Okobi Reviews 3

After receiving a phone solicitation I decided to try Constant Contact to help me market my forthcoming book. I accepted the free trial but the salesman requested a payment for $37. which I agreed to. On the following Monday, I requested a refund. The individual in Billing promised a refund and said that I could still use my free trial. After waiting a week, I called to follow up on my refund. At that time I was told that I wouldn't get a refund because I hadn't uploaded my contacts. How sketchy is that? I expected far more in a sense of integrity from one of the top ten firms in the email marketing field.

Account settings menu: 0
knowledge base: 0
customer service: 0
everything: 0 stars

Correct Product ordered, invoiced and on delivery note - wrong product in the box. How basic an error can you get? Warehouse monkeys, no apparently the different product code was the manufacturers fault. The fact that the packer couldn't check that the product code was the same on the packing note to that on the item couldn't possibly have been the answer, could it?
Five weeks from order to refund, if you buy from these people you better pray that nothing goes wrong, THE worst customer service I have ever come across.
I will never think of buying from these people again.