We’re so glad to hear that you enjoy visiting our Redbrick store and that the team makes your shopping experience such a pleasure.
Kind regards,
OKA
The joy of experiencing the shop at Red…
The joy of experiencing the shop at Red Brick Mills is a great experience and I picked up some great items.
Great customer experience in the store too. Staff so knowledgeable about the items and great approach.
23 juli 2025
Antwoord van OKA - Redbrick
Thank you for your wonderful feedback. We’re delighted that you enjoyed your visit to our Redbrick store and that the team made such a positive impression with their knowledge and service.
Kind regards,
OKA
Amazing service & design inspo at Oka at Red Brick Mill!
I had a great experience at the gorgeous Oka at Red Brick Mill. The advisor I worked with was incredibly pleasant, friendly & patient throughout the entire process. They took the time to understand what I was looking for & provided several options that suited my needs. They also gave clear measurements & helpful advice. Outstanding customer service & beautiful displays giving lots of inspiration! I highly recommend!
19 juli 2025
Amazing showroom
Cat loves the pet bed.
Great products and team, couldn't be more helpful.
17 juli 2025
Antwoord van OKA - Redbrick
Dear C.M.,
Thank you for your kind words. We’re so glad to hear your cat is enjoying the new bed and that our Redbrick team made your visit a great experience.
Kind regards,
OKA
Exorbitant and unnecessary delivery charges
Love OKA products and I decided to visit my nearest store at Redbrick Mill to purchase an Alanya rug, which the website said was in stock. The rug was priced at £895, but I was entitled to a 15% discount bringing the cost down to £760.75, a very welcome discount. However, the rug was only available to view in a room setting and a new one was not available except by delivery to my home address. I asked if I could collect in store but I was told it was classed as a heavy item and it had to be delivered to my home address at a cost of £60. I decided that despite the discount the delivery charge was totally unreasonable and was of a mind to cancel the purchase altogether. The rug would easily fit into my vehicle had it been available to purchase instore. I was willing to go back to the store and collect but I was told that was not possible either, being "a heavy item". My husband persuaded me to buy the rug bearing in mind the savings through the 15% discount. I love OKA products, but I will be very reluctant to buy anything in the future that can be classed as a heavy item in case I incur these disproportionate delivery charges.
8 juli 2025
Review zonder uitnodiging
Antwoord van OKA - Redbrick
Dear Barbara
Thank you for sharing your feedback. We’re sorry to hear about your experience and would like to investigate this further.
We have sent you a request via Trustpilot to provide us with your order details. Once we receive your response, one of our senior customer service agents will reach out to you directly.
We appreciate your patience and look forward to assisting you.
Best regards,
OKA
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